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Show map Amberley Castle- A Relais & Chateaux Hotel

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Newest reviews for Amberley Castle- A Relais & Chateaux Hotel

  • Marilyn
      United Kingdom
    August 27, 2014

    Beautiful setting, great for a relaxing break. The staff were amazing and our room was really comfortable. Will definitely book again.

    9.6

  • Holman
      United Kingdom
    August 26, 2014

    The service was so poor it put a dark cloud on anything nice !!!!

    The service was so poor I would not recommend. We stayed over night on the 23rd August. We had children in our party and ordered our dinner at 6:30 it finally arrived at 8:45 to wait that long for sandwiches is disgusting to say the least breakfast was the same !! I would never recommend. When you put your guests in a private dinning room that does not give you the right to treat your clients badly with poor service we actually went to the kitchen to find out what was going on with our order !!!!

    5.4

  • Achala
      United Kingdom
    August 17, 2014

    Staying at Amberley Castle is a unique experience, beautifully appointed hotel with superb staff who make it special.

    10

  • Stephanie
      Australia
    August 17, 2014

    From the moment we arrived we received excellent and friendly service. We were shown to our room and they made sure we were happy with the facilities offered. The room was excellent. Very comfortable and clean. We had drinks and canapés in the beautifully maintained gardens and a fantastic evening meal in the restaurant. Our rate included breakfast which was sumptuous. The restaurant service was very attentive without being overbearing or intrusive. We loved our stay here.

    There is nothing at all to dislike

    10

  • Henry
      United Kingdom
    August 12, 2014

    everything about the exterior of the hotel, the drawing-rooms and dining-room were marvellous

    the standard bedroom was rather dark with no outlook, although the furnishings, bathroom and bed were excellent

    9.6

  • Diana
      United Kingdom
    August 5, 2014

    The castle and surrounding gardens - charming environs. We liked the extras - croquet, putting green and tennis. The comfortable bed and excellent cuisine. It is a very lovely setting and we had a wonderful time. It is to be highly recommended.

    Waiting to give our drinks order before dinner (some time). The staff though charming and polite were young and not very knowledgeable - they had not heard of Glyndebourne (40 minutes) away and the descriptor for the castle was misspelt - Arragon instead of Aragon in the information sheet. Even confectionary instead of confectionery in the blurb in our room.

    8.8

  • Paula
      United Kingdom
    July 25, 2014

    Everything! One of the most beautiful places I have every stayed. The friendliness of the staff really stood out. At it was quite refreshing how relaxed and comfortable they made you feel compared to other High class hotels and Chateaux hotels I have stayed at before!

    10

  • Anonymous
      United Kingdom
    July 22, 2014

    Restaurant was really first class. Very high level of cuisine. Beautiful old castle with delightful gardens.

    Missing the client focus you would expect at this price point. 5pm was "too late to be served afternoon tea." Breakfast - 9.45am was also too late, we had to insist so had it in the library (the leaftlet did say10 am cut off). Be aware no air conditioning if you are in a hot summer.

    7.1

  • Faye
      United Kingdom
    July 18, 2014

    Beautiful setting and gorgeous property. The staff are very friendly

    Service for food in garden was quite slow - I was beginning to think they'd forgotten us - and it wasn't very busy. We were 5 people and when they took coffee orders they bought out 3, then after a long-g-g wait the 4th and they had forgotten the 5th !

    7.5

  • David
      United States of America
    July 17, 2014

    I have stayed at Four Seasons and Ritz properties all over the world and I have never had the level of service this staff provided. The property itself is stunningly beautiful and the gardens are spectacular. My daughter is only 11 but we are already planning to have her destination wedding at Amberley.

    10

  • Nyree
      United Kingdom
    July 15, 2014

    Food was poor quality Lacked taste with no presentation

    7.5

  • Joanne
      United Kingdom
    July 4, 2014

    Everything

    9.6

  • Janet
      United Kingdom
    June 26, 2014

    Wondeful place. Lovely staff and such good food.

    10

  • Michael
      United Kingdom
    June 12, 2014

    Fantastic grounds. Superb restaurant with courteous and efficient service

    10

  • Julie
      United Kingdom
    June 10, 2014

    Beautiful castle in beautifully maintained grounds. Fabulous room, it all felt very special.

    No bathroom door in our room which was not really a problem for us but might bother others. Biscuits on the tea tray would have been lovely - but neither of these are complaints .

    9.6

  • Anonymous
      United Kingdom
    June 10, 2014

    The gardens and surrounding areas

    Dinner rather overrated and also expansive and not good value Breakfast very good

    7.1

  • Anonymous
      United Kingdom
    May 23, 2014

    Everything. Had a very relaxing time, the setting is wonderful and the gardens are a joy to sit in having afternoon tea or a pre dinner drink.

    10

  • Ron
      United Kingdom
    May 12, 2014

    Wonderful castle setting in beautiful grounds. Exemplary staff service and exquisite food. Terrific short break destination. Definitely has the 'wow' factor.

    Would have appreciated more dinner menu flexibility. There was no alternative to the three-course dinner menu. We would have liked the option to have one, two or three courses depending on our needs at the time. The price of drinks was very high (£7.50 for a bottle of beer) but this is par for the course in a top quality hotel so Amberley Castle is not alone in this!!

    9.2

  • Mark
      United Kingdom
    May 7, 2014

    We booked a superior room and discovered that it did not have a spa bath and was immediately upgraded to a suite, which was really nice. The extra room upstairs offered great views and the spa bath was made good use of by my wife. The castle has beautiful gardens and it was very relaxing sitting by the lake. We found the staff were very helpful and we would like to thank the housekeeper and her team who do an excellent job and often go unnoticed. We will definitely return.

    9.6

  • Sharon
      United Kingdom
    April 30, 2014

    Beautiful area the castle is set in. Peaceful.

    Beds are 4ft 6 so small for what we are used too. Nit very comfortable.

    7.5

  • Sharon
      United Kingdom
    April 24, 2014

    The staff were so helpful, especially Amy on the reception. We stayed for our 25th wedding anniversary and it was made very special. The grounds were kept beautiful and the food was delicious. Will definately be returning!

    Nothing!

    10

  • Anonymous
      United Kingdom
    April 20, 2014

    The personal touches such as fresh milk in our room.

    9.6

  • Sarah
      United Kingdom
    April 12, 2014

    The romantic tranquil attention to detail. The gardens and the breakfast.

    Bamber could do with a mirror and chair placed to effectively use a hair dryer. There was no three pin plug socket close to a mirror. Excellent room even so!

    10

  • Rachel
      United Kingdom
    April 9, 2014

    Beautiful room Gorgeous breakfast eggs benedict Helpful staff Such a comfy bed and lovely bedding

    Room was too hot and even with all windows open and thermostat reduced it didn't cool down A chair in the bathroom would have been welcome

    9.6

  • Helen
      United Kingdom
    April 6, 2014

    The castle setting is beautiful. Wandering in the well kept gardens is a delight.

    Expensive, village pub has closed limited eating options.

    9.2

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