Abbey Hotel, Wymondham  

The location and the proximity to a fabulous old inn and restaurant. The television worked.

We booked this hotel because we had stayed there before and it was a really nice olde worlde friendly hotel with a lovely restaurant. . What we found was a set of rooms with the only access up 2 flights of stairs. The lift outside our room (if working -- as we dare not try it) went down to the old reception desk near the restaurant which was locked behind a key coded door. I believe this lack of disability access contravenes the disability discrimination act, There was no breaksfast service even though the booking confirmation said breakfast menu available, no reception, no staff on site and no restaurant.The mattress and pillows were dirty, the toilet did not flush properly, the hot and cold taps were plumbed the wrong way, the fire instructions were not for our room, 2 of the 5 lights did not work and the room was not serviced on the Sunday. I could go on but would need more room than this. Backpackers or students may be ok with it but for mature people it is an insult to us to describe The Abbey as a hotel. This is a fabulous hotel ruined.

Its now incredibly cheap

There are no staff on the premises There is no food available. Its very impersonal as you only have key codes to get in to the room and no staff. The description on booking. Com is how the hotel used to be not how it is now. There is no warm welcome, there is no welcome at all!

It's location is the only positive comment

I would not recommend this hotel to anyone. Everything was totally different than what is described. Facilities are nothing like the photos or advert for the hotel.

The location.

The hotel was unstaffed and locked when I arrived and I could not enter. I was informed by another hotel nearby that I should have received code numbers by email in order to enter. I rang the mjb number and was given the code numbers over the phone. That evening two people entered my room while I was in the bathroom and said it was their room. They had been double booked. The following evening when I returned I could not gain entry - along with other guests. We had to wait around for an hour or so before entry was finally organised. Apparently the batteries in the electronic door lock had run down. Generally, my stay was a most unsatisfactory experience.

The hotel is situated in a lovely location right next to the abbey, and is in a very quiet road. The breakfasts were very good, so long as you had the cooked option, otherwise croissants and fruit were not available as advertised. The staff were very pleasant.

The hotel claims to have been refurbished, but the quality of the work is very poor, and the fittings are of the cheapest quality, apart from the beds. We were 'upgraded' to a suite which was very poorly furnished, with unmatching very cheap furniture covered in tablecloths. The shower would only work with half the water going through the bath tap and the fitting was falling off the wall. The taps do not turn off completely. There are no towel rails. A running machine was being stored in the lounge area of the suite. There was only one bedside table and no bedside lights; a knob was missing from the dressing table drawers so it couldn't be opened. The floors are laminated, no rugs other than in the suite where there is a stained carpet. We were charged a London price. All in all, very poor.

We were a little concerned when reading some of the reviews for this 'Hotel' but there is no complaints from us - well apart from the fact the cleaner just walked in to put pillowcases on the pillows (although we were there @ 3.55pm) Clean, spacious, tidy and the most comfortable bed. Will book again.

The guest that thought it would be a good idea to stand outside just below our room @3am for a chat on their phone.

The hotel is in an excellent location - pretty, historic and very peaceful. The rooms are spacious and light. The rooms are basically furnished, but clean and comfortable.

This hotel does not have a reception and uses a key code for gaining access. This system has proved problematic on both occasions we have stayed.

This hotel is unstaffed, there is no reception or bar, you are given a code for the main door and then your room. However it is clean and comfortable and excellent rate for a room.

We love the layout and designed of the selfcontained apartment. The furnitures of high quality ,bed very confortable. Carpet very clean and the heating in the apartment very satisfactory.Generally speaking the orientation of the apartment excellent. The Kettle and the Microwave was a great access to the apartment. Clean sheet and pillowcase and duva made our night rest very confortable.

From the health and safety aspects: The bath need antislip mats and support safety grips to supprot getting in and out of the bath tub. The bath could benefit from a shower protective water screen to prevent water from falling onto the floor. The television provided in the apartment fail to pick up any station regardless .I believe that digital signal fail to travel that far. The cd player did work. .

For the price, the Abbey Hotel offered basic but soulless accommodation. The bedding and room were clean and warm, with plenty of hot water!

The unfinished feel to the place was a disappointment. The website was misleading, as we thought we were booking a room-only deal at a "manned" hotel, not a vacant property that we would have to access with key codes! Not warm and friendly!

I thought the building from the outside was magnificent and the location, right next to the Abbey is stunning. The room we had was excellent value for money if a little starkly equipped.

I did not like the fact that there were no staff on hand at all to deal with any issues we had with the room.

Excellent location, right in the heart of Wymondham with nice view of Abbey.

There is no reception, bar, breakfast facilities etc. It is more like a motel now.

We wernt told there would not be any staff at the hotel the room no7 was unsafe with electric wires all over the dressing table, causing us to knock the kettle off it had not been upgraded as advertised...