Astors Hotel - 4* Guest Accommodation

Fuldt ud tilfreds

This reviewer provided a score but did not have any comments

Convenient location n quiet, neat n tidy. No lift need to move luggage 3 stairs up ourselves. Too few table for breakfast, need to wait for others to finish. Bathroom too small even for ladies.

The thing that we liked the most about our stay at the Astors Hotel, was the time of our departure.

We arrived quite late in the evening. The room was not ready, the extra bed that had been reserved was not available and the car park that we had reserved in advance did not exist. While we were waiting for things to be organised another guest came and told us to escape right now, not to stay, that the hotel was really the worst one ever. The member of staff on duty took us to look at another room that was available for our 15 year old daughter instead of the extra bed. The room was full of unmade beds (rather like a dormitory), it smelt really bad and was full of dirty and wet laundry. Totally unacceptable. We were then taken to our room, my husband had to help locate and carry an extra bed to the room for my daugher, the member of staff was dripping sweat all over the bed linens and towels. The room was not clean, the mattress was so soft it was like a sponge and we spent the entire night trying not to roll into the hole in the middle. When we went upstairs in the morning we had to climb over a pan of eggs that were being cooked on the floor. The staff were unable to tell us how to pay London congestion charges. It was all in all a very expensive 4*(!!!!!!!!!!!!!!!!!) hotel.

The location.

The breakfast room is too cramp.

Near the city centrum and Victoria Station,

Breakfast and dining-room was too small, we was waiting 15 minutes for free table.

Near to every intrsting point to visit in London

The last 2 nights I spent in this hotel were so noisy ! the reception did not interfere at any moment to ask the people who were the source of the noise to stop disturbing people when sleeping (2 nights with the same problem, the first night about 01:30 and the second night about 3:00 am> the noise and th knocking on my door for more than 30 mins each time).

Clean, comfortable and centrally located for convenience.

Breakfast area far too small, not enough space or room to seat all guests at once.

Rooms warm and comfortable. Very central

Breakfast area a bit small but it was fine for us.

This reviewer provided a score but did not have any comments

Really great location in central London! Not big rooms, but ok. Best value for money.

The rooms were nice and clean, the staff was helpful and we had great time here.