Best Western Balgeddie House Hotel  

Polite and friendly staff. Rooms were well maintained as were communal areas. Large car park. Relatively quiet, we had a room right opposite the stairs and even then there was very little noise from the corridor. Good water pressure and hot water from the shower. The room was nice and warm even in winter. Bed was excellent and very comfortable. Pool and gym facilities are available to guests as part of stay.

The hotel is not in quiet countryside in North Glenrothes as booking.com states in the description, it is in the middle of a housing estate in North Glenrothes. It is also not a Spa and Wellness centre, it has a 17m pool and CV suite, not what could be described as a spa. The food was good enough but seriously overpriced for what it was. It was pub food from a limited menu, but the prices certainly did not reflect this. For a hotel restaurant advertising itself as a 'Brasserie', the paper napkin, lack of a tablecloth and poor table layout was disappointing.

Balgeddie is extremely comfortable. The room was very spacious. Breakfast was excellent and the staff were very helpful.

Staff and size od bed!

Helpful staff, very clean and good food.

I booked what I thought was a spa hotel, although it had a swimming pool (looks like a local council run pool) sauna and steam room it had no hot tub/jacuzzi or spa bath.and had no spa treatments were availible as they dont have any staff trained to provide these. The hotel also has a cocktail bar which doesnt do cocktails. I ordered room service which was 20 mins as stated in the menu but this took over an hour. I was wakened at 3.00am and again at 7.30am by a screaming child as I have kids myself I understand how this may happen but at a "spa hotel" its not expected as this was meant a relaxing break. When i told the hotel about this in the morning I was told that will be the american family that has been here for the last week.

Lovely grounds, attractive hotel.

Room was very noisy, above kitchens, fan also outside so noise through out evening and during the night.

Nice setting Good mix of old and new

Good value for money and staff and food were very good.

Not adequately signposted from main roads. Very difficult to find first time around.

Restaurant service

Poor quality towels in bathroom. Toilet flush falling off wall.

Peace and quiet!

The harsh lighting in the bathroom.

It was comfortable clean and close to the venue of the wedding I was attending.

The heat in the hotel rooms and public places was extremely uncomfortable. The first night I hardly slept. The window in my room did not open it was an old sash window probably painted over (room 207) When we mentioned it on checking out the reply was its either too hot or too cold everyone complains!!

Staff were extremely friendly and welcoming, hotel was clean and smart, good food in restaurant at reasonable prices.Free use of gym, which is considerably better than most hotel gyms.

Minor point but staff were spraying down tables whilst we were eating, slightly offputting but a small price to pay for not having table cloths ( saving the environment).

Calm countryside residence with very good facilities.

Every single member of staff who dealt with us was an absolute credit to your company. As for our evening meal/drinks,etc,, we would run out of superlatives! Our room was spotlessly clean, comfortable and, err, 'roomy', to say the least! One of the best hotels either of us have stayed in - ever! Will we back? You bet we will!

Having spent a few minutes on this, we can honestly not think of one negative comment!