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64-66 Queensborough Terrace , London, W2 3SH, United Kingdom – Show map – Subway access
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228 verified reviews
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Apollo Hotel's staff speaks: French, English, German
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WiFi is available in all areas and costs GBP 5 per hour.
Public parking is available at a location nearby (reservation is not needed) and charges may apply.
24-Hour Front Desk, Baggage Storage, Fax/Photocopying
Paid WiFi, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
French, English, German
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 3 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 228 reviews
Value for money
Show reviews from:
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The only positive thing about this hotel is its location.
The building, especially the rooms are extremely run down, the water flow in the shower is insufficient, the staff were unfriendly and incompetent.
The lift was out of order.
The convenient location.
Very poor amenities,no TV and bad cleaning. Also the breakfast was very sparse
The location was great
Our room was very dirty and dusty the plug to use the kettle was next to the door so had to put kettle on the floor to use it we stayed two nights and our room wasn't cleaned I'm between nights/days it was very noisy there was only a little bit of hot water in the mornings, the furniture was falling apart with handles missing the chest of drawers obviously hadn't been moved in along time as the back had fallen off and just gathered dust where it fell, we put our suitcase on top of the wardrobe and when we got it down it was absolutley filthy and covered in dust
TV didnt work properly, bed was uncomfortable, too hot in the room, and too much noise. Breakfast consisted of cold toast and cereal. Nothing else on offer. No parking, unless you want to pay to park on the main road.
Dirty, shabby, uncomfortable, damp in bedrooms on level 5 lifts not working narrow staircase especially with a baby and pram. Breakfast continental okay. Demanding cash instead if card. Leaving keys with reception toilet facilities inadequate.
Nothing. Absolutely nothing. It was the worst place I've EVER been to.
Everything. From the moment we got there we were greeted by curt, rude host. Then we went to our room. For starters there was hair in the "washed" sheets of the 5 beds that were crammed end to end in a shoe box sized space. Two of us saw a rat. There was 2 towels for 5 people. We decided, especially with a baby, that we would rather try to find another place to stay, but they refused to give us a refund. There was no crib for our baby (which we had requested in our booking). Then when we started to list off some of the problems with our room, suddenly there was a crib available. They did try to appease us by giving us a different room, which was not much better. We got to hear yelling and cheering all night long. And to top it off, when I went to use the ladies room there was urine all over the seat, and floor. The entire hotel was filthy. There was dust covering everything. The mattresses were ancient and used, and had dust mites. Nothing would ever make me stay there again.
Location was good.
Bed, shower and room were poor. Breakfast was very poor.
Very close to hyde park. receptionist paid parking for us so we could stay out.
Beds very old and soft 8 month old baby was allocated to bunk as it had rails. not clean
location was ok, guy on reception was friendly and polite. ample space in reception area for watching the football on to.
tv in room didn't work, when I asked for another tv the receptionist gave me a different room key and told me to change it myself...? tv remotes didn't work.
The position of the hotel
Everything else The worse aspect is the reception staff: rude, unprepared. We asked them to book a taxi and one of them come with his car instead of the real taxi. 30 min of delay to pick up with the fake taxi. no receipt for the hotel and the fake taxi. The rooom very small: 3 people 3 m^2. bathroom very noising. In addition to this the staff forgot towels.
Bedroom was dirty Beds were broken Curtains were not hung well and let light it Carpet was burnt with holes in Cupboards were damaged Windows let draft in Walls were thin and hotel was noisy Looked NOTHING like photos
Pritty much everything else apart from staff
Location for tube r
I was attending a conference and decided to stay up in London. My friend and I wanted to stay reasonably close to Central london so the price was brilliant! We just wanted somewhere to lay out head for the night. The room is beyond basic! There isn't any decor and the room was very shabby. The wardrobe had no door. There was a tv fitting on the wall but no TV. The toilet always looked like it was going to overflow when flushed and the shower water pressure? No pressure! I didn't like that the staff smoked outside as you came in. It wasn't the nicest welcome after a long day. For £50 you get very little so one night was more than enough!!!! The location for the tube is very handy though!!!
From when we arrived the hotel looked nice, clean and welcoming. The reception lad was kind & helpful. The hotel was in a beautiful place and easy to reach all the areas we wanted to visit. Not to far from underground, local buses and hackney taxi was even cheap from victoria bus station. The hotel was clean and quiet outside
The first room we was giving was not as described on the website, it also had a smell of curry & indian take away. There was no hot water in the shower.. breakfast was basic, crossiant, cornflakes and tea/coffee/juice .. The staff seemed to not care in the breakfast and sounded like they were having a party in the kitchen, laughing loud, shouting, and playing music which first thiing in the morning i dont really want to hear! Apart from that the hotel was good, value for money
Location was good
Staff were rude, wifi didn't work in the room, room was dirty and uncomfortable, breakfast was a joke. Should have stayed in a budget hotel for 80 quid less. Service would have been exactly the same
Nothing at all
Receptionist is so so rude,young east european boy with no manners,I have never seen that in my entire life!!!! Dirty room full of dust Dirty bathroom Bedsheets were stained TV not working but the cherry on the cake was that we did not have hot water !!! Boiler apparently broken !!! He told us to wait until worker were going to come !!We then asked to move to a different room where hot water was working they said that we could just go to a different room to have shower with hot water which was in the basement and we were on second floor. A total mess. I dont recommend it at all!!!!!
i did not like,how dirty everything was.The curtains were not in place,you could have put some shampoo into the wc.and more of a english breakfast because we would like to see how you live.
Stayed in the hotel for one night. Where do I start. It is easyer to say what was right: clean sheets, clean shower curtain, helpfull staff.... That is it.... What was wrong: Riped and stained duvets Sticky carpets Dirty walls dust dust dust everywhere Falling light fixtures tv not working
What was wrong: value for money for £140 Riped and stained duvets (sticky) Sticky carpets Dirty walls dust dust dust everywhere Falling light fixtures tv not working not working chip and pin Spider webs
The manager is so rude.
No card payments. Very bad mattresses. Room filthy. Paid £120 for 5 people. Breakfast : squashed croisants, bread rolls and jam, plus tea or coffee nothing else!!!
Short walk to Queensway tube.
Everything. This hotel (and they have a nerve calling themselves this) was filthy; you couldn't even touch the woodwork without sticking to it. There was no hot water at all, we could have had a more effective shower under a garden tap. Breakfast comprised a choice of cornflakes, orange juice, tea and a bread roll (really nothing else at all on offer). This place looked as though it hadn't been freshened up (or cleaned) in decades. The staff were rude. They demanded cash when I tried to pay by card, stating they didn't know how to use the card machine and when I refused to go out to find a cash point at 11pm at night, they miraculously knew how to work it after all. There is nothing I could recommend about this hotel and would strongly advise anyone to avoid it at all costs. I am not a serial complainer but have quite honestly not stayed in anything as bad as this in my life, and I have stayed in many, many hotels around the world. Third world countries do better than this.
The heater didn't work The beds were broken in some areas All the beds made noise Staff poor in attention
Everything, holes in mattress, TV didn't work, hairdryer(one in hotel) smelled of burning.. Some wall sockets didn't work, no soap in bathroom, one pillow per person, despite asking for more, overall just VERY rundown hotel, needs painting and beds and furniture very old and falling apart... Only way to fix this hotel would be to knock it down and rebuild it!!!!
Tv in room not working complained for several days.No use. Wife suffers fromAshma no fan and only one flat Pillow had to wait 3 days complaining to get another one. Breakfast very poor.
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