Alder House Hotel  

Quiet location, spacious grounds and friendly staff.

People very kind

Very clean and warm

I didn't think the food was up to scratch could have been much better for the price paid

Comfortable Peacefull Value for money Clean

The Hotel is one of few in Batley making choice limited. It is reasonably well situated in its own grounds with reasonable parking.

We arrived on Sunday 25th December 2011 as planned. We had attended family functions at the hotel previously and were expecting to stay in a well run hotel. The Hotel promotes itself as the Pride of Batley. The staff were fairly pleasant on arrival but ineffeicient. They experienced difficulty in finding our booking and processing our payment which was required immediately on arrival with two members of staff having to assist each other. We were provided with only one set of towels in a double room booked for two people which we only noticed on the morning after our arrival. We asked for additional towels on Monday 26th December 2011. They were not provided until after we had left for the day. On our return an additional set of towels had been placed on our bed. The original set of wet towels had not been replaced. The bed had not been made . Tea and Coffee etc had not been replaced. The room was cold on arrival which we complained about and this was resolved quickly and satisfactorily. The attitude of staff was generally fairly polite but not very welcoming.

It is a small, friendly hotel that serves its purpose well. It is well located for the local shops, outlet shopping centre, train station and a variety of good food establishments, bars, and nightlife. The executive room (room 18) was clean, comfortable and the bed was extremely comfortable -I would not hesitate in re-booking to stay there in the near future just to enable me another excellent night's sleep in that bed!

On arrival there was confusion as to which room I had been allocated. Clearly the room given had not been prepared as there was no heating on. The guy who showed me to the room said he would get someone tolook at it but didn'T. A little while after a huge wasp was flying around in the room and in an endeavour to get ride of it the light bulb fell out of the ceiling light. I reported this to the reception and the guy who showed me to my room came up with me and sorted out the light. The wasp was not to be found. He then decided to turn the heating on. For my evening meal I ordered a dish with chips, only to find that the meal had not chips but instead sort of roast potatoes. The next morning I found that the shower would only provide very cold water. I was offered a shower in another room being converted. Whilst hot water was available, I found it amlost impossible to get anything in between scalding and very cold. Other observations: The door on the wardrobe is almost falling off, there was no tumbler for use by the sink; the furniture has seen much better days, and the shower in my room had a lot of black mildue arouond the base. Not a pelasant visit.

The helpfulness of the staff

Despite the best efforts of the staff WiFi was unavailable in my room.

We were guests at a wedding held in the hotel. We found the hotel to be very friendly and comfortable. The staff were very welcoming and availble to help with luggage and sorting out the IT facilities. The wedding was very relaxed with lovely grounds for the photographs. We will certainly stay at the hotel if we are in the area again and recommend it to all our friends.

To be fair to the hotel, the rate was extremely good. My friend and I stayed in a twin room, Friday and Saturday night and the whole bill only came to £90 b&B. From that point of view, I would recommend the hotel to others and I would definitely stay in the hotel. The rate also included a full english breakfast, which I have to say I couldn't fault at all. All in all, we had a very pleasant stay. On the downside, the staff seemed a little 'trance like' and had no sense of urgency. Also the rooms were a little dated and I woke up freezing on the first morning. We were in a room on the ground floor, next to the room where they hold weddings and the corridor that led to our room was full of tables and chairs piled up in the walkway. If I'd been there for romance or relaxation, I may have thought about complaining about this but to be honest, we hardly spent any time there and for that, it served a great purpose.

Location

ideal ocation for what we required