Aston Hall Hotel  

Good location, very clean and the hotel staff gave the good old fashioned customer service, which is hard to find these days. Nothing was too much trouble. The breakfast was spot on. We would recommend this to friends and family and will be booking again. Well done and thank you.

I think perhaps a disability lift by the reception would be helpful for elderly or disabled people so they can reach level 1 with ease. Just a small singular glass lift, nothing too big and quite discreet so as not to spoil the natural features of the venue.

I was charged by booking.com and by the hotel (so twice). Still working on getting a refund from one or the other.

Location is just off the m1, the "Superior Room" we had was spacious and very comfortable.Staff were very helpful and courteous.

No one at the hotel could sort out the tv problem, so no tv. Some of the dishes at breakfast were "not checked" as one of the staff suggested.ie there was some residue from previous users.

Staff where courteous and polite, room clean,

Staff did not complete requests although always polite. Breakfast on Sunday Morning, rushed and basic but on the Saturday morning excellent and varied. Wardrobes in standard room very poor, useless if you wanted to stay more than 1 night. Staff agreed,

Staff very courteous if mostly young. Food good quality for the money

Noisy room as near kitchen extraction system. Older room and good in part, shabby in part. Dirty and torn shower seal. Generally clean however

Rooms were excellant value, will stay there again

Very little dialog with reception staff on checkout, wasn't asked if I enjoyed my stay, everything ok etc.

I have stayed at Aston Hall on 4 occasions. The first time the hotel was brilliant in every way. The next few times it has gone downhill - mostly in the way staff deal with you. But, saying that, after they mixed up our reservation (made though booking.com) they did correct it and offer a discount. The manager was lovely. The better rooms are mostly good, some are fantastic! The luxury room that were given for our other room was really nice and had lovely countryside views. A few of the staff are lovely. They did us a lovely sandwich tray for later at night. The hotel decor is great. Just wish they could get back that consistent friendly and helpful Yorkshire hospitality that we saw on our first visit. Decent breakfast buffet and good choices for cooked breakfasts. Very comfortable beds - except horrible extra z beds...

They messed up our reservation. They are very restrictive about when you can eat. They told my husband that they don't serve breakfast before 9 am on weekends... Then they told me that they don't serve pancakes after 9 am on weekends... Hmmm. But they did allow pancakes on Saturdays and also after 9 am. They seem to make up the rules as they go. The breakfast staff do not smile - except for a young man who did. Our room had a leaking shower and some mould. I told them about it but they didn't seem to care. Our deluxe room was really nice on one night and then a few days later when we returned, it was a small, cramped room. But, they probably wanted to give us the poorer room as they needed the nicer rooms to be on show for the prospective weddings they were showing around that weekend. Croissants were never fresh.

Executive rooms were well appointed, lovely granite bathrooms, nice large rooms.

No teabags on the coffee.tea tray, no bathrobes. Room was non-smoking but smelt of cigarettes.

New Years Eve Gala Night,excellent food and a very good night all together my wife and I enjoyed it immensley. The staff worked hard all night and full credit to them.We will certainly return again in the future.

Attebded family wedding the second at the hotel in two years. Excellent location and facilities great staff would recommend and have done to others.

The Aston Hall hotel is a big favourite of mine and stay there regularly. The deal we had was amazing, unfortunately only for one night, but will be back again soon!

The Rooms are well appointed & spacious.

The choice & cost of food in the restaurant is both limited & expensive. The house wine excessively expensive. It would greatly benefit all if the meals were simpler & more modest in cost.