This visit we had a booked late, so only an inland room was available, which was very tatty with dust on lampshades, bulbs missing, stains on the carpet, plus a bath so high at the sides we struggled to get in and out..(room was not like that shown on the hotel website for inland), (we also asked on our booking for hypo allergic pillows, but duck ones were provided on arrival), the hotel was so full to capacity, no other room was available for us, which was very disappointing. Car parking needs to be reviewed for non-residents. Upper Deck Restaurant is very hot and uncomfortable in the evening. The General Manager has offered us a £47.50 voucher as compensation for the room issue towards a birthday treat in April booked a while ago.
We have been to this hotel many times previously, the location is perfect near the beach and harbour, the staff work very hard to ensure your break is enjoyable. Spa area is very good. Public areas very modern and clean. The Jetty is a lovely restaurant.