Staff were not trained to reflect the star rating the hotel aspires to, or even perhaps understood that aspiration, taking much of the gloss off the wedding guest experience. We expect to pay a premium price at wedding venues, and as a consequence expect a premium service, both of speed and quality.If the hotel and staff were better prepared, the venue would be a significant force in the wedding and other function market. Trying is not the same as succeeding, sadly.
Very pleasant location, beautiful grounds, sympathetically extended older building with great facilities. Comfortable, well appointed rooms, and function rooms. Wedding food tasty and plentiful, breakfast excellent. Staff tried hard, without succeeding too well.