Ambassadors Hotel  

Ignoring the very poor reviews we booked anyway. We arrived early to the non automatic door which was opened for us, we were able to leave our bags for £5 until it was time to check in so we could dissapear without luggage. The whole Hotel outside and in were immaculate, we were met by a young lady and later a gentleman who were pleasant, bar staff and waiting staff were friendly and helpful. We stayed in a basement triple room which was perfect in size, clean and comfortable and not noisy at all. We did not have breakfast as there is a pub round the corner that opens at 8.30 and I had the best breakfast ever for half the price of the Hotel. We would book this hotel again, our 7 year old loved it. Walking distance to museums and tube. Excellent stay.

We ordered shwarmma from the hotel menu evening menu and it came from a takeaway. It was very tasty and cheap but why offer a menu when its not cooked on the premises, it could have come from anywhere!

Friendly staff. They provided an eletric heater since the room one was not working.

All the staff in a hotel should be trained for an emergency, such as fire. We had a situation during the night with the fire alarm and no one in the hotel knew how to turn it off.

The location

Room small for a triple room

Convenient location for the Royal Albert Hall

Room was described as bright and airy but we were given a basement room with no window!

Good choice of newspapers.friendly staff.

Bedroom small and tired. New television needed.

the staff is absolutely indefferent and even rude

Location

I stay at the Ambassadors Hotel 2 or 3 times a year and have always found it good both for its location and itd friendly and helpfull staff.

My room was very small but acceptable considering the price.

feels safe and secure - wel managed.

English Breakfast not up too much:(

Good

The possition between Tube station Earls Court and Cloucester

Too small room Breakfast for 10 pounds is poor Staff disobliging All the payments in advance is impolite to guest coming via Booking.com where secure deal by cards

The Continental breakfast was really very good as was the clean room, fresh towels daily and all surfaces very clean and sanitised.

When my sister and myself arrived (we are visually imparied and have white sticks) with five suitcases I struggled without help to get all of this baggage to room 316. The doorman stood by and did nothing whatsoever to help and this was not a very good begining to our stay. We did get a larger room due to the one booked was too small. I had previously emailed your hotel of the amount of luggage we were bringing but this was iobviously overlooked. Christina on reception was very good at her job, however, most of the other staff did not offer any help when I tried to get breakfast food and hot tea. We are visually handicapped people and your staff ignored that which is not very good for business. Staff need to undertake a pr course, the doorman needs replacing and noise from downstairs at all hours of the night need to be fixed quickly. No we ere not very impressed with the service at all.