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Newest reviews for Sapphire Hotel London

  • Nicola
      United Kingdom
    31 August 2014

    location, cost

    no mirror in room apart from bathroom or ironing facilities. was not forewarned needed a picture ID to check in!

    7.5

  • Anonymous
      U.S.A.
    29 August 2014

    The staff was very helpful with getting me a taxi, helping me figure out what routes to take on public transport, calling tour companies, etc. They are very professional and attentive. The space was also very clean and well-kept and comfortable, with good wifi. The breakfast was also good.

    My room (a single twin) was very very small, and I was not even able to fully open my suitcase in the space.

    8.3

  • Christian
      United Kingdom
    28 August 2014

    Friendly staff, lovely clean room with tv, wifi, kettle and hot drinks, fridge, en suite, lovely clean fresh breakfast room with friendly staff, great breakfast.

    9.2

  • Jonathan
      U.S.A.
    26 August 2014

    The price was OK. Location was near the main bus routes. Close to a shopping mall helps. Staff was nice overall.

    Noisy since you have to keep the window open to stay cool. Thin walls - lots of steps - no help with bags or elevator - so people leaving early morning with their bags banging the walls will wake you up. They will have to continue to paint to keep the walls clear from the scars of luggage in the rooms and hall ways.

    5

  • Anonymous
      U.S.A.
    26 August 2014

    Good service and clean rooms. Good breakfast. Location is very good between Shepard's Bush and Hammersmith.

    Room is very small--typical London hotel room.

    7.1

  • Alexander
      United Kingdom
    24 August 2014

    rooms far to small

    6.3

  • Anonymous
      Spain
    24 August 2014

    Extremely small room and bathroom. Not possible to move. Shower got flooded after 1 minute running water. Breakfast canteen very small

    2.9

  • Andrew
      United Kingdom
    23 August 2014

    Great value and room bigger than expected for a London hotel. The staff were very helpful when making requests.

    I can't really complain as the room was clean however attention to detail re: dust could be improved

    7.5

  • Angela
      United Kingdom
    21 August 2014

    cheap, convenient location friendly staff nice spacious room

    breakfast is more continental with fried or scrambled egg. shower had mildew in it walls are thin so lets sound through

    7.5

  • Philip
      United Kingdom
    18 August 2014

    I don't have high expectations when staying in London on a budget but The Pearl hotel (owned by Sapphire) was clean and comfortable. Bed comfortable, shower room clean and everything worked very well. I would go back there.

    It felt a bit odd finding out that I was actually staying at the establisjhment 7 doors down the road.

    7.9

  • Marwah
      United Kingdom
    17 August 2014

    I liked the cleanliness of the room and bathroom, good breakfast, good service The staff was very nice ..

    8.8

  • Grant
      United Kingdom
    12 August 2014

    The staff were excellent and friendly, the room was comfortable and had everything I needed, cleaned daily. Breakfast was ideal and access was easy, no hassle whatsoever. Very pleased, thank you very much!

    10

  • John
      United Kingdom
    10 August 2014

    I really liked that they let me view the room first, the owner could see I was a tall athletic guy and the 1st room was small so he moved me to a bigger one for that bit more space. Staff were great room was comfy and I felt relaxed.... Which was the whole idea =)

    8.3

  • Peter
      United Kingdom
    9 August 2014

    Small room & shower/ tolet very small,you could site on the bed wash and go to the toilet all at the same time.

    4.2

  • Anonymous
      United Kingdom
    7 August 2014

    The room was new Nicely decorated ( interior and exterior) No smell Towels provided & soap Flat screen Break fast.. I mean you can't fault it

    No aircon.. But they provided fan. Not anything wrong

    9.2

  • Anonymous
      Fiji
    4 August 2014

    proximity to various location

    That i was booked at the sapphire but was placed in another neighbouring hotel

    7.1

  • Anonymous
      United Kingdom
    2 August 2014

    Bathroom was clean, though very small.

    Shabby hotel reception. Unprofessional attitude. They were threaten to cancel your booking after you had paid if do not accept what they tell you. Make you feel you were begging to use their facility. Hotel room was very cramped & hot with no air conditioning system or fan. Refrigerator was not working. No customer information in room. They were operating like a cartel; you pay in one hotel and they ask you to go to another hotel (different name) in another building further down the road. There was absolutely no respect for you as the customer at all.

    4.2

  • Graeme
      Australia
    1 August 2014

    I had limited options for accommodation in my price range due to the F1 being on and my original booking getting screwed up. Lovely little place very convenient

    8.8

  • Brian
      Ireland
    31 July 2014

    Nothing

    Location - this place shouldn't be an option on booking.com

    4.2

  • Mark
      United Kingdom
    30 July 2014

    continental breakfast was more than I expected, very nice.

    10

  • Martin
      United Kingdom
    29 July 2014

    not to far from were we was going the room nice and clean lovely shower the staff was really helpful the room was a little hot because of the weather and without asking we was offered a fan

    no place to leave your door card when leaving suggest a box or letter box in the office door

    10

  • Anssi
      France
    29 July 2014

    Location is brandnew and shiningly clean. Staff was friendly (sometimes bit overstrained, though). Breakfast is definitely worth its money! No wrapped food but fresh meals and appetizingly presented. We will certainly come back!

    Bit loud, but: HEY. It's London! One cannot expect calm surroundings...

    10

  • Gelferuza
      Russia
    29 July 2014

    Top location 3 mins walk from tube, 5 mins walk from Westfield Shopping Mall, lots of eateries around hotel, good breakfast, comfortable beds and helpful staff.

    10

  • Keith
      United Kingdom
    29 July 2014

    Very friendly and helpful staff - Good location - Very well organized

    10

  • Tony
      United Kingdom
    29 July 2014

    It was really nice hotel with in my budget. I would come back here for sure

    Nothing

    10

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