Ballygally Castle  

There is a welcome, informal feel to this hotel as soon as you walk through the door. The rooms are spacious and bright and very clean. The situation, just a road-width away from the Antrim coastline, is worth the visit alone.

Restaurant is ok but choice not great and staff a little inexperienced and unwilling to come forward to take orders for food and drink.

An excellent hotel, everything you want from a small hotel. Great staff, marvellous room and terrific location.One of the best hotels I've stayed in.

Breakfast

Very expensive (>70 pound), for little service and faclitities. The second hotel maintaining this ancient policy on our 28-day trip around England/Ireland (all nights in hotels/B&Bs). We tried to book Titanic Belfast with a wifi-connection of our mobile telephone, but was only impossible after paying an additional 6 pounds. Next day, we were told that it was sold out, so the hotel could not book it for us. So we booked a few minutes later, over a 2 pound coffee with free wifi access, 2 admissions for that very same morning. Furthermore an noisy room, because of a condensor of an airconditioner not belonging to the room.

The staff were very quick to help adjust a room from a double to a twin for my teenage children.

I really miss a spa area.

Location to Larne Harbour Preparedness of staff to go that one step further

No free wifi, inconvenient when one has to work, but did purchase bt free zones

Ballygally Castle is a beautifull hotel in a breath taking place and it was a perfect location for our visit to friends living in Larne also we traveled North to the causeway coast which was perfect.

The service was not good as I feel the staff were to young and inexperienced and the manager was not doing his job at all. The food was not value for money and also we were left waiting while the young waitress chatted with other people whom she knew. The Friday 30th Mar there was a wedding at the castle and as a result there were no seats for other guests at the bar so we and other guests staying at the castle had to sit in the reception area which consisted of four chairs. Very bad management. On the Sat morning when we went down for breakfast all the plates were stuck together with food and having worked at a hotel myself for 8 years I know this means that the dish water was never changed ( Again very bad management also the manager wiped our table and left it feeling sticky . So it was very sad to be in such a nice hotel with very poor staffing.If the manager was doing his job I would have no problem recomending this hotel to all my friends but as it was I don't know that I would stay again. Also we had to park our car down the road as not space to park when the weddiing party were there .

We had a really enjoyable stay at this hotel

lovely hotel, was the way I thought it would be. staff were friendly and attentive. room was spacious and comfortable. food was excellent and very tasty.

a group of about ten people were noisy and we didnt get much sleep but I later learned I should have complained and they would have been spoken to.

great location, ocean out the front window - convenient to the Giant's Causeway, Old Bushmills and Dunluce castle to the west and Carrickfergus and Belfast to the east and south.

Free wifi would be nice - better temperature control in the hotel - the room was too hot.

We always enjoy the food, relaxing atmosphere, and location -also fires burning.

On this occasion we were disappointed with the service in the dining room. Otherwise we enjoyed the hotel as before

I was very impressed with the room, the staff, the location. The sound of the Irish Sea just out the window was amazing. I loved the Ghost Room - it's really thoughtful to keep the ghost on your side by offering her a room. It kind of freaked me out a bit that the bed wasn't made in her room. I couldn't figure out if it had been made and she'd been there or if that was for some kind of spooky authenticity. I was too skeered to ask! Food was really good too.

The staff couldn't have been more welcoming and helpful. The whole experience was superb. Cannot wait to go back!

Clean and comfortable, ambience, views.