Urban House & Urban Retreat Spa  

The staff were very welcoming and was given the key to the main door so could return any time we fancied. Also as we stayed on a bank holiday we didnt need to check out until 12 which was useful as we have been out partying the night before. The location of the hotel was very central, very close to the peir and pubs and clubs.

As we stayed on a bank holiday I think we paid more than the room was actually worth. A couple of things in the room were broken such as the main light shade which was disappointing and reflected badly on the hotel.

the hotel is very close to the palace pier and the sea front

The hotel just didn't live up the the photographs on its web site. the room was not as well matched, paint and style wise. the room had small faults, light bulb broken, small towels, peeling wallpaper, shower door that did not close easily. seriously cracked sink. Breakfast was disappointing, although i was aware that the breakfast would be continental, it was still a disappointment. all these issues would not encourage me to book this hotel again. Had I paid the full price and not have got this hotel at a special price, i would have been really disappointed. friends spent the same break in Brighton in a travel lodge and their reports of their accommodation was both cheaper and more in line with what they had expected.

The location was the only decent thing about this dump.

This hotel looks absolutely nothing like the website. It was dingy, dated, dirty and without doubt the most uncomfortabel bed I've ever slept in. I could feel the springs digging into my ribs. Barely got much sleep. Everything just felt like it was diminishing. The breakfast consisted of stale crossaints and toast. To top it off our breakfast was accompanied by aanother guest rowing with the very obnoxious guy on reception. Do not stay here!

Slow service and a long narrow walk up the top floor,spa prices over priced for staying guests at £75 pound a night

The hotel was idealy situated close to the pier and local shops, restaurants and Brighton's famous 'lanes'. It was clean and the staff were friendly and efficient.

The single room was tiny. There was no insulation in the window and as a result the cold wind was coming into the room! When I tried to complain to the reception there was nobody there. I tried phoning. No reply. The hotel manager didn't get back to me even after I had emailed him/her to complain. Horrible experience, I certainly do not recommend this hotel to anyone. Oh, btw the photos on the hotel website are tricky too.

The staff was really nice

The location was good .

I have never stayed anywhere that looked so different on the website to how it looked in reality . I have also never seen such an eclectic mix of broken and dated furniture and fixtures in a room . a dirty brown cushion , a broken dressing table , the light fixture was hanging off the wall ! , the lights had bulbs missing , the window ledge was rotten and dirty . My friend had to be moved to a different room because her shower didn't work properly . The walls in the hall were tired and needed redecorating , the carpet looked so old that it would never look clean again . My room was freezing cold and my window didn't open ( however these 2 problems were fixed upon request ) . The poorest breakfast I have ever seen . If you are expecting a Spa hotel what you will get is a very dated b&b without the cooked breakfast ! I have backpacked in more style .

The room was decent.

The bed was very uncomfortable with springs out. The walls room are poorly insulated, the music & loving neighbors have kept us awake all night. The breakfast is poor, coffee included. Do not offer alternatives for those who suffer from allergy to gluten and dairy products. My request to have at least soy milk in the days to follow was declined with the excuse that has to be specially requestsed in advance. (It is surprising there is not a single alternative in the closet!) The spa is very expensive for the low level offered.

The location is fantastic.

The bathroom was far too small and the water pressure in the shower was terrible. Plus only one radiator to heat the whole room plus the shower room.

Staff were friendly, nicely furnished rooms.

The room was very cold.

The location was great, staff were very friendly, the room was gorgeous and the view of the sea and peir was outstanding.

The four poster bed was very sqeeky..!!

Very friendly welcoming staff, very clean room, large continental breakfast, being able to park outside at a reasonable price and a good location for the North Lanes area of Brighton