Airth Castle Hotel  

The facilities and staff in the spa were good.

The reception staff were incredibly rude. They gave the impression that guests were inconveniencing them by checking in and checking out. There was a turd in the toilet, which would suggest that housekeeping weren't on the ball. The duvet was thin enough to resemble a sheet. The decor was tired and shabby throughout the hotel. When I reported the state of the bathroom to reception I didn't even get an apology, the receptionist could barely raise a shrug. It was the worst service I've ever had in a hotel.

The room price was very reasonable. The beds were comfortable and the room had everything we needed. The pool and spa were also excellent.

The hotel seems a little dated and needs some work. The breakfast was quite poor also.

The atmosphere was very relaxing which was just what we were looking for. Our room was very spacious and had everything we needed. The spa facitilties and opening times were great, the food was excellent. Perfect break away from the kids.

Comfort and relaxation!

Food was ok

toilet seat was broken and on the floor. Curtains were in poor condition and did not fully cover windows. Bath had several dark 'divots' on it where it needs to be re surfaced.

The only positive comment I can make is that the breakfast was very impressive and the waiting staff were very friendly. I was disappointed with the majority of my stay, the room was shabby and very run down it looked nothing like the photo on booking.com. The carpet, furniture, walls and fittings were all dirty and very worn and I need of updating. Towels and bedding were not the best. It certainly was not in line with other 4star rated rooms I have stayed in. In my opinion the spa was fine however very small and busy so it was difficult to relax, this was the main reason for my stay. I was charged over 8 pounds for 2 vodka drinks which I feel is unreasonable so much so that I left the hotel in the evening to go else where plus there was a wedding mixed in with other guests which is off putting. The bar lounge was also grubby looking, the upholstery on the chairs we sat in were ripped and tired looking. The hotel has the potential to be impressive however I was extremely unhappy at paying the price tag for a so called 4 star complex.

Bedroom was on ground floor. The room was quite cold even with the heating up full. Had a very poor night's sleep as the room above had squeeky floorboards and the patrons were up frequently at the toilet and rose at 6pm and walked and walked and walked till they left at 8am. We were both tired and got no benefit from our night away.

The room allocated was very very tired looking, indeed if this room had been displayed in the photo gallery of the hotel I wouldn't have booked. Funny how the rooms on the web site are never the one's you are placed in!!

Location

King bed made up with two seperate mattresses on top. Super large room with rediculously placed inconvenient power outlets. Unfriendly service at front desk. Breakfast was buffet. Dining room arrangement was such that only one path in and out passed through buffet causing traffic jam among those coming in and leaving while people were trying to fill their plates. The entire place was overdone but didn't deliver. I would call it pretentious. Too bad, it is a nice facility.

Location - perfect!

Had to wait in bar for 30 minutes before we could check-in as computer system was down. No one then came to tell us the system was up and running so we were left waiting. Rooms very run down and in serious need of upgrade. 2 course dinner ok but nothing special. Breakfast was a buffett and food wasn't replenished quickly - went without some of the hot choices as they were empty with no sign of being restocked.

Every thing about airth castle was outstanding.the staff was very helpfull the food was out of this world i would recommend the steak was done to perfection.The accomodation was very comfortable .I would definatly go back there.I would recommend this to anyone

The food at dinner and breakfast was very good and there is no doubt that the stay was value for money.

The bedrooms really could do with a refurbishment. Quite tired and dated, although clean. And the covers on the beds were thread bare! Also, I dont think it is made clear enough that although this is called Airth castle, and the pictures in advertising show the castel - there are no actual bedrooms in the castle - you stay in a flat roof concrete block in the grounds.

lovely location

Asked two waiters for a drink but when i told them it was to be charged to my room they just ignored me also you are unable to go to bar directly, i assume they were looking for cash only customers. Our room had water pouring into it from room above; i thought a complimentary drink would have been professional but nothing. These are negatives but on the whole i would go back and recommend to friends.