Arora Hotel Heathrow  

Un hotel de tranzit pentru Heathrow.

Personalul neinformat cu legaturile spre aeroport.

The front desk staff was very pleasant, especially since we got there close to 11:30 pm and it was just for a lay-over. The room was clean, spacious and the bed was extremely comfortable. Check-out was easy and the staff let us know that we could take the city bus to the airport and it was free. They didn't have to do that but it saved us a lot of money.

We flew into heathrow airport at 9pm so by the time we got to the Arora Hotel it was 11pm and it was very easy to get the free bus to the hotel even with all our luggage... The hotel was clean and the kitchen was open for some foods even at 11pm. We would definetly stay here again.

The warm welcome at reception

Very convenient location to Heathrow, and accessible by a free bus. Made for a great evening layover.

I did not like that you had to pay separately for internet. These days, Wifi is provided free of charge in most hotels, which is crucial for business.

Room was lovely clean and bright, on par with a good quality 4 star hotel, tea and coffee making facilities in the room along with iron and trouser press, hairdryer also provided, small fridge in the room, room service available, even a small type kiosk shop was in the lobby selling magazines etc. Staff were extremely friendly, helpful and professional. The hotel was within easy access of heathrow with free bus to and from the airport to the hotel. The bus stop (free bus) to go to the airport was just outside the hotel, it was easy to drag luggage to the bus stop and no stairs etc.

Food and drinks in the restaurant were pricey

Closeness to Heathrow Airport

Good Restaurant, Clean room, courteous staff, good parking, good location for airport

Difficult to get to reception from parking lot with heavy luggage. Need a ramp not stairs. Also need better signage at entrance ie to parking to reception

Nice rooms with excellent sound proofing. Good temprature control system.

Surprised with the fact the car park was separate to hotel and had to walk up some stairs with heavy cases. No lift and all outside so lucky not raining. So tip is to drop baggage off before parking car.

That it was close to the airport.

Transportation to and from airport poor. Directions for bus service sent to booking.com were totally inadequate. Wound up taking a shuttle bus that cost 5 pounds. Staff seemed unconcerned about my concerns. Room was barely adequate. Would not recommend this property to any of my friends, family, or professional colleagues.

Well I liked that we had a late check out at 2pm which was very good

Well when we check in I got to information about your hotel . Where is the bar where is the gym even where my room was I had to ask that .. So this was not nice at all also why did I give 30pounds deposit when the hotel had my card detail. I told the hotel that I didn need to charge any thing to my room but still wanted 30 pounds.. Train your staff at reception a bit more how to deal with customers as they are the front line of the hotel .

The 1st hotel in Eastbourne for my 2 years traveling on business to it which I can & will be recommending to my clients and colleges, friends. No poor looking room, no cracking walls, no 'hard-used' furniture, there is working shower, nice breakfast, cozy bed, clean, heating regulation in May!! (What was a very important thing for me after coming from Dubai), and absolutely fantastic and friendly eddie- Manager of the hotel. My company will now be booking the hotel for myself and our important clients.

By some reason had the problem with internet work, I had been struggling to get it for some 4 hours. Eddie was very much of help, but just it did not work- I got the alert of mistake due to 'ip address conflict: another computer has the same ip address which you use'. Internet started to work at about 10pm only.

convenient,clean and staff very helpful. I would stay again if opportunity arises