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5 Sussex Place, Westminster, London, W2 2SX – Show map
Excellent location — rated 9/10! (score from 366 reviews)
Rated by guests after their stay at Apartments Inn London Lancaster Gate.
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366 verified reviews
We speak your language
Apartments Inn London Lancaster Gate's staff speak: Russian, Portuguese, Spanish, English
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Free! WiFi is available in all areas and is free of charge.
No parking available.
Non-smoking rooms, Family rooms, Heating, Non-smoking throughout
Russian, Portuguese, Spanish, English
14:00 - 00:00 hours
03:00 - 11:00 hours
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! One child under 4 years stays free of charge when using existing beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 366 reviews
Value for money
Show reviews from:
Near to Tube
Location was perfect for us with lots of cafe/restaurant options
Very nice for the price
Location is perfect. 2 min away from Paddington station. Nice small apartment at decent price in nice area. Clean and well-maintained. Towels are changed daily but it's only 2 towels (not enough obviously).
Extremely small bed (in family suit), it's too small for two people to feel comfortable. No air-conditioner, makes it quite hot even in autumn. Walls are very thin so you can hear everything and everybody. Overall place looks quite sad, not as lovely as pictures.
apartment was very clean in a good location and good value for money
i was not aware that it would be a top floor apartment and as i have a knee problem found great dificulty in climbing the stairs
Great location Good service Very clean
The bed was quite small for 2 people to sleep.
Very modern apartment and great value for money
Internet signal wasn't good
Location - OK, 5 mins to Paddington on foot Rooms and bathroom are newly reconstructed
We ordered apartment with two bedrooms, and 1 day before arrival we were told that it is actually 2 separate apartments. As we have 3 kids aged from 1 to 6, that was unacceptable. After a few emails, they told that we should fit in one apartment. The positive thing that we were compensated for the 2nd apartment, but we did not get what we actually wanted.
The location was great, just a few minutes walk from paddington staition.
There was nothing we didnt like. Everything was as advertised.
The location is excellent, just 10 min from Paddington Station, lots of nice little restaurants and food shops around. One of that cosy real London streets with lots of flowers and small hotels. We got apartment on the 4th floor a bit steepy stairs but good training. Well equipped kitchen, two separate rooms, clean bathroom, everything made our stay comfortable. I would recommend the place for families with children as it gives you flexibility in going out or cooking yourself in the evening.
A bit noisy street... However, this is London, not a countryside :)
Well equipped, great location, clean, spacious, good value, easy check-in and access arrangements.
Have to request a receipt every time I stay; it would be helpful for business travellers if receipts were automatically sent out.
Good location. Great use of space Good facilities
Hard bed At night it is so loud you can hear people talking on the street and every car as it goes past Very hard to sleep
Good location. Plenty of space with two teenagers.
TV didn't work. Couldn't communicate with housekeeper as she didn't speak English although she tried to help. Hairs and bits of fluff in corners of rooms.
The wifi worked. The room is spacious. Modern washroom.
Located on noisy street. In summer, with window open as there is no AC, it gets very noisy at night! The place was not maintained well. There were stains on the ceiling and the cutleries looked overused with stubborn stains. The sofa bed was the most uncomfortable bed - you can feel the spring and it sunk in the middle so I slept in a "U" position.
Location couldn't be better for three times the money you couldn't be closer to Paddington and Hyde park, apartment was great.
The neighbours who you could hear rather too well were screaming and shouting at night which you would not expect. They also didn't bother to send me the details to get into the apartment, nor did they attempt to contact me beforehand. So when we turned up it we had to call bookings.com to resolve the issue. Their admin department are certainly incompetent.
Location Shower Good quality bedding Very clean Decor in good condition Helpful staff
Lumpy sofa bed very poor One pillow each rather mean Small kitchen/lounge Hair dryer not working(staff tried their best to sort out. Borrowed one from another apartment) Wifi not working Itinerary not on back of door as per instructions so could not be checked.
Our family room was fairly spacious, clean and comfortable with modern amenities.
No dishwasher, but the only really bad thing is this inner yard of the house which amplifies all the sounds coming from other apartments day and night. During our stay we were unlucky to have 2 unbelievably loud and rather uncivilised ladies in the basement apartment who seemed completely unaware of other people. Otherwise everything was OK.
Was a nice clean place
Wifi did not work at all! Could see comments in the rooms book dating back to April. Had no response on this issue when trying to contact managers
Ease of access (no reception desk, everything done via email) Cleanliness of room Size of property
Lack of air conditioning in the summer - ok if you're in the higher floors but warm if in basement Lack of elevator to carry cases up to the top floors
We were pleasantly surprised to have a separate lounge area; so the flat was larger than we expected. The kitchen and bathroom were modern and clean. The bed and pillows were very comfortable. The instructions for check in were very clear.
It would be useful to have some tourist information in the rooms; as there is no reception area.Just a map of the underground tube station would be great.
Feel involved in local life.
Just use a code to get the key.
The system is not perfect, and the staff are wary of people getting angry with the system, so have become defensive. However if the right attitude is struck, everything works and the staff are helpful.
Location was great, clean, easy access to transportation.
When we arrived, there's was no electricity in our room. We had to call the staff about this and at first the problem couldn't be solved. Later that evening, we were transferred to another room but the following day we received another text from the staff that they want to move us back to the first room. Fortunately, the problem was solved and we didn't have to move again (it took us some more calls and messaging to the staff) but that did cost quite a lot of nerves. The staff apologized for the inconvenience with a bottle of champagne, however, we would have been happier if the problems were solved quicker.
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