Bailbrook House, Bath

Härligt stora rum och mycket trevlig och hjälpsam personal. Lugn och fin miljö runt hotellet och ändå nära staden.

Large, clean and bright rooms. Breakfast was good. Staff were helpful.Check in and out were quick.

Bar Area was basic rooms were a bit cold

We liked the hotel's grounds and the location was great, the food was lovely and the staff was very helpfull and pleasant.

The waitress(young lady) in the restaurant was extremely helpful and polite.also,reception staff very helpful.

The entrance no 5,bit out of the way.Then we saw a large rat coming out of entrance.Came from a cupboard next to entrance,where there lagged pipes.We reported it,as the door of cupboard was open all the time.This was then fixed,however,we did not use entrance 5 again!

It was a comfortable hotel with very helpful staff and just outside Bath.

location

the food was awful, my evening meal was the worst food I had been served in a long time. the bar is souless and old fashioned. the facilities were poor. for example, there was a table tennis table but the only ball was broken. the carpets all needed a good hoover. to get a drink in the bar you had to call a member of staff via a bell. the hotel bill and food were far too over priced for the standard of this hotel.

Everything about the hotel lived up to expectations. The staff were pleasant and very helpful. The location of the hotel in relation to the city was excelant with a good bus service. This was necessry to avoid the nightmare of parking in the city.

friendliness of staff

dining room for evening meals was over priced

The room facilities were excellent - the bed being the most comfortable yet.

Very polite staff, especially the gentleman in reception helped us a lot.

First of all there is no wifi in bedrooms, I asked several times if there was a problm but replied with a no. But I couldnt accesss wifi in any bedroom area. Restaurant and Bar have a thick curtains and night time they are all closed, don't know why as this is giving a gloomy ambiance. Food in the reastaurant so so, but don't advise "Risotto", no way good. Bedrooms need to be renovated surely, seems long time no touch. Bedrooms,restaurant/bar and main building (which I had to get in as wifi in bedrooms were not working) are in separate locations and there were around 20-50 meters distance among them.

Availability of transport into City centre, specifically the bus route with stops immediately outside the gates.

Queueing for breakfast, probably due to the shortage of staff. The shower kept fluctuating between hot and cold which could be dangerous for slipping.

The large comfortable bedroom was big enogh to relax in during the evening. There were two comfortable chairs, flat screen tv and free internet. The hotel was quiet and clean.

There wasn't enough tables for everyone at breakfast which resulted in queueing up for a table. I had to wait 2 out of the three days for 15minutes for the cooked buffet to be restocked. The staff worked very hard but there was not enough staff to make the breakfast time run smoothly. We decided not to bother trying to eat here for dinner and ate else where.

Excellent service from all staff encountered. We had a problem in our room and people came straight away to help

Breakfast on Saturday wasn't smooth, there were not enough staff to clear tables, serve drinks and keep the buffet topped up. Sunday was better