Brook Bank House Hotel & Golf Club  

When we arrived we where greeted by a lovely man on receptrion, who upgraded us to a suite without asking and the room was a four poster suite that was big and clean with tea & coffee makeing facilites great room. Then we went down to the bar for a bar meal and drinks food very good and very reasonable prices with sky sports great evening. Morning breakfast was not included in our £50 room rate but for £6.50 each the range and quality was excellent. We booked this hotel late in the day and where very pleased with the service and all the staff and we have lot's of weekend break's away.

Nice and quite, very cosey

staff

Very friendly helpful staff. Bathroom needs some paint, but bedroom comfortable

In some bedrooms it was not possible to turn down/off the radiators.

Nothing, I hope people read this total disaster, disgusting dirty, wall paper off the Walls, cold food, and a ladybird nest in the bedroom, would never recommend to anyone

Location was good, with lots of parking. Layout of the hotel was good with function rooms away from the main accomodation areas. Food was adequate and rooms spacious

The hotel looks tired and tatty. The room we stayed in looked a little shabby. It could really do with some money being spent on it

Location and the food was ok.

Room was very worn and the carpet was filthy. Bed was uncomfortable.

The hotel is very dated and therefore not worth the money I paid. Very outdated. Would not stay again

reception polite& helpful plenty of parking.good view from room breakfast good choice &tasty staff polite &friendly bar open late

I liked the venue for a wedding function which is the reason for my stay. However I did talk with quite a few golfers who were loving their stay with you. The room was spacious an more than adequate.

I just felt that alot of the decor could have done with updating. This is not a complaint just a constructive critism. The rooms could do with sprucing up and the wedding reception area the same as there were terrible marks over the walls.

Decent meals and bar area

Booked the hotel becuase the website we used identified the hotel as having a pool and leisure area. The pool was no longer in use and the leisure area not great so a big disappointment as those were the 2 main reasons for chosing the hotel.

The place was tired and old, the facilities poor and unusable. The evening meal can only be described as school dinners, I even ate a pudding which never happens as I was still hungry. Very poor value for money, the whole experience was made laughable with the christmas tree still being up!!

Staff efficient when there was nor ecord of my online booking. Good views.

Swimming pool advertised (on Information Britain website) but not open. Newspaper did not arrive. Room cold, radiator not working. No record of online booking so a bit of a wait - not sure if that was the website's fault or the hotel'S.

Excellent sized rooms, and all the staff were very polite and helpful. The hotel was a little bit tired in its appearance, but my stay was enjoyable.