Arundel House Hotel  

The Arundel has an excellent location with ample free parking (Essential and unusual in central Cambridge) The hotel was spacious and attractively decorated throughout. I stayed in three rooms which were all reasonably spacious and attractive. The restaurant, bar and conservatory were all spacious and attractive leisure areas with good if expensive food. All staff were friendly, efficient and accommodating. Was given another room on 2nd day immediately on complaining of early morning noises in room. A double at rear of building, again spacious and attractive. Stayed a third night and was given a double room at reduced rate.

My first room (single) was on the 4th floor, up winding staircases and no lift. I was offered assistance which I refused but would have accepted if I had known the distance involved. I think it should have been given automatically. The room was spacious and attractive. However, I was woken at 6:45 with loud noises from what appeared to be the water system in roof spaces. These continued for over an hour. Was given another room on 2nd day immediately on complaining of these noises in room. Apparently, some staff knew of this problem. I had to ensure that I was given a room at rear as I had discovered that all rooms on levels 1-3 had no double glazing and the hotel is on a very busy ring road so the noise levels in front rooms must be very high. (See other complaints) a cooked breakfast is extra which I think is unacceptable, given the room rates, and the 'continental' breakfast is meagre compared to hotels on mainland Europe. (See other complaints) The extra charge for vegetables is a pernicious British habit which should be discouraged. The bar, restaurant and conservatory had continuous and inane piped music which ruined the ambiance of these areas, especially the conservatory and restaurant. I don't know anyone who likes old pop music at breakfast time. In an hotel of this standard, which is not catering to teenagers, the conservatory and restaurant areas should have been noise free. The descriptions of 'overlooking the river Cam' and 'opposite Jesus Green' are both a little disingenuous. The river is on the other side of the main road with trees along the bank and Jesus Green is beyond that, so neither is 'overlooked' in the true meaning of the word. The picture on the website suggests that the hotel has a sweeping panorama to the Cam on its own grounds, which was the reason for my choice of this hotel.

I was upgraded to a twin room at the staff's suggestion. This was done in case I fond the single room rather noisy. I thought this was a spontaneous gesture of goodwill.

Very large comfortable room. Plenty of parking. Excellant location. 5 or 6 mins walk to historic centre.

Basic breakfast

Very nice, very british hotel with friendly staff that is always available. Especially the cosy public areas (lounge/bar, restaurant etc.) make the stay very pleasant.

Comfortable hotel that we stay at on a fairly regular basis. Very convenient for visiting relatives who live locally and excellent for shopping/walking/dining out. The hotel staff are always friendly and make you feel very welcome. The restaurant/conservatory is comfortable with a lovely atmosphere and an extensive menu choice, always good quality food.

warm friendly atmosphere excellent staff conservatory food and drink cosy bedrooms

Staff were very friendly and helpful. We had a midday lunch in the conservatory that was lovely, in a very relaxed atmosphere and pleasant surroundings.

I love the location,accommodation and facilities. The restaurant staff were friendly and helpful during breakfast. At £95 per room, it was good value for money. I was pleasantly surprised by how clean all the facilities were.

I asked for at least 1 ground floor room, didnt get it. Also not sure why we were all accommodated in the coach house, when the hotel was not full? The reception staff was not as friendly as they could be. I greeted them with a big, cheerful hello, but didnt get a warm welcome response from either receptionists at check in or checkout - no smiles :( I ordered hot chocolate and a cake in the conversatory around 1250hrs 29/01 and got the hot choc at 1320hrs n no cake.

Very friendly helpful staff in bar, restaurant, reception and cleaners. Comfortable room with space to relax and work.

Pillows were uncomfortable foam/fibre filled.

Friendly and welcoming atmosphere. Nothing was too much trouble. I was treated as an individual, and felt looked after.

Room and staircase looked a bit tired/battered in decor. Bed was very narrow and blanket stained. Heating was overwhelming, so had to open the window - in January!

It's well situated within easy walking distance of main sights of Cambridge, comfortable, good continental breakfast.

I was a little disappointed on this my third visit to find the staff not quite so friendly.

Comfortable large bedrooms. En-suite with proper bath. Excellent parking. good location for river and short walk to colleges. Quiet.

Could sensibly turn down the heat a little! - both to save money and make the bedrooms even more comfortable.