Arnos Manor Hotel  

The staff - in particular Peter on reception and Trudy the restaurant manager. The rooms were clean and the beds comfortable.

The place oiuld do with a lot of TLC - the furnishings are quite shabby.

Comfortable room bath etc

No alternative food arrangements when the electric went down yet a booking of 60-70 got there food?

one member of staff on reception, name not known, really went out of his way to help us..

staff polite & helpful

Central location. Breakfast.

Room a bit dated.

The staff were excellent, very friendly and helpful.

The rooms could do with a lick of paint but nothing too bad.

the building was very nice and the staff were very good and the room was clean and tidy . the food was really nice

the road noise was never ending . could do with new windows and air con as the the room was red hot at nite and could not leave window open cos of road noise. the bed was really uncomfortable with old blankets that were itchy. could do with new beds and modern bedding

The staff were excellent and they helped in the checkin process very clearly. The restaurant and food facilities were good and in tudor styled flooring.

There was a party going on during our stay and they were very noisy. The noice were peak during 3 am in the morning and it was really frustrating.

I liked the fact that it was close to where most of my visit was to be.

I didn't like the traffic noise ( could benefit from double glazing)

i liked it because it was not noisy and the staff were helpfull

there was nothing i did not like

No tea or coffee facility's in the room. First time I've ever had that.

Friendly on arrival, very accomadating, which made our brief stay enjoyable. On this occasion we traveld to watch Deal or no Deal

the service from staff and very friendly

the bed was to soft..was like sleeping in a water bed

the friendly manner of the staff and the quality of the room .

The prices in the bar were a bit of an eyeopener but this I suppose is out of your hands.

Nothing

When we arrived there was staff booking in 2 and bar staff 1 even that she just lent on the bar all the. Time and in the evening the desk person had to run between the 2 so you had to keep, looking out when to get a drink and when we. Went for food the lady. Was dealing with. 16 people and she could not cope ,she forgot our wine and then for. Got to put the pineapple on one meal .the toilets in the hall had a damp smell

Comfortable, clean rooms. Close to City centre with good public transport.

No BBC channels on TV for the whole 4 days of our stay. The stale air because the ventilator had been turned off in the bathroom. Poor room service (Two sets of towels taken when not requested and only replaced with one). Very limited supply of teas, coffees and milk in the hospitality tray. Old fashioned sheets and blanket o.k. except that the bed spread was very heavy.

Parking in City is expensive and difficult so we chose to stay outside the city, yet close, and used public transport (easy). Staff very helpful and friendly.

Rooms old fashioned and looked tired (both like me) but were perfectly adequate since we only slept there.

Spacious rooms. Free car parking. Free internet access.

No lifts. Two much corridor make moving luggages to room hard task. Breakfast not included.

Whole hotel needs deep clean. Carpet and bathroom were awful

Value for money

On arrival night there was a wedding party, and they placed me and my family above this party room until we arrived, then was changed, also I could not add meal options when booking, but could add meal options once arrived a scam to increase the meal prices

The staff were very professional and friendly. I have re booked for another stay in a couple of months.

great bedroon. great bathroom. warm and clean

Lovely historic building that has been adapted for use as a hotel very sympathetically

Very friendly and helpfull staff. Good breakfast

The entrance, reception and corridors look dirty. Our shower did not function. But staff handled our complain very well; we were moved to another room.

The staff were very helpful, good car park and central location