Banks Hotel  

Tilbragte 5dage i Banks Hotel sammen med familie og kan varmt anbefale at vælge det samme hotel. Ligger ret tæt på centrum, kunne gå til Ilford stationen! Værelset var rent, fik rene håndklæder hverdag og det bedste var elkedelen inde på værelset, hvor vi kunne lave vores egen kaffe/te når som helst! Morgenmaden smagte også godt, flere ting at vælge imellem!

Wireless burde der havde været inde på værelserne, fordi det var lidt besværligt at gå ind på receptionen heletiden for at gå på nettet! Er man træt har man lyst til at ligge på sengen og samtidig surfe rundt!

Free Parking........mmm.....struggling for anything else.........maybe the buffet full English, but only if all the food is available at the same time!!!! As we all (about 10 of us in the breakfast room) had to wait for sausages.......then bacon. Staff were pleasant though.

Where do I start!!! Probably the worst b&b we have stayed in the UK.......only stayed as it was £45 for the night. The initial room was terrible...tiny box room bed against the wall, very very filthy headboard. The bed base was a different size and turned upside down so the mattress lay on its feet!!! We asked for a different room and we changed to a better room. The bed was still a different size to the mattress(bigger base). The first room only had one towel (no hand towel) and so did the 2nd....even though it is a double room...we had to ask twice for another towel. The room smelt. I had to move the bed to a better position so we could watch tv. Strongly think the owners need to spend some money and think about the business their in!!!! It could be so much better. Oh and I had a lukewarm shower.

Friendly staff. Good connections to London.

Breakfast finished sunday morning at 9 am. Not enough towels for 4 until asking for more.

Hotel and rooms are very clean. But hotel is somewhat far from central london

hotel is far from central london. not on the tube link

Shower head separate from hose. Cleaner must have been aware. Very basic hotel. Should not be classed as a hotel.

Staff very helpful

The staff, I have stayed in a lot of hotels a lot of them 4 and 5 star, my friend told me about this hotel, and I have to say the staff at the hotel were better than 5 star customer service....... I would love to meet your staff in other hotels where I stay, well done to Banks hotel for there customer service and cleaning staff,the location is perfect for reaching central London in 17 minutes,Lovely buffet breakfast, and late night bar added extra to our pleasant stay.the hotel is recently refurbished and definitely more than value for money, it was the best and keep up the good work as I will be back and will bring my family and friends with me...

24 hours reception and private car park. Staff are nice.

No wifi at room

The desk staff / receptionist that operates in the morning during my visit was very friendly,pleasant , and accommodating.

They don't have porters who assist with your luggages!!!!! I almost fell off the staircase while conveying my boxes. They should please work on that it's very important.

Anything most un professional place I have ever been in

The breakfast organisation, not enough of anything, a number of guests queing up for things to be cooked and put out.

I got their and they wanted me to take a twin room that was no good to me so that gave us the family room, we took the room it was very cold in their full of damp mold growin on the walls, the bathroom hadn't been cleaned had rubbish in bins sink was very dirty the taps was broken shower wasn't very good. I have used this hotel before and never had this problem not sure what's happening their.