Balmer Lawn  

Very good reception on arrival. Had afternoon tea which was nice & cosy by fire. Room was lovely 4 poster & great surprise for my husband on our anniversary. Only negative comment was restaurent should have had nice soft music playing. Food was also very good.

Location was perfect. Indoor swimming pool and Sauna wonderful and relaxing. Staff were helpful and attentive. Food in Beresford Restuarant was high quality.

Very long delay to receive food once ordered including breakfast.

The hotel is in a good location for exploring the New Forest. The food in the hotel is very good. The hotel staff were excellent. Although we didn't use the leisure facilities we did have a look and they seemed to be very good, and the indoor swimming pool looked excellent. Our room was a standard double, which had been refurbished about 2 years ago. The room was very good, with all of the things you would expect, and we were lucky enough to have a view overlooking the outside pool area (not neccessarily guaranteed with the standard double). The hotel has ample parking on site. All in all we would recommend the hotel.

If you don't want to eat in the hotel, it is a fairly long walk to the nearest pub, or a reasonable drive into the nearest town. Although the food in the hotel is very good, expect to pay at least £80 for a two course meal for two plus a bottle of wine in the restaurant, and about £50 if you choose the lounge menu. Bar prices also reflect the 4 star rating of the hotel. Our only grumble about the room was that the mattress was very, very hard and really needed to be replaced. Room rate is possibly a little on the high side if you are not going to use the leisure facilities.

Comfort and convenience

pricey

Room was Modern and comfortable

As with many hotels,no thought is given to the placement of llights in bathrooms.when shaving or a lady making up,my face is always in shadow because the ceiling lights are too far back.A Shaving/makeup mirror soulld be provided . No hook in bathroom to my hang Dressing/Bathrobe. Food was mediocre

Location Service Fascilities Swimming Pool

Slightly formal atmosphere

Covenience of location. Booking availability. Competative price compared to other hotels in the locality. Honeymoon at the hotel some 30 yrs ago!! Interesting to see what had changed etc.

The mark up on bar drinks and wine at table prices. Heard a member of bar staff apologising to a customer for the cost of two drinks they had ordered. Also, we would not have eaten in the evening at the hotel if we had known about the pricing of drinks from the bar in advance. However, we did eat in the lounge bar area ,( due to tiredness after a full day and convenience) and the food was very enjoyable.

Hotel staff helpfullness and attitude, nothing too much trouble

For a 4 star hotel I would have expected/liked a mini bar in room, slightly larger flat screen tv

We sat in the lounge waiting for afternoon tea / coffee, it was busy and the waiting staff we skurrying around, however, there was a senior member of staff nearby who could see we were waiting, but ignored us and carried on chatting to another couple - from the conversation they wer locals. Not the most impressive customer service and not what we experienced on a previous visit, quite disappointing.

The bed was very comfortable and the room was clean. The reception was excellent and very friendly. The breakfast was very good.

The food was very poor in the dining room and the service was awful in the evening. The hotel needs to sort out the quality of food which doesnt match what they advertise. The hotel was shabby in the main rooms.

The staff were excellent, friendly and a pleasure to meet.

We did report on the friday that our bathroom sink leaked water when used. We had to use a towel to mop up the water. By monday nobody had turned up to repair the problem, meaning we had to clean the floor ever time we used the sink.

Charming country-house atmosphere in a lovely location in the heart of the New Forest. Our room was newly refurbished and had views over the cricket pitch and ponies even though we did not pay for 'forest view'. Lovely! Excellent dining and good location for walks in the forest or a stroll into the village of Brockenhurst with shops and plenty of choice of pubs/ restaurants. A short train ride away from Southampton for shopping. It was nice to relax in the pool and sauna at the end of the day - What more could you want?