Alder House Hotel  

We stayed there for a family wedding that actually took place in the hotel. It was a perfect day, the staff were excelent and very attentive. The food was really really good and the room looked lovely.We stayed on for an extra night and had a really excelent meal in their restaurant and a day out in York ( about 50 mins drive, with a very good park and ride) all in all a lovely weekend.

The website was good at showing you pictures of the rooms etc but didn't tell you if there was a hairdryer etc.

Have stayed here a few times and the staff have always been friendly and hotel clean and warm. Good value for my visit and food excellent.

Very bumpy and pot hole road to the hotel

Very helpful and friendly staff. Comfortable stay, good value for money. Nice size rooms. Would recommend this hotel.

It is a small, friendly hotel that serves its purpose well. It is well located for the local shops, outlet shopping centre, train station and a variety of good food establishments, bars, and nightlife. The executive room (room 18) was clean, comfortable and the bed was extremely comfortable -I would not hesitate in re-booking to stay there in the near future just to enable me another excellent night's sleep in that bed!

On arrival there was confusion as to which room I had been allocated. Clearly the room given had not been prepared as there was no heating on. The guy who showed me to the room said he would get someone tolook at it but didn'T. A little while after a huge wasp was flying around in the room and in an endeavour to get ride of it the light bulb fell out of the ceiling light. I reported this to the reception and the guy who showed me to my room came up with me and sorted out the light. The wasp was not to be found. He then decided to turn the heating on. For my evening meal I ordered a dish with chips, only to find that the meal had not chips but instead sort of roast potatoes. The next morning I found that the shower would only provide very cold water. I was offered a shower in another room being converted. Whilst hot water was available, I found it amlost impossible to get anything in between scalding and very cold. Other observations: The door on the wardrobe is almost falling off, there was no tumbler for use by the sink; the furniture has seen much better days, and the shower in my room had a lot of black mildue arouond the base. Not a pelasant visit.

Comfortable mattress, window opened to fresh air, heating adjustable, clean bathroom, hot water available all the time, widescreen tv, room very clean

The price did not include breakfast I was not warned about the booming disco under my room No staff available in the morning 7:30am when I wanted to check out Hotel front door locked so I had to leave the back door

The location based on our business trip was excellent. A lot better than staying in a Premier Inn or likewise that doesn't offer a warm/friendly service. The hotel was excellent, both in staff courtesy & cleanliness. Would use again & recommend highly. Many Thanks for an enjoyable stay.

Couldn't fault it. Did exactly what I booked it for (overnight stay). Comfortable room, excellent evening meal & breakfast the next morning. Can't find fault if there isn't any.

Friendly, helpful staff.

Bathroom not cleaned on a Sunday.

Very convenient for work. Room was very clean and comfortable. Breakfast very tasty

Hotel was very quiet so had to find someone to place breakfast order - but then very friendly and helpful

The hotel is tucked away at the back of a residential area but is well signposted from the main road. Staff were very friendly and welcoming and helpful. Close enough to the Poderosa Lakeside Restaurant where we were attending a Ball. Beds very comfortable. Breakfast very nice and at good times so and as we did not get in umtil 02.30 we did not have to get up too early and check out time 11am so not too rushed to get up and leave in the morning after our late night out. Would probably stay again if it was just for a one night.

The bedroom furnishings and decor very dated and not a lot of space. Tea and coffee in the rooms but the cups very small - more like coffee cups, so not ideal for those of us who like a nice big mug of tea. Room lights very dull - not ideal for ladies getting made up for their night out. There was a bedside lamp but with a round plug which did not fit the socket. We asked for a replacement lamp which was promptly provided but it was very scruffy and dusty; was not very bright and we had to pull one of the beds out to switch it on and off at the socket. The shower quite old and not very strong jets.

The heating was at full and could not be adjusted. The staff were unable to fix this and it was clear it had been broken for some time.

All the staff were warm, welcoming, friendly, and helpful. The breakfast was very good.

The bathroom was very small and I am a large lady. !

Warm and welcome reception, nothing was too much trouble and service was exellent.great value and exellent food. need I say more.

TV's in the rooms need to be raised higher or new flatscreen put on the wall as the TV's are too low.