Alton House Hotel  

value for money

noisy at night

The quiet locality; friendly staff, good food; spacious room

Lack of free wi fi in rooms although it is free in the lounge/reception

just stayed there because my niece was getting married there,

A bit dated, and a little tired looking hotel

Comfortable, clean rooms. Lovely friendly staff. We arrived mid afternoon after lunch, the staff put themselves out for us and made a fantastic lunch even though they were busy preparing for the evening

Nothing

hassle free nice relaxing hotel in a good location with friendly helpful staff.

we loved the large comfortable room and the location

the decor would benefit from being updated

Lovely staff Clean Secure Comfortable Flexible

The food is not 5 star but it was OK The breakfast could do with more options

We were pleased when we were upgraded to a better room (room 10) when the television didn't work in the room to which we had been allocated (room 5).

The television in our allocated room didn't work due to a poor signal. There was a telephone but no instructions to tell us which number to ring for assistance, which meant my husband had to physically go to reception to complain. Also there was not a booklet in the room giving details of the hotel and facilities in the hotel and the area We found both of these in our new room

The original part of the hotel had lovely features, pleasant bar staff, food nice and reasonable prices.

We booked a 4 poster room for a romantic 1st anniversary break but it was not available when we arrived, we were put in a 'feature room' and told we could move to the 4 poster room on our 2nd night, we did get a complimentary bottle of wine. We weren't shown around when we arrived, just told your room is left at top of the stairs! When we went to bed we noticed that the duvet cover was too small for the duvet by about a 3rd, whilst adjusting the sheets we noticed to our horror a large 'red' stain on the duvet, which we both hope was red wine and not something else!! It was late at night so we didn't report this until the morning, I commented on it again when we checked out and said I hoped it was removed to be told by the receptionist that she'd reported it but cleaning wasn't her department!!!! The 4 poster room was nothing special and we actually wished we'd stayed in the feature room for both nights. Both en-suites had no running extractor and the hot water was either cold or suddenly too hot that would certainly be dangerous for a child.

The staff were most pleasant and helpful at all times. The quality of the tea in our bedroom was the best that that we have experienced in a hotel. Also the muesli at breakfast was exceptionally good.

The cooked breakfast could have been warmer.

Answering on behalf of my Daughter & her Husband, who were staying for a Wedding. They had a wonderful time & said their stay was perfect!

friendly staff

very uncomfy bed toilet roll holder coming off wall tap dripping dirty bath mat

Central location, quiet room, clean & comfortable

All okay, no complaints

Bed comfortable. Breakfast good. Staff very friendly and helpful. Room very warm despite very cold outside.

Nothing.

Good sized bedroom with comfortable bed. Restaurant food is very good, not fancy but generous portions and well cooked.

Electric heater in bedroom took a while to warm the room (March 2013 was very cold)

Lunch and evening bar Location Bathroom

Furnishings in public areas 1 small heater in (fairly large) room Breakfast things not being cleared between courses

excellent staff pleasant clean and warm room fantastic breakfast

Excellent Hotel nice friendly staff

We did not like the fact that we only stayed one night although we had booked two nights and had to pay for two nights. The Hotel said they would have been able to give us a refund as we told them before 11am If we had book directly with them. Our trip was due to an Medical emergency and when we booked we did not know how long we would be staying. We wonder if you could refund our extra night which we did not stay (51.00) we are old age pensioners and could not really afford to pay for the extra night when we did no use the Hotel

Breakfast,the fire place,and easy parking.

I thought the room rate was too high for what it was I didn't like the attic type room.

We had a nice large room

The breakfast was not very hot and had been left out for a long time so a bit dry. No extractor fan or window in the bathroom

The Hotel was clean and comfortable,the Staff were friendly and helpful. All in all, top notch! I would visit again

Does not apply

Cost Location Open 24 hrs Parking

Breakfast, cooked wasn't great Heating a bit ancient Shower head kept drooping

Food

nice room with excellent shower this time

nothing,, all good

Have stayed here a few times before - always good value.