Bank Hotel

Het personeel was overwegend vriendelijk.

Het ontbijt werd geserveerd. Het duurde erg lang voordat je het ontbijt kreeg.

We liked the Bank Hotel's location right on the Royal Mile in Edinburgh and its creative decor, with each room decorated in honor of a famous Scotsman.

Great staff - very helpful. Excellent location very close to Royal Mile. Good food, coffee and beer!

Its location at the centre of town - and access to transport and attractions within easy reach.

Entrance through the bar and having to fight your way past bar clientele in order to gain access to the hotel room. - cleanliness of the room was poor, the net curtains were disgustingly dirty, toilet seat broken and could have caused an injury, windows filthy - decor very dark and tired

Noise levels at night and climbing stairs!

The hotel was wonderful. Our room was large, very comfortable. We had 1 flight of steps up over the pub but it was quite and comfortable, no matter what time it was. The staff was very helpful and very flexable. They had a 24hr awake staff so we could eat very early (before breakfast time), tea, coffee, cereal, fruit etc. (not hot food) and still make our plane. It was very convenient to everything!

The hotel is very well located for the centre of Edinburgh which means you can walk everywhere from its front steps. The hotel staff were helpful and very friendly. The breakfast was served with good coffee and a smile!

The only minus point was the long stairway one had to climb in order to reach the rooms.

Exterior of the hotel

1. the bed's spring is broken and felt like decades old, 2. bed is not clean, caused my skin to feel itchy all night, could not sleep that night, 3. the next day, found out that both of my hands and my feet were bitten by lice, 4. WARNING: stay away from this hotel. Next time, I'd rather pay a bit more and stay at the Radisson next door.

Staff was extremely friendly and helpful. Room was well-appointed and comfortable. Delicious breakfast included in the price of the room. Location was perfect for getting a quick (two-day) impression of the old city of Edinburgh.

The noise coming up from the bar was quite loud the first night we were there, but was not a problem at all the second night.

Daniel the manager was very helpful. He found out about disabled parking for us, took our bags up to the room, recommended an excellent local restaurant. The breakfast was good although the cereal and juices that should have been laid out weren't. The room was interesting - we were in the Robert Louis Stevenson room - the famous scots theme is an excellent idea.

The room was a tight fit. The furnishings, although fitting with the theme were too large and it was difficult for two people to move around the room comfortably. The price reflected the location and actually the atmosphere of the hotel is of a Pub B&B. There isn't a formal reception and there are a lot of stairs to get to the rooms (no lift).

Fantastic location, spacious rooms with great character.

Staff are friendly and very helpful.Very centrally located with food and bar also. Chose hotel because of it's character which really suits the city.

We loved our suite - the Robert Burns Suite- with the huge bathroom and we also loved the generous hearty breakfasts ( good vegetarian options available). We had no delays and the breakfasts arrived on time served by very friendly staff. We enjoyed the sounds of music from the bar and were never kept awake by noise.

The shower head and the soap and shampoo facilities were not detachable, which meant you had to stand up in the bath, and as there was no safety mat or rail, it meant you had to be very careful.