Urban House & Urban Retreat Spa  

Hello, This hotel was actually a glorified bed and breakfast. Incredibly worn and old building, hall and facilities. Luxury is not a word I would use to describe that place. Bad value for money, and not luxurious at all.

It was shabby and worn, with an old fashioned bathroom, terrible hall and stairs, Dirty and worn. For £120 per night I expect a clean and fresh hotel, not a worn out old bed and breakfast. For that money I would have been better off staying at one of the large corporate hotels which is not what I usually do. Certainly did not earn the description 'urban retreat' or boutique hotel Very disappointed.

Friendly staff Clean Comfortable beds and plenty of hot water Good breakfast Great location - central but quiet

Bedroom needed updating No hotel car park but a common problem in Brighton I guess

Area

Sauna and spar was not aviable ti midmornig so when I got up and went to use it it was not ready

We stayed in the small double room, it was very characteristic and although it did have a few wonky doors and sloping tables it made us feel very at home. the room was perfect for somewhere to hold up after clubbing, was very cosy and comfortable. only thing to fault it on was that the shower didn't seem to be very powerful and work, but that was perhaps becuase we were at the very top of teh building. would definitly use this place again, at £55 a night it was very good value for money!!

Staff made me hot toast.

Room no. 13 - wear and tear all over. The looks of the hotel clearly reflects that better days were long time ago. Waking up at night by the squaking of the bed, noisy waterworks, not a single floor level. dirty shower with (dirt?) staines on the tiles. The bitterness of poor quality remains long after the sweetness of a low price is forgotton.

The location is excellent for both seafront and shops. We had a 10 minute walk to the bars and restaurants in the lanes. Our room was very comfortable overlooking the gardens in New Steine with a view of the sea and pier. We would definitely book this hotel again.

We were very lucky to get a parking bay right outside the hotel but I can see that parking could be a problem.

Excellent Customer Service! We booked last minute as we were thrown out of the first hotel we stayed in as we had a minor argument. As couples do.. Upon entry we were greeted by a nice gent, check in was quick and easy, Bed was comfy, we were given a free drink as we had a complaint about the room, unexpected. The problems we had were sorted very quickly with no fuss at all. Contemporary Bar, Spa looked nice, although we didnt use it. We would definelty stay again as good customer service rules in our book. We may choose a different room though.

Not alot of parking and I wasnt happy leaving my car there as the roads arent very wide. I pride my car, so parked it in Regency Square, the hotel have advertised that the sea view rooms overlook Regency Square, they dont. Its nowhere near. Lol. The stairs inside the hotel, lots of them, very tiring carrying a suitcase up the stairs, especially as they slant. The door to our room had a huge gap between the floor and door, you could fit your hand in, we covered this with a towel and were worried about who could hear our conversations. Room slanted badly! Bed was uneven, although very comfy! The bedding had holes in it, we were dissapointed to find the quilt was not duck and down feather as advertised. One reason we booked the room, the shower piddled water out, we had a few complaints about the room but these were sorted out very quickly.

Very friendly staff, great location to shopping centre. Nice contenental breakfast.

Everything was great apart from the shower which didn't really work.

The location is excellent and included a sea view.

The place is very tired. Some money was obviously spent on it I'd guess 5-8 years ago but nothing since. The corridors are awfully tatty with bare plaster walls and threadbare ill fitted carpet, some doors had an inch gap one side and were level on the other. The room was run down, the chairs were threadbare, the sash windows were cracked, draughty and rattled with the wind. Only one of the radiators worked. The cabling looked like it had been arranged by the worst DIY-er ever. The charge was £120 for a Saturday stay which actually compared favourably to how much everybody else was overcharging but still seemed expensive for the tatty place we got.

Nice staff, clean, close to all attractions, great value for money

breakfast could be served til a little later

The ambience. Good breakfast. Nice Elemis toiletries. Friendly, helpful staff.