Astors Hotel - 4* Guest Accommodation

Disponibilidade dos empregados, localização, higiene.

Good location. Room though small was very well appointed and perfect for a short trip.

No lift for getting bags to room and narrow stairs

A quiet hotel in a quiet street. Rooms were attractively decorated and comfortable, albeit small.

Very small bedrooms and cramped breakfast area which doubles as reception. Steep stairs to the lower floor are quite a challenge with a suitcase - need to be young and fit to negotiate them.

The location was very good. The bed was very comfortable and the room was clean.

Some of the towels were old and did not smell fresh. There was only a shower, not a bath. The breakfast was very average. The staff were helpful but not particularly friendly.

the hotel itself is ok - but we were kinda unhappy with the basement room and no escalators at all.... although the pictures look fine the hotel never deserves those 4 stars.

Staff very helpful.

Breakfast choice could have been better

Very well appointed room with tea/coffee and newspapers provided.Good TV. Comfortable.

Location, excellent. Staff very helpful. Value for money.

No lift to top floor. Room and bathroom smaller than expected. Perfectly comfortable, clean and convenient, but hard to see where the 4 stars come from!

Convenient location n quiet, neat n tidy. No lift need to move luggage 3 stairs up ourselves. Too few table for breakfast, need to wait for others to finish. Bathroom too small even for ladies.

The thing that we liked the most about our stay at the Astors Hotel, was the time of our departure.

We arrived quite late in the evening. The room was not ready, the extra bed that had been reserved was not available and the car park that we had reserved in advance did not exist. While we were waiting for things to be organised another guest came and told us to escape right now, not to stay, that the hotel was really the worst one ever. The member of staff on duty took us to look at another room that was available for our 15 year old daughter instead of the extra bed. The room was full of unmade beds (rather like a dormitory), it smelt really bad and was full of dirty and wet laundry. Totally unacceptable. We were then taken to our room, my husband had to help locate and carry an extra bed to the room for my daugher, the member of staff was dripping sweat all over the bed linens and towels. The room was not clean, the mattress was so soft it was like a sponge and we spent the entire night trying not to roll into the hole in the middle. When we went upstairs in the morning we had to climb over a pan of eggs that were being cooked on the floor. The staff were unable to tell us how to pay London congestion charges. It was all in all a very expensive 4*(!!!!!!!!!!!!!!!!!) hotel.

The location.

The breakfast room is too cramp.

Near the city centrum and Victoria Station,

Breakfast and dining-room was too small, we was waiting 15 minutes for free table.