41  

Failure of staff to disclose pricing of some services in which they led you to believe were complimentary. Tea Service in the lounge is quite expensive. There were some irregular charges on my bill that will be disputed with Amex. They even put a 1 pound "charitable" donation on my bill without my approval; or for that matter, without any disclosure as to the nature of the purported charity.

Everything!!

Very nice staff. Room a bit small, would go again for the small, intimate experience.

Excellent location, extremely good,friendly, capable, and attentive service, and excellent facilities

Staff were excellent

We stayed on the executive floor. The staff was wonderful and extra attentive. We hated to leave

The room might have been a little bigger but I think their working on that.

Amazing service. Beautiful hotel.

Best hotel experience ever!!!! Intimate, warm, friendly, fabulous! Rooms cozy and luxurious. Not a very "happening" area, but an easy walk to tourist attractions. Would highly recommend to anyone!!!!!!!!!

We had a marvelous personalized welcome and of course the hotel is more expensive than most, I couldn't fault the attentiveness and luxury factor. I am very pleased.

Amazing staff and customer service. Even as first time guests we were treated as valued old customers which is pretty outstanding in this day and age. Lovely birthday cake was gifted to us and the facilities in the room were fabulous. We had an upgrade to junior suite as our room with a view was not available. Would recommend to anyone.

The location and staff were outstanding. The comfort level at the hotel was splendid. We were made to feel most welcome, all staff members were presented in very smart outfits and were more than willing to help in any way. As it was my wife's birthday the staff presented her with a birthday cake and a rendition of 'Happy Birthday'. We were greeted with champagne and everything from start to finish was excellent.

41 is a little hidden gem. It is a small boutique hotel with only 28 rooms, but is so intimately charming, immaculately clean and the staff are truly outstanding. The manager and his team go out of their way to ensure that your every need and wish is attended to, nothing is too much trouble and the level of service is impeccable. Although quite expensive and you could probably choose to stay at the Savoy, Claridges or somewhere equally as grand for the price. But if it is just simply, quiet luxury with personal attention to detail, and an exceptional level of service you are looking for, I can recommend this beautiful hotel 100%.

The staff were extremely attentive and personal without being intrusive. Bed turn-down was well tought out, with the room prepared with gentle music, dimmed lights, and small gifts to aid sleep. The whole experience felt like sinking into a comfortable sofa.

Dislikes were nothing to do with the staff. They are purely due to staying in London. A good night's sleep was impossible due to a noisy neighbouring road, refuse and bottle collections at 3am, and the constant drone or sirens. Also, everything gets charged to your bill, so watch out for the cctv cameras when you take an apple from the bowl at the lift (that bit's a joke!).

la gentillesse et la disponibilité du personnel

rien

员工非常热情 服务周到贴心 地理位置绝佳

Gentilezza dello staff, dotazioni della camera e flessibilità nell'orario per lasciare la camera.

Corridoio esterno rumoroso

Tout

Rien

O incrível tratamento dos funcionários.

Servicio de primerísima categoría

Las habitaciones son francamente de miniatura. O entra la maleta o entras tú. No se puede pagar tanto por una habitación en la que no puedes estar por falta de espacio para todo. Entre la cama y el escritorio no hay más de 35 cms. No volvería al hotel solo por ese motivo. Lo demás es maravilloso pero e tamaño de las habitaciones no tiene arreglo.

Место расположения, персонал.

Viihtyisä, siisti. Aula-ruokailutila: runsaasti puuta, vanhahtava klubimainen sisutus. Aamiainen riittävä, hyvä vaikkakaan ei mikään loistokas.Huone viehättävä, vaikka useissa 5 tähden hotelleissa hienompi. Huoneeseen kuului (avoimesta ikkunasta) sisäpihan humiseva ääni (ilmastointilaitteet?). Kadulta tai viereisestä baarista ei kuulunut mitään, ei myöskään muista huoneista (olimme toivoneet hiljaista huonetta). Käsipeilistä iso plussa, meikkaavalle henkilölle se on välttämätön. Verhoa ei voinut vetää pois ikkunan edestä, joka vaikeutti meikkausta. Sänky oli hyvä.Wi-fi toimi moitteettomasti.Henkilökuntaa tuntui olevan paljon, aulassa seisoskeli yleensä useampikin henkilö odottelemassa toiveiden toteuttamista.Auttoivat innokkaasti esim bussilinjojen selvittämisessä. Victoria Stationin metro lähellä, samoin hyvät bussiyhtydet. Aamiaiselle saattoi poiketa myös lähiympäristöön, esim Pret-a-Mangeriin. Menen toistekin. Suosittelen hiljaista, siistiä, tasokasta hotellia etsivälle.

Super beliggenhet, topp komfort og fasiliteter - både rom og lounge, personlig og ekstremt hyggelig service - over all forventning, ekstra fasiliteter man ikke forventer (fri snacks/småmat) - alt i alt et fantastisk hotell. Ville egentlig ikke dra - reiser gjerne tilbake... i morgen, helst! ;-)

Läget och den personliga servicenivån. Personalen är helt fantastisk. Litet sagolikt trevligt hotell. Loungen är den bästa jag någonsin sett. Mysigare blir det inte utanför det egna hemmet.

Det tog lite för lång tid med incheckning. Personalen är nästan för vänlig och vill gå igenom ALLT, vilket ibland kan upplevas som påträngande när man bara vill in på sitt rum.

La decoration est personnalisée et très réussie, dans un style très British!

La chambre est petite en taille et surtout l'hôtel est très mal insonorisé, nous entendions les gens passer dans le couloir.

Nous avions réservé pour un we. L'hôtel est bien placé quand on vient de St Pancras par l'eurostar la ligne est directe jusqu'à Victoria station et il se situe à 2 pas. Il est très calme, aucun bruit la nuit, le personnel est très serviable et toujours de bon conseil, les petits déjeuners sont copieux. Il est très luxueux avec de petites attentions à votre retour de visite le soir. Surtout c'est un hôtel de petite taille puisqu'il n'y a que peu de chambres et c'est très agréable car le service est donc personnalisé. Une partie du personnel parle un français parfait.

Le fauteuil à 5 pieds du bureau de la chambre qui se met toujours en travers de notre chemin!