Athenaeum  

This hotel is definitely not a 5 stars hotel, maximum 3 stars. We had so many negative points, that it would not be possible to list all of them here. Just the major points: Our rooms did not have a reception/lounge area because they were not in the main building. We had to go out in the street and walk to reach the lounge. The rooms are extremely small and dark. The hotel states that the mini bar is complimentary but they didnt re-fill it every day and once we had to call room service 3 times before they came after 1,5 hours to re-fill. One door to the corridor was damaged. One cupboard in the bath was damaged. The ventilation system is so loud and noisy that we had to sleep with ear plugs during our entire stay. These are just part of all negative points. Although we booked with a special price (better that normal) this hotel is still extremely expensive for what it offers.

The location was great.

The 'Park view' room was tiny - did not come close to living up to the description. I have never felt so ripped off by a hotel.

We all loved the hotel. Travelling as a family with two small children can be difficult and the Athenaeum did a wonderful job of anticipating and providing just about everything that one would need for a stay in the city. From theater tickets to scooters and helmuts for the children, as well as a wii video game in the kid's room, the staff took care of all of our needs. We can't wait to return! The children's play room was also a spectacular hit with our little ones.

The unobtrusive staff, the speed of dealing with requests, the whiskey bar and the location within London

From the moment we were greeted at the front door to our departure, all of our expectations were realised. The Hotel is a 5 Star establishment and there is no denying that the Hotel deserves this rating. The staff were happy,very friendly, and helpful. Our room was spacious, comfortable, well appointed and an added touch was being upgraded and having the use of the mini bar free of use and restocked everyday. This was a nice touch. The proximity to a lot of London tourist destinations made the use of public transport foolish. We dined at the Hotel Restaurant on our last day.The food and service were excellent and we were disappointed that we hadn't dined here earlier. We loved our stay here and have no hesitation in recommending it to other Travellers. This will be our choice of stay on our next visit to London.

We liked the location, on hand to shopping and sights, although we had to catch a taxi to most places we wanted to visit.

It was very expensive for the type of hotel it is, I know it's in london, we have stayed in many hotels in london with better facilities and breakfast included that are cheaper. The staff could be friendlier, the customer service at check-in was without a smile, I think that was just our luck as I did notice that the other reception staff were very helpful and friendly. The girl in the whiskey bar looked like she could't be bothered, when asked for advice with a drink she was not very helpful. Paying these prices in the bar we expected excellent service.

Lovely staff, pleasant room with attention for detail, very nice afternoon tea, great location!

It was absolutly supurb in every way and the location ambiance and everything about it was luxuriuos

Loved the afternoon tea. Staff were excellent, helpful and friendly. Room was comfortable and location excellent.

Spa was disappointing, very basic- two hot tubs and a steam room only. No pool or sauna, no loungers to rest. Room was very well priced fir central London, we found a great offer but if I paid full price I would be disappointed it was quite basic, but free use of mini bar excluding alcohol was a good extra of the room.

Perfect location,staff couldn't be more helpful and courteous,no hesitation in recommending this hotel

All excellent

Athenaeum makes you feel like a vip Extra thought is put into everything they do I would certainly stay again

The kids concierge!!!