Bailbrook House, Bath  

The Hotel staff are most charming and helpful.

The outside of the building was beautiful, but very deceiving because inside was not nice at all.

Walking up to the old Georgian Manor was wonderful. The architecture was beautiful and from what I saw on their website and what was in the booking.com listing led me to believe this was a luxurious hotel. Unfortunately, beyond the lobby was a completely different experience. The wing where the rooms are look like a budget hotel with old stained carpeting and institutional looking hallways. When we entered our room we had renewed hope since it was nicely decorated and large. But it was just appearance because the bed was horrible. The King bed was actually two twins pushed together that weren't the same height so the crack in the middle was very obvious and impossible to sleep on.The mattresses were old with springs poking through all over and there was a large dip in the middle of each which caused us to keep rolling toward the uncomfortable middle. We both woke with terrible backaches. The spa room was small and could only accommodate a couple people at a time. The jacuzzi was not hot enough and there were no controls to raise the temperature. The woman at the front desk when we checked in was very difficult to understand. She had an unusual accent that was very thick and she didn't seem to understand us either. Getting information about meals and transportation was quite a challenge. The dining rooms were not decorated at all and looked like cheap conference rooms. The tables were plywood and didn't even have tablecloths on them. There are no pictures or decorations on the walls and hardly any light in the room so when we had dinner the first night we felt like we were sitting in a dark corner, but not in a romantic way. The young waitress didn't know anything about the menu and barely opened her mouth when she spoke so it was difficult to get any info from her about the food. Our meals took a long time to come and was expensive for what was offered. The Bailbrook House was a very disappointing experience and not worth the cost at all.

The hotel was value for money, with ample parking, which is useful as it is expensive in the city centre. Plenty of facilities and good menu. All staff members seemed friendly, helpful and as if they enjoyed working there, which contributed to the general atmosphere.

Our room was at the end of a relatively busy corridor, which appeared to be the main access point through the building. At times it was noisy, both late at night and early in the morning. Also, although not a fault of the hotel, the taxi ride into bath was pretty expensive. I woukld recommend getting the bus, which stops on entrance to the hotel.

Pleasant staff, clean environment, lovely setting. Easy access to city

Room too hot, even with windows open. No vegetarian sausage for breakfast!

Very much enjoyed the food. Apparently they were in the middle of changing the team in the kitchen. Quality of our meals was high although when ordering a blue steak, it arrived as a medium. However the quality of the meat was good enough to carry it so no complaint was made.

As this was obviously a quiet time for the hotel it was being run with minimal staff. Therefore the downstairs conservatory bar was closed leaving only the upstairs bar which opened at 5 pm. I understand that smoking is now an unsociable habit but as a smoker (paying the same as everyone else) the trek through the hotel, past the restaurant and up the stairs is a long way if you want to pop down for a cigarette during the evening. I guess other people felt the same as we were the only people in the bar during out 3 night stay. (Not even a member of staff most of the time as they were busy elsewhere) Surely the conservatory bar next to the coffee lounge and the computer room is a better option. Also, with no staff available, I feel the coffee lounge should have had a pot of complementary coffee on the go at all times. The cost to the hotel would be minimal but it would avoid guests feeling like they were an inconvenience. Newspapers in the coffee lounge were also expected but the only place a paper was available was the restaurant! The one place where guests should not be reading a paper!

It was easy to walk into Bath. The rooms were clean although the Queen Bed was joined in the middle and was not as comfortable as it should have been.

Both my daughter and I had trouble with our room cards. They did not work. At one point my daughter was outside the door and her 1 year old inside and she could not get in and had to rush to reception. Not terribly safe as he is walking around.

Paid the extra for a superior room which had been refurbished. It was large and comfortable with good facilities.

Hotel is a bit faceless with no heart with main rooms are out the back of the main building. If you want warm and cozy look elsewhere.

The service was attentive and personal, and the food was great.

The rooms looked dated and carpets tired. We weren't a massive fan of the two single beds pushed together. The service was great although felt like their were understaffed with people waiting too long to be seated at dinner.

The rooms were the noisiest I have ever stayed in . everytime a door closed the whole room shook and this happened till late in the night and first thing in the morning . will never stay there again!

Comfortable, plenty of space, free car parking, quiet rooms, good food

Items were added to my bill that I did not authorise. Although the food was good the portions for evening meals were very small.

Very nice accomodation, food very good, staff polite, and helpful, relaxing surroundings and we would stay there again.

Location was excellent. Food was good but not great. Good size room.

We stayed with a 10 week old baby, when we went for breakfast we was put in a separate room on our own, even though the dining room wasn't busy, then another couple and thier infant child was seated in there. We felt hidden away because we had a child. Also lack of information for visitors (attractions)