Athenaeum  

The location

The room was old fashioned and too small and did not meet our expectatios at all. The bathroom wasn't at all acceptable for the kind of hotel it was suposed to be. I really do not understand how is ir possible that the Athenaum has so good reputation in booking. It does nit deserve that reputation at all.

Great location, convenient, walk to some main attractions. some good restaurants nearby. Hotel interiors: updated hotel room, nice bathroom.

If you book the" run of the house" type, the room is very small with pretty bad view - nearby building is so close, all their windows face right at your room. If you need double beds, you will have to pull the king size bed apart, you will have about less than two feet of space between the two bed, no more. There are mirrors every where to make the space seems not so tight. All the pictures on the hotel website are very specious rooms, not this type. Desk chair has seen better days, it's quiet worn out and noisy. One of the hotel concierge points out Hard Rock Coffee next door to us when asked where to go for dinner the first day, knowing well that we are from United States. Why we want to dine at a restaurant from our country ? that puzzles me til' now.

My second stay. Was my birthday and our park view room was upgraded to one of the apartments - very, very nice indeed! A massive bed, free bar cabin with ice cream etc... When ice ordered it arrived within two minutes! Extremely comfy. Staff were there when you needed them - otherwise you were left to enjoy.

The only minor thing was the noise from another apartment - namely kids. No other sounds were heard at all. Also the bar cabin was not filled on our second day, but was done as soon as I mentioned that to the staff (within five minutes). Ordered midnight snack but lots of things on the menu were not available - however when I asked for any pizza with anything they could find on the top (we were starving!) they created the most delicious and spicy pizza for us - nice one :)

Excellent as always.

The unobtrusive staff, the speed of dealing with requests, the whiskey bar and the location within London

From the moment we were greeted at the front door to our departure, all of our expectations were realised. The Hotel is a 5 Star establishment and there is no denying that the Hotel deserves this rating. The staff were happy,very friendly, and helpful. Our room was spacious, comfortable, well appointed and an added touch was being upgraded and having the use of the mini bar free of use and restocked everyday. This was a nice touch. The proximity to a lot of London tourist destinations made the use of public transport foolish. We dined at the Hotel Restaurant on our last day.The food and service were excellent and we were disappointed that we hadn't dined here earlier. We loved our stay here and have no hesitation in recommending it to other Travellers. This will be our choice of stay on our next visit to London.

We liked the location, on hand to shopping and sights, although we had to catch a taxi to most places we wanted to visit.

It was very expensive for the type of hotel it is, I know it's in london, we have stayed in many hotels in london with better facilities and breakfast included that are cheaper. The staff could be friendlier, the customer service at check-in was without a smile, I think that was just our luck as I did notice that the other reception staff were very helpful and friendly. The girl in the whiskey bar looked like she could't be bothered, when asked for advice with a drink she was not very helpful. Paying these prices in the bar we expected excellent service.

It was absolutly supurb in every way and the location ambiance and everything about it was luxuriuos

Perfect location,staff couldn't be more helpful and courteous,no hesitation in recommending this hotel

All excellent

Athenaeum makes you feel like a vip Extra thought is put into everything they do I would certainly stay again

The staff is very friendly, the location is perfect, the breakfast also. It's only a pity that there is no swimmingpool..........

Very friendly staff; excellent choice of whiskys in the bar; soft drinks free in the room mini-bar

The chambermaid did not re-stock the mini-bar with water nor with shampoo, conditioner and shower-soap. Other than that; very nice stay

The hotel has a quirky feel, with modern art in abundance. The afternoon tea is to die for!

We weren't asked initally if we wanted a room with just a shower or a bath. When we were shown to our room it had disabled facilities and just a shower. They simply moved us to the room next door to have a bath. I think we should have been told it was one of the rooms with disabled facilities and asked us if we wanted to take that one or another one.