Best Western Ardsley House Hotel  

Quiet, professional and dog-friendly

The hotel did not have our booking. when we arrived they told us that no rooms had been booked. I booked for 4 colleagues. On departure the hotel tried to charge £100 per room not the agreed booking price.

Room 40 Bed nearest window: mattress old and so soggy, it was like a crevasse. Sleepless night. Reported matter to the Reception, advised her to instruct housekeeper to change mattress and suggested a waste bin should be placed in the bathroom. I received an apology, but have to say I, I was hoping for slightly more!!!

You can at least expect a shower works on the room, well after 20 minutes, you were almost entire wet...

Convenience

the staff where very good at dealing with a problem at the desk early in the morning and managment soon got back to us

Very comfy beds were a pleasant surprise, together with the use of the leisure facilities. Good value for money compared to the likes of Premier Inns etc.

Service in the restaurant was very poor - you got the feeling they were trying to round up the cattle before cooking the steak! Very pretentious maitre'de, but other staff were very friendly. Rather dated nature of furnishings and fixtures reflected in the price, and bathroom sink had more cracks than a patio of crazy paving. Pity that breakfast was not included, but at £11 extra we decided to give it a miss

The length of the swimming pool

2 weddings going on, which rather swamped the hotel (but there is a good value restaurant across the road). One of the stair wells was 'musty'. £10 for breakfast is expensive. Tea tray not prepared properly for second day (tea-pot unemptied, serviette not renewed)

The room was great for three of us plenty of room and the balcony was nice

The bathroom needs updating and a lift putting in

Nice comfortable hotel

breakfast portions were a bit economical. And no black pudding - in Yorkshire!

Price

In desperate need of an upgrade, breakfast not as generous as it used to be, first room offered dingy and noisy, second room very warm and over the bar where the wedding reception was being held.

Very friendly staff, we stayed just one night but you could use all the facilities as if you were staying for a week. Food was excelent even did a request for my husband that was not on the menu.

Just one complaint the room was too hot as the heating was on. So we slept on top of the bed!!

The hotel is tired but the rate was excellent and the room was comfortable. The staff are good and the breakfast was one of the best I have had anywhere and I stay in a lot of hotels around the UK.Not a buffet, freshly cooked to order, a rarity these days ! Free wifi for 90 mins, it has a pool etc but I had no time for this. For a business hotel this was good,functional and comfortable.