Aston Hotel - Dumfries  

We asked for the light bulbs in the bathroom to be replaced and this wasn't done. There was also a lot of rubbish in the garden outside our window which wasn't pleasant as it it was a full length window.

Not a lot

The price of drink much to expensive not for the working man bar staff were very inexperienced although polite and at 79quid per room with no breakfast was over priced will not be back and I will not recomend to my family/friends

Staff

Tv picture crap no choice of digital channels hardly. I have stayed in ten different rooms and they are all rubbish tv pictures. If I did not go out with customers most nights and had to stay in my room I would book elsewhere.

When we arrived the staff were very apologetic when they had to advise us that the booking that we made through "Booking .com" as the hotel was full and that had advised "booking.com" of this fact but that the web site still processed the booking.We thank the Aston Hotel for finding a similarly priced room in another Hotel prior to our arrival.

Disappointed with the booking process although the replacement hotel was adequete.

Very friendly staff who were keen to provide an exceptinal level of service. Nice, well appointed rooms.

This is not about what we didn't like because we had a really enjoyable stay, it is more about a few things what they could have done that would have to made our stay even better. 1, Magnifying mirrors in the bathroom for the application of make-up and for shaving 2, Slices of ham and cheese at breakfast for those who prefer a continental style breakfast. 3, Room Service available after 21.30 at night even if it were a limited menu eg sandwiches.

Location, very close to town centre.

The beds were uncomfortable.

Freindly staff willing to help. Comfortable rooms. Good food and drink. Value for money.

There were hairs in the bathroom and shower which were not ours! More car parking required when big parties are also using the hotel. Air-con very slow to react and windows hardly opened.

As a wedding venue very good,as church ,reception fascilities,all within walking distance.

Breakfast room very bad,no table cloths,service bad,ran out of fruit took to long to replace,cooked food also ran out,gave up in the end!! as trying to get toast impossible! Certainly not good value for £99 B/B.

Excellent shower and good breakfast.

Wedding party staying at Hotel and although no more noisy than any other, the guests rooming around us returned to the hotel from across the way in dribs and drabs from about 2300 hours until 0245 hours after which we managed to get to sleep. Whilst this would not necessarily prevent us from returning we would be asking before booking if there was a wedding party staying there.

Modern feel, rooms were very clean, and comfortable.

Strong smell of chlorine when we entered. We were not told which door to enter if returning late, I ended up being locked out for 50 minutes, the only reason I managed to get back into the hotel was by phoning a customer services number which at that time of the morning/night was in America and they had to phone the hotel to let me in. For some reason I could not get through on a direct number. Also when I was greeted by the night Porter he was in no way apologetic he told me it was "not his problem"!!!!! When speaking with other guest I knew they had a similar experience with this Particular member of staff. Due to this experience I would not recommend this hotel.....

Our stay was pleasant enough everybody was helpful and polite we were only there one night for Hogmanay but all in all everything served it's purpose well!

Pretty standard hotel for price nice enough staff etc..but nothing exciting and drinks are not cheap!

Lovely comfortable bed, nice large room. Free wi fi in the rooms. Nice location, lovely food breakfast and evening meal in the restaurant. Free parking. On our second morning we arrived for breakfast and a pleasant waitress asked us to wait a minute which we did, (it was very quiet in the restaurant) and the manager in a suit noticed this and promptly went over to the waitress and immediately she came back to show us to our table! ~This input from this gentleman helped improve the service speed a lot. Not sure who he was but he obviously strives to improve things here. I noticed he is in the room halfway down the corridor and is middle aged.

It felt that the staff in the restaurant were always busy but yet did not seem to accomplish very much! They were nice and pleasant however too busy to concentrate. They continually seemed to return to the till to enter details not sure why. The orange juice available tasted like water, I discussed this with the waitress and she explained that they were waiting delivery so had to water down what they had yuk! I asked if i could have a bottle of orange juice from the bar and she told me i would have to pay. Also on the first morning tea and coffee was served from a flask not good enough for this standard of hotel and to add insult to injury you were given one cup and no more. On the second day we asked for teapots which they agreed to.

The room we had was very comfortable and the meal we had on New year's eve was excellent.

We stayed in the hotel the night before our wedding and for two nights after. The room we got the first night was huge and we had a garden view but The view on the second stay was the car park which was unfortunate.