Best Western Abbots Barton Hotel  

The best experience with this property, in addition to the authentically lovely atmosphere, was the attentiveness of the staff. Especially, the Manager of the property, and the staff at the front desk check-in, were the most customer-service oriented hotel reception staff that one could possibly find. Having newly-appointed beds and linens made the comforts extremely rewarding.

The hair dryer!! It required keeping your finger depressed on the "on" button while drying hair, it was awkward, not powerful enough to dry my thick hair, and consequently I felt not well-groomed. Next time I will take my own, but there will be a next time - this is a minor inconvenience and it certainly will not deter me from staying with this hotel again.

Clean, comfortable bed, consideration given to request for quiet room. Breakfast good, especially the attention given to the running of the resteraunt by the head waiter. Visiting family and would defiantly stay again.

Friendly, helpful staff. Good location.

An attractive hotel with a spacious double room compete with it's own walk in wardrobe. Liked the touches re toiletries and shoe shine, etc. Plenty of tea and coffee. Dinner was excellent. Very convenient for the city with plenty of parking. Recommended

Great location.

Spacious, nicely decorated clean rooms. Polite staff. Very convenient for centre of Canterbury

Cost of breakfast was excessive.

You know that with Best Westerns the general standard will be good. Specifically with this hotel it's an attractive building conveniently close but not too close to the historical sites and excellent shopping of Canterbury.

We know the hotel is going to have an extension built very soon but I hope it allows them to cater fully for those staying at the hotel rather than putting an additional squeeze on facilities. When we arrived we couldn't park because of a conference taking place and were directed to a side street. We were told the car park should start to empty at 5. All good business but not good for us, we left the car as directed and went into town. On the morning of our departure we went for breakfast but were told it was full and others were waiting. We were asked to wait in reception for a few minutes. Having stood there for 15 minutes we abandoned the idea and left. This was very poorly handled, restaurants get full but usually plan better for waiting guests. So, and this is an observation not a complaint, they don't match facilities to demand.

Close enough to walk to centre of Canterbury

Although comfortable in the room, the walls seemed thin as there was a fair amount of noise from people passing along the corridor outside.

The location is excellent, close to the city center, but still peaceful with a large garden.

The heating (air conditioning) system was too noisy and blowing too hard. The room was smallish. The food in the restaurant was not of the quality that we expected.

Convenience& comfort

A very comfortable hotel with charm. Good menu at dinner but food lacked flavour and quality

Good menu at dinner but food lacked flavour and quality

Wonderful comfort! Loved your bar library area. Comfortable rooms on the quiet side of the hotel. Very close to centre and shops and university. Staff was courteous and helpful, and discreet. Felt very calm, peaceful, excellent for work concentration. Beautiful building also! I certainly will be coming back.

efficient check-in. Good location.Nice outward appearance.

old-fashionned decor. Expensive breakfasts- not included in room tarif