Comfort Hotel Reading West  

I liked the fact that we were able to check in to the hotel @ around 12.50 after we were told we would have to wait till 2pm when we arived at 11.45am,we also liked the friendly night porter who served us on the bar in the late evening

we did not like the fact that the directions were inadequate ie the post code sent us to a location it was then 30 minutes after ringing twice for directions until we arrived,or or the fact that the receptionist twice told us upon arrival that first she was too busy to check about our taxi that was supposedly previously booked and that she was too busy to get us a drink after we had.we actually waited for an hour to get served after I asked again despite the fact that she stood talking to another girl for the first 20 minutes.We did not like being awaken by the heating coming on at 5 am making the room so hot I had to open the windows so never returned to sleep as road noise could then be heard, we were told in the morning when checking out it was because the night porter gets cold doing nothing at that time so his comfort is obviously more important than the guests, and finally we did not like the breakfast buffet which was Luke warm eggs,mushrooms, beans etc bacon so dried I could not pierce it with a fork all served on cold plates.

There was nothing I liked the staff were appalling the noise level of other guests into the early hours was terrible, with no night porter in sight will certainly not be staying there again

The beds were terrible. Two single mattresses with a sheet on top. The hotel tried to charge me 50% extra for an early check in for no reason.

Tatty small room, charging £7+ for breakfast on top of room making it a poor deal

The receptionist/waitress was very warm and friendly.

I found the restaurant very expensive for the quality of the food served. We were the only diners in at that time but the food was either overcooked or dry from reheating. The chef redeemed himself with a nice full english breakfast the next morning. The room was very basic for the price paid and fixtures and fittings in the bathroom were dated and tarnished. It was clean though. The remote control for the tv did not work either. Wouldn't stay there again.

Price is good

The friendliness of the staff, never to busy to help and the service.

It was comfortable, competitively priced and with easy reach of our final destination. The food was good and the staff very helpful.

The room was very cold even with the heating on! The bathroom was even colder didn't bother having shower due to this, the room was so small myself and guest couldn't even walk around comfortably

Nothing except it was close to my required business location

The hotel had an awful smell around it -it was massively overpriced for the type of room, I cold hear other guests in their room, the room was tiny, and shabby, the food was limited in choice and poor in content and taste, the staff although helpful seemd short on numbers. I almost made the decision to drive home rather than stay there. This hotel is one of the most depressing chain hotels i have ever had the misfortune to be booked into and would never stay there again and would rather make the journey home or sleep in my car

The price was good and there werenot many guests

Too close to the railway line- didnt sleep well. The food in the resturant was very poor and overpriced for what it was.

Near to Aldermaston,my daughter's wedding venue. Loved the cooked breakfast - hot to the table.

Not enough staff - I ranf the bell at reception and a member of staff appeared from the kitchen carrying a cooked breakfast and told us she wouldn't keep us long. Nobody was clearing away the tables and I had to clear a place for my daughter and her friend to eat (not the staffs' fault - I only saw two and one was cooking the breakfasts).

Clean/freindly ~ overall good value for money.

Room 10 ~ mattress needs replacing. Felt like sleeping in a dip comparable to the Grand Canyon. Breakfast sausage was like trying to chew a hose pipe ~ skin far far too thick.