Bank Hotel

Excellent location

Hit and miss service. Not very accommodating

central location,comfortable bed,

not child friendly .no lift. breakfast unsatisfactory.

Excellent situated hotel.

Daniel the manager was very helpful. He found out about disabled parking for us, took our bags up to the room, recommended an excellent local restaurant. The breakfast was good although the cereal and juices that should have been laid out weren't. The room was interesting - we were in the Robert Louis Stevenson room - the famous scots theme is an excellent idea.

The room was a tight fit. The furnishings, although fitting with the theme were too large and it was difficult for two people to move around the room comfortably. The price reflected the location and actually the atmosphere of the hotel is of a Pub B&B. There isn't a formal reception and there are a lot of stairs to get to the rooms (no lift).

Fantastic location, spacious rooms with great character.

Staff are friendly and very helpful.Very centrally located with food and bar also. Chose hotel because of it's character which really suits the city.

We loved our suite - the Robert Burns Suite- with the huge bathroom and we also loved the generous hearty breakfasts ( good vegetarian options available). We had no delays and the breakfasts arrived on time served by very friendly staff. We enjoyed the sounds of music from the bar and were never kept awake by noise.

The shower head and the soap and shampoo facilities were not detachable, which meant you had to stand up in the bath, and as there was no safety mat or rail, it meant you had to be very careful.

Due to bad weather and a change in plans, my husband made the booking over the internet for myself and my teenage daughter as we arrived in Edinburgh late at night. He chose the Bank Hotel as it had a late check-in. We were not sure what we'd find, but we were welcomed by very friendly, helpful staff, who offered to carry our suitcase up the three flights of stairs to our room.

The Hotel has flair. The room we had was small but cosy and clean. It was fun to stay there. The staff was really friendly and always helpful. It would deffo go there again.

The staff was extremely accomodating. They were able to check us in early in our rooms and treated us to breakfast shortly after our arrivial on Tues 22-Dec (around 7:30 am) -- having taken the Caledonian sleeper train on Monday 21- Dec from London. This was our (me, my wife and our 2 adult children) 1st trip to Scotland and this made it very special

Nothing -- Also re what I liked -- we had not idea as to where to have a great/memorable Scotish dinner on our only night in Edinburgh. A young lady at the front desk did a great job in finding a "special" restraurant and booking the rerservation. It was a short walk from the hotel and the meal was excellent! Overall -- the Bank was a great experience! We hightly recommend it.

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Staff was very friendly and helped carry my bags upstairs (no lift), central location

very loud outside on a Monday night, rooms interessting but I found it a bit spooky!