Ballantrae Hotel At The West End

Friendly, helpful staff. Very clean bathroom. Great location.

It was my first time to book a hotel through this website while looking at comments by others. The comments were mostly true for this hotel, a few staff were incredibly helpful. We very much appreciated the man at the reception helped us bringing up many heavy suitcases upstairs. A classical building with nice British interior. Good location near Cathedral.

A classical building made some of us felt a little scary. Breakfast was a little dissapointing.

Comfortable room, good breakfast, quiet hotel with no traffic noise, lovely building with original wood panelling, magnificent staircase etc.Good location near Haymarket station, friendly and hel;ful staff

Enjoyed my stay but unfortunately there was no lift and my room was on top floor!not suitable for anyone with a disability.

the building was wonderful and well looked after. The rooms were well presented and the staff very friendly. The hotel is very central and ideal for sightseeing and shopping.

the coffe was horrible.

We received a family room at the groundfloor.The window from the bathroom could not be open.The window in the room could not be closed,what could give us a non security feeling by leaving the room.We had to insist for another room what they did after a lot of discussions.

The room was wonderful. Very clean, beds comfortable.

The young gentleman who ws on reception when we arrived was so helpful and very friendly, he carried all our luggage to the top floor and was full of advice

Yes the older gentleman who was on reception when we were leaving was quite rude, the hotel had no change and we were under the impression that this was the hotel's business to organise, so we left for a walk and when we came back the gentleman gave out to us that we - we- the guests had no gotten change!! I did not engage in an argument simply told him that there must have been a miscommunication - and to our shock he made no effort to get change, he sat in his chair while we had to walk about 20 mins in total in the rain to get change for your hotel! I was disgusted that we were treated like this,not to mention the fact that we were trying to meet a deadline that day.Totally unacceptable.Tripadvisor will be informed unless I hear from you

Very friendly and welcoming, good 24 hour access and help with storing luggage

The room we booked was advertised on the web as having a kingsize bed, we did not get one. When I made this known to the receptionist she admitted it was a standard double bed but made no offer to compensate us. She said she would contact her reservation manager about it but as yet we have not heard from that person. I feel that the owners of this hotel are just makiong as much money out of a poorly converted house as they can. the breakfast was terrible. Continental breakfast does not been just any old meet, on the continent you are offered a variety of breads and rolls, several "fresh" cold meats, breakfast crackers and fresh cheese, not dairylee slices! in all i would not rate this hotel for any part of the experience above fair.

The room was large and spacious, clean and comfortable. The staff were courteous; the hotel was ideally situated , very close to the City Centre.

The breakfast was pretty skimpy and only cold food was available

Very friendly hotel, 10-15minute walk to the city centre. Staff were very friendly and helpful and we would definitely recommend.

Convenient location, in a quiet street 5 minutes from Princes Street. Nice decor in common areas of hotel. Generous room sizes throughout, with tall ceilings and big windows.

Breakfast finished at 9:30 -- one morning another guest went to refill his coffee at 9:33 and was told breakfast was over. Staff need training in making guests welcome! Also we asked the front desk to book us a taxi to the airport at 4am but it never arrrived.