눉This hotel was very disappointing, shabby and uncared for, with the best location in Caernarfon it's such a shame that this hotel is not making the most of itself.
We arrived to discover that there was no en suite, this was not made clear on the website at the time of booking.
There is a separate entrance to the accommodation up steps to the bedrooms, here were a lot of weeds outside and the lobby was very dirty, especially the cushion, and there was a large crack in the window.
We were in bedroom 1 which had a double bed and a sofa bed which was made up with a full size double mattress, and could not be folded away although we had not requested it. The bed was clean although the bedding had not been ironed.
The chairs in the window were tatty and outside the dirty windows on the balcony, there were dead plants and weeds, such a shame because there was a lovely view of the
coast, and the castle. The carpet looked new and clean.
The shared bathroom was also very shabby and did not have any toiletries and only one roll of toilet paper which ran out i the middle of the night! No dressing gowns were provided to were to go to the shared bathroom.
It was very disappointing to say the least, I was hoping that breakfast would make us think better of the place.
We went down stairs about 8.30 to discover that the door to the pub was locked and had to knock on the door for a while before it was answered, we were told that the door had to be locked if there was no staff in the bar.
We were offered a full english breakfast or any combination. We ordered bacon, eggs and toast, only to be informed about 10 mins later that they didn't have any bacon because it had not been delivered! and were offered sausages instead which I did not care for, this was the last straw, i told the waitress that the place was a shambles and the reply i got was that she had just returned after 3 weeks away and did not know what was going on!!!!!
눇the location, it could not have been better. the member of staff that greeted us on arrival.