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5 Sussex Place, Westminster, London, W2 2SX, United Kingdom – Show map
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400 verified reviews
They speak your language
Apartments Inn London Lancaster Gate's staff speak: Russian, Portuguese, Spanish, English
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When you book with us your details are protected by a secure connection.
WiFi is available in all areas and is free of charge.
No parking available.
Non-smoking rooms, Family rooms, Heating, Non-smoking throughout
Russian, Portuguese, Spanish, English
14:00 - 00:00 hours
03:00 - 11:00 hours
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
One child under 4 years stays free of charge when using existing beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 400 reviews
Value for money
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The location is good and it's clean
The apartment is too small but ok
Great location, very clean and cosy. We really liked the self-service independence - all information was sent in advance and printed in the room.
No lift, which is quite "sporty" up to the 5th floor several times a day. Also a luggage store room would be appreciated as the appartments had to be abandoned by 11a.m. but our flight was in the evening...
We booked the apartment for three people but we were only given two towels and the bedding for the sofa bed hadn't been made up.
Excellent service, I made a misstake with the booking and they helped me out! The flat was clean, warm and cosy!
Wi Fi didn't work. We tried all the time when we were in the flat, sometimes it worked a few minutes and then went down again.
Nowhere to sit and eat No table on which to work/eat
Comfortable bed and nice linen Good quality furnishings Great location with bars and restaurants near by. Nice kitchen area
Noise from apartment above at night. Doesn't seem well noise insulated between floors.
Cleanliness, bed, bathroom, décor, furniture, size, comfort
Wifi could not get on internet, no tea towels, no baggage storage or reception - lovely apartment but a little too much self-catering
Perfect for a short stay
once inside the apartment it's clean and great for just a night in a central location
i didn't get instructions on how to get in, so had to hang about outside until someone opened the door it's an apartment block and someone else told me to go into the basement and find the housekeeper, she said i could store my bags as check in wasn't until later but had to climb about 6 flights of stairs with a heavy bag only to find that there was someone still showering in the room! had to sit on the stairs and wait to leave my bag in the room while it was cleaned, when i got back they'd done a good job but it was just a bit unprofessional. shame as i was looking for a weekly crash pad in central london thought it would have been it.
Close to Paddington station Cleaning everyday good location Hydepark and Oxford Street about 15 minutes walking Удобно расположен Рядом метро/автобусная станция и вокзал Рядом хороший паб :)
-Wi-fi works only in 1 room -at another room you can smell and hear everything neighbors do - and they do a lot -little mouse come last evening to welcome us at London :) WiFi работает только в 1 комнате в другой комнате слышно и чувствуется все что делают соседи в последний вечер мышь пришла к нам в гости с улицы :)
Location is good. Close to 2 underground stations. Safe area at night in general. You can walk to hyde park also which is not too far away. There are restaurants in the area for food and and coffee that stay open till late.
Bad experience with the Management. WIFI didn't work during the whole stay. We complained to the number we were given and the guy was too casual about it and said he will check. He didn't come to fix and we waited for him. Next day we called head office and complained again at 8 am, nothing happened, called again at 4pm. Finally at 6pm someone called to say that the day is over and will fix tomorrow. Same story again, no one came next morning. It was very very frustrating that on holiday you keep chasing such things. I had important emails to reply to but couldnt do anything. Second problem i had was with the rates. normally when you book from booking.com it guarantees a minimum rate for the nights selected. when i was booking it was showing up as the last remaining room of this type, so i booked. 2 days before i was checking in i looked at the rates and they were 90 Pounds less than what i paid for 3 days, yes 30 pounds cheap per day. i was shocked and called the management only to get the reply that we don't guarantee best rates and change as per market. To me its false advertisement as they are indicating that its last room and pushing customers to book only to find out later that the whole place was empty and the rates dropped 2 days ago. I took a snapshot also of the reduced rates on my computer but couldnt do much as my card was charged 3 days before my arrival.
Excellent location, clean modern Appartment. Wifi good
We were placed on the top floor with no lift and very steep stairs. Husband has had a heart attack so not ideal without warning that this appartment was an attic room. There were only two towels, with no spares for hand towels. Kitchen has no towels or dish cloths so I was walking to the bathroom to dry my hands everytime I washed up.
Sofa bed was broken.
-The double bed was too small, so I had to use a very dirty coverlet I found in the closet to sleep on the couch
Near to Tube
Location was perfect for us with lots of cafe/restaurant options
Very nice for the price
Location is perfect. 2 min away from Paddington station. Nice small apartment at decent price in nice area. Clean and well-maintained. Towels are changed daily but it's only 2 towels (not enough obviously).
Extremely small bed (in family suit), it's too small for two people to feel comfortable. No air-conditioner, makes it quite hot even in autumn. Walls are very thin so you can hear everything and everybody. Overall place looks quite sad, not as lovely as pictures.
apartment was very clean in a good location and good value for money
i was not aware that it would be a top floor apartment and as i have a knee problem found great dificulty in climbing the stairs
Great location Good service Very clean
The bed was quite small for 2 people to sleep.
Very modern apartment and great value for money
Internet signal wasn't good
Location - OK, 5 mins to Paddington on foot Rooms and bathroom are newly reconstructed
We ordered apartment with two bedrooms, and 1 day before arrival we were told that it is actually 2 separate apartments. As we have 3 kids aged from 1 to 6, that was unacceptable. After a few emails, they told that we should fit in one apartment. The positive thing that we were compensated for the 2nd apartment, but we did not get what we actually wanted.
The location was great, just a few minutes walk from paddington staition.
There was nothing we didnt like. Everything was as advertised.
The location is excellent, just 10 min from Paddington Station, lots of nice little restaurants and food shops around. One of that cosy real London streets with lots of flowers and small hotels. We got apartment on the 4th floor a bit steepy stairs but good training. Well equipped kitchen, two separate rooms, clean bathroom, everything made our stay comfortable. I would recommend the place for families with children as it gives you flexibility in going out or cooking yourself in the evening.
A bit noisy street... However, this is London, not a countryside :)
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