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Newest reviews for Ashford International Hotel - QHotels

  • Robert
      United Kingdom
    26 August 2014

    quiet location

    7.9

  • Nicola
      United Kingdom
    25 August 2014

    Great location. Friendly, helpful staff. Clean and spacious rooms. Good breakfast.

    Breakfast was a bit manic, because there were 2 coach parties of people. This made it very crowded, when using the self service breakfast buffet, and waiting for tea & coffee to be served.

    10

  • David
      United Kingdom
    22 August 2014

    The room was lovely and clean with everything in it you could want. Bed was lovely and comfortable and very quiet. Breakfast was very good with plenty of choice. Staff were very helpful and friendly.

    There was nothing negative about our stay

    10

  • Kevin
      United Kingdom
    22 August 2014

    location to our venue was good. Staff were nice Room was good Room price was good for a weekend stay

    Restaurant was a bit worn looking. Seats dirty. Food average Lack of atmosphere

    6.7

  • Anonymous
      Guernsey
    21 August 2014

    Nice, well equipped hotel.

    No table available in the restaurant as full.

    7.5

  • Nigel
      Jersey
    19 August 2014

    I found our three day stay a positive experience, we travelled by boat from Jersey ,for my daughters engagement, so was tired after drive,on arrival and the greeting from Hayley was perfect, the cleanliness of the room was exceptional, couldn't of been better and dinner was of a good standard ,as was the Chateau wine,

    Not staying longer

    7.9

  • Matt
      United Kingdom
    19 August 2014

    breakfast was very nice, good choices

    the price

    8.3

  • Orit
      Israel
    18 August 2014

    I liked the pool and the jacuzzi.

    The sofa bed for the children was a little bit not comfortable.

    8.3

  • Stephanie
      United Kingdom
    12 August 2014

    Room Bar Breakfast Staff

    Lighting in room Towels on the thin side

    9.2

  • Andrew
      United Kingdom
    9 August 2014

    Good staff - very helpful and attentive. Easy location to get to - on outskirts of town. Good breakfast choice (not necessarily the best quality, however). One staff member (Hannah) was especially good. She arranged for us to have our breakfast in the foyer area so we could have our dog with us (he would have barked the place down if left in the room). That sort of thing makes all the difference. Well done!

    Rowdy bar on arrival was off-putting (didn't really impact us in reality). Room décor a bit weird/ dated. Very large feeling hotel with very large public areas so felt a bit....soulless? Décor generally a bit suspect.

    7.9

  • Yaugen
      Netherlands
    9 August 2014

    Good hotel to spend one-two nights, almost all features and services are consistent to four star hotel

    Location far from city, Wi-Fi slow, minibar is not available

    7.9

  • Derek
      United Kingdom
    8 August 2014

    Convenient and comfortable. Price good for room provided.

    Food was just OK.

    7.9

  • Huankai
      United Kingdom
    7 August 2014

    I have to complain the service I received on 5th Aug 2014 when I stay in ashford international hotel. We stayed in room 303 that night.my husband and I got bite by bed bugs all over our body! I'm 39 weeks pregnant and had my baby the next day. I can't believe we paid £110 to get all the bites! The worst things is the bites cause allergic to me and I can't hold my baby because I worry that she will got affected by the cream to stop allergy. Such a bad experience! How can they call themselves 4 stars!

    Such bad cleaning! Bed bugs alert!

    3.3

  • Paul
      United Kingdom
    5 August 2014

    Lovely decor. Excellent facilities. Good breakfast with vegetarian sausages available

    I hardly slept. I noticed there was a party with noisy people in the bar when we arrived at the hotel approximately 1am in the morning. I believe they must all have been placed in bedrooms on the same floor as us. When they went to bed they were extremely inconsiderate. They were raising their voices, banging doors, knocking on doors and being very loud in all ways. I felt angry that we were put on the same floor as the party people.

    7.9

  • Candia
      United Kingdom
    3 August 2014

    Not much. That I was only there for 6 hours.

    Quality of mattress, duvet and pillow was truly terrible. Room access is difficult if you are as far away from the lifts as is possible and struggling with luggage through multiple fire doors. Whole place very impersonal.

    4.6

  • Martin
      United Kingdom
    2 August 2014

    Very friendly staff

    No room safe, and no spare blanket in room.

    7.9

  • John
      United Kingdom
    29 July 2014

    every thing especially breakfast knockout. the only thing was we went to get a snack about 12 mid day at quenches I think it's called £6.95 & £5.95 for a sandwich and a coffee X 3 = £38.70 I don't think so we left and bought a snack from a local shop £10.32 including 3 packets of chrisps.

    sorry. read above.

    9.6

  • Phil
      United Kingdom
    28 July 2014

    Good size room and everything I needed included, iron and board, press, kettle, dryer. Good leisure facilities, Pool, hot tub and steam room. Excellent Restaurant

    Air con went off in the middle of night on timer! Bad at hottest part of summer but irrelevant most of year!

    10

  • Louise
      United Kingdom
    28 July 2014

    The welcome and departure at the front desk was great. The room was quiet and comfortable.

    The service in the restaurant was slow and we were caught between zones by the staff so we're left waiting for drinks, food, clearing away and eventually got up to leave to get attention.

    6.3

  • Joanne
      France
    27 July 2014

    Problem with man snoring in room next door!

    6.3

  • Lisa
      United Kingdom
    22 July 2014

    Hotel looks nice decor wise

    Air con stopped working . Room was 30 degrees and therefore I didn't sleep as you can imagine how unbearable it was as I'm 7 months pregnant

    4.6

  • Paul
      United Kingdom
    22 July 2014

    Comfortable beds

    Would have been nice to have been given a bit more information about hotel facilities upon check in.

    8.8

  • Clive
      United Kingdom
    20 July 2014

    The room was comfortable (but drab!)

    The receptionist (trainee) had poor customer service skills (poor greeting and no eye contact). He advised us that a pre-packed breakfast could be delivered to our room as the breakfast area was not due to be opened until after we were due to leave and asked what time. But it didn't arrive next morning and when we called reception she told us that it was waiting for us there! Both the bar counter tops and the tables outside in the main lounge are had used glasses and cans on them and the surfaces had not been wiped clean and were tacky from spilled drink. We asked for peanuts to accompany our drink and we're told there were none in neither bar and were told we could have a bag of crisps - there was just one on a display stand in the bar that was made to hold a large stock of them! This was in complete contrast to our previous stays when the staff had been bright and interested and the place was spotless. What a shame. We will not be returning.

    5

  • Geoffrey
      Australia
    20 July 2014

    Restaurant floor was dirty, furnishings grubby......just OFF!!

    5.8

  • Chris
      United Kingdom
    15 July 2014

    the hotel staff are good and helpful, a clean room and excellent food, masses of car parking spaces swimming pool was just right

    8.8

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