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Balmoral House Hotel
156/157 Sussex Gardens, Westminster, London, W2 1UD – Show map – Subway access
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784 verified reviews
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Balmoral House Hotel's staff speak: Spanish, English
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Free! WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is needed) and costs GBP 10 per day.
Non-smoking Rooms, Family Rooms, Heating, All Spaces Non-Smoking (public and private)
From 12:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 3 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
Balmoral House Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 784 reviews
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Breakfast, Small but comfortable room, Close to tube and to stop for big red bus. Plenty of places to eat close by.
Terrible screech when extractor fan in bathroom put on.
the hotel was very clean and staff were friendly
The Hotel has two hotels, one either side of the road, when you arrived for breakfast, which was the other side of the road for us. they did not have the room for everyone to have breakfast, so you had to queue on the stairs and wait for someone to finish their breakfast and the staff to clear a table so you could then go in, you were not given a choice as to what cooked breakfast you wanted as it was all pre cooked ready, ( eggs solid as rocks ) I would revisit this Hotel again if they got the dinning room sorted out.
Staff helpful and friendly
Had expected a larger room as there were 3 of us and we had chosen on the internet 3 single beds and a larger room had one double and one single and not a lot of room for 3 grown ups.
Very clean and quiet. Staff very helpful, and a very tasty breakfast.
Had to cross road to get to our room, but this was not a problem.
Value for money, great location,
Good location, about 5 minutes walk to Paddington rail station. Toilet is clean and new.
Bed is not comfortable.
Location Friendly and helpful staff Cleanliness
Our room was a bit tired as furniture old and could do with replacing. Shower and toilet needs a refurb. Toilet was clean but stained as quite old peachy 70's type suite and shower not brill. However my Son's room did have an updated on suite.
The comfiest beds ever
Dining room for breakfast far too small , we had to share a table with strangers
Not easy to find a place with 5 beds on short notice, so that's a good thing.
General cleaning was poor, our room did not have wifi as promised, breakfast is finished too early and the room was small
Location fantastic. Paddington Underground only 2 minutes walk. Plenty of eating places 1 minute walk.
No air conditioning. Rooms a little humid. Breakfast time could be extended to save having to queue and wait for a table.
location good, 1 block away from many places to eat, 1 block away from major buses, and tube.
Beds were tired and worn…no AC and 1 small fan 26c, rooms hot and stuffy
Friendly, helpful staff, great location -- a couple of true English pubs in the neighborhood! Spotless. Even with a room minus shower and toilet, I would stay here again, as the service and price cannot be beat.
In these older buildings, it is impossible to build an elevator or install central air. On the top floors in particular, a fan in the room would be much appreciated.
Breakfast, beds, location, balcony, wifi, sash windows, staff, London information brochures, car parking facilities.
TV did not pick up any channels bar 1!
Very clean rooms. Ideal location. Very helpful and pleasant staff.
Dining room too small where we ate breakfast. Often had to wait to be seated and very cramped.
Location was good, close to Paddington Station, Hyde Park, easy access to tube.
Food was not very good, stayed for three days only had breakfast the first day. Room was very small, price was a little high for what was offered. would go more upscale next time and pay a little extra for comfort and better food.
Memory foam mattress. Location near Paddington Station makes it very easy to get the train to Heathrow.
No A/C, and it was hot in London. Trash pickup at outside at 6:00 am Tiny bathroom and the shower did not drain well.
Room and facilities are cleanliness.
Poor customer service. When we booked the hotel, it stated having Wi-Fi available in our room but finally was inaccessible.
Wifi was temperamental
Good location, clean rooms, nice breakfast
Poorly ventilated room up three flights of stairs with no lift or information regarding the lack of it in advance. Wifi was fair, shower did not drain properly.
Excellent location and very good value for money. I honnestly can't fault the room, not the ritz, but still excellent for £70 a night.
Check in was meant to be 12pm, I got there at 1pm and the room still wasn't ready.
Small lobby always occupied by owners
Very helpful friendly staff and a good breakfast, once you could get into the room.
Room was very quiet but extremely hot. Fan was not enough to cool room and it was only low 20s outside. Needs an airconditioner.
the hotel is very clean and beds comfortable. towels changed on the two days we stayed. Spanish lady who i think owns the hotel was very pleasant. there was aproblem with my booking and they had lost my booking reservation so we werent booked in when we arrived but this was sorted in a matter of minutes. location is fabulous 2 minutes from paddington and a short taxi ride to oxford street. very central. Lots of places to eat out in the vicinity of the hotel. granted the rooms are small but they are clean and well kept
not good for people with mobility problems aas there are no lifts and also the hotel has two blocks on the other side of a busy road to one another.
I liked everything! The breakfast was excellent, the hotel is nice and cozy, the staff is kind and helpful, it is excellent! I strongly recommend it.
I dinn't like anything. I like everuthing.
Great memory foam mattresses. English breakfast is included and kept us full until dinner time. Very clean.
The room was very small, to the point where a regular sized person would be unable to close the bathroom door when sitting on the toilet. I am only 5 feet tall, and my knees regularly hit the door. We could not imagine how any overweight guest could fit into either the bathroom or even just the hallway. No elevator.
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