Bailbrook House, Bath

Availability of transport into City centre, specifically the bus route with stops immediately outside the gates.

Queueing for breakfast, probably due to the shortage of staff. The shower kept fluctuating between hot and cold which could be dangerous for slipping.

The large comfortable bedroom was big enogh to relax in during the evening. There were two comfortable chairs, flat screen tv and free internet. The hotel was quiet and clean.

There wasn't enough tables for everyone at breakfast which resulted in queueing up for a table. I had to wait 2 out of the three days for 15minutes for the cooked buffet to be restocked. The staff worked very hard but there was not enough staff to make the breakfast time run smoothly. We decided not to bother trying to eat here for dinner and ate else where.

Excellent service from all staff encountered. We had a problem in our room and people came straight away to help

Breakfast on Saturday wasn't smooth, there were not enough staff to clear tables, serve drinks and keep the buffet topped up. Sunday was better

we stayed in a king size room and the bed was very large and very comfy. liked the heated towel rail and great wide screen tv. breakfast was great and good selection of food. was great location as so easy to get the bus into the town centre yet far enough away to not be in the hustle and bustle of it and beautiful surroundings

was at the top of the hill so walking down to the bus stop was fine but at the end of the day returning to the hotel was a chore walking up the hill. guests at the hotel were very selfish and after waiting 10 minutes for some more sausages to come out for breakfast and waiting in the queue to get some there was only one left that me and my boyfriend had to share and that was because other selfish people had 4 or 5 on their plate. i know its buffet breakfast and you can eat as much as you want but there is taking liberties especially when other people have been waitin for them too.

The camp bed provided in our room for a fourteen yera old child was not acceptable, it was a cheap version and not able to support her weight! I have never been given a camp bed in a hotel before and would expect a proper bed to be provided.

Large bed pleasant staff

Need more staff on at breakfast, poor quality food

Nice walk in along the Cannal

Lack of staff in reception areas - conservatory lounge, bar lounge.

Its close proximity to Bath its location just on the outskirts is very good the food was lovely it was very peacefull and the staff very helpfull and pleasent

would be nice to have a second tub chair in the room, and the bar upstairs was very disapointing could do with a complete make over. The suna and jaccuzi area could be made nicer

Easy access to0 site and parking, friendly and efficient staff, comfortable room

we liked the quite and peaceful location of the hotel,but it was only a short drive to the centre of Bath.The room we stayed in was spacious and clean,all the hotel staff were polite and helpful.We had a very pleasant stay and will definitely stay here again.

Very nice location, lovely atmosphere & pleasant grounds. Good base for visiting Bath and surrounding areas.

Steps around buildings & no lifts can make it more difficult for people with physical disabilities

The staff were very friendly and helpful. The breakfast was excellent. Good location.

would rather have king size bed in king size room rather than two singles pushed togerther

The staff are extremely helpful and friendly but professional. The room was excellent. Breakfast was good. Lovely grounds.

The bar area was more like a cafeteria and would benefit from some thought into making the room more up-market. The seating was comfortable but there was a soulless air about it. The matress on one of the two beds making up the 'king-size' was collapsed. (room 103)