Banks Hotel

location , price

breakfast

Cheap

Hotel noisy people running around in the night slamming doors 1am and 5am, woken very early by people above singing and banging about. room very small, no soap or shower gel supplied bed uncomfortable, insufficient seating for breakfast, not enough staff

The parking is convenient

Everything else

breakfast

could do with a new shower

4 walls, roof

holes in the walls that are filled with expanding foam. mouses that the staff know about and doesn't do anything about it. mouses have flees. the heating works when the staff want it to work.

A bit worried about staying here after reading the reviews but hotel was clean. Room was great, a good size for 1 adult and 3 teenagers. Staff were helpful and friendly.

Breakfast wasn't great. Cheap ingredients.

I liked the location hotel real close to shops close to M11 motorway and not to far from the city also the price was good really clean rooms. I would certainly stay there again

Staff were really helpful and friendly, beds very comfy

Loud music until early hours. Directly opposite a nightclub, plugs hanging off the walls lifted and cracked tiles on the bathroom floor.

Warm rooms. Breakfast good. Location good. Real value for money. Staff very friendly and helpful.

Rooms needed redecorating as a little "tired" looking.

Reception were friendly.

There odour of the room was bad.There were alot of rats in the room, make it not suitable for guests.The hotel has bad heating system, make it dump and bad experience of night stay.

The room

This hotel was dingy, tiny, and the staff was rude. Not only did someone from the staff drunkenly enter our room at 1am, the front desk continued to make up excuses about how no one knew the room was booked and they must have been trying to clean it. The icing on the cake is that there was another couple at the front desk at the same time, complaining of the same issue- and the desk clerk said that it was due to a drunken party for the staff. No compensation was attempted, the clerk basically told us we were out of luck. DO NOT STAY HERE.

room size was fine

room had bedbugs :((

Breakfast

I will be officially emailing the owner about my stay unacceptable that the hotel could nt provide extra blankets e alarm kept going off in the morning it's utterly unacceptable

One of the staff members who helped me with any inquiry was extremely helpful and friendly.

My room was horrible. The radiator was on full blast and there was no way of turning it down. A light was hanging out of it's socket in the ceiling. There was stains and marks all over the walls. The toilet brush holder in the bathroom was disgusting! Also would of helped if there was a towel or mat to put on the floor of the bathroom so the floor wasn't soaked when I got out of the shower. The wallpaper above my door was crusty and hanging off. Holes in the walls and stains on the skirting boards. The most awful smell in the corridor. Smelt like sewage. Most of the staff were miserable and too busy looking at the computer to gain eye contact with you. I will not be staying here again in a hurry.

Staff were poor and not helpful, did not tell us what time breakfastg was so missed both days only by 5 mins on one day did not even offer a drink. Bar was not open, TV did not work. Bathroom was dirty

dirty, room was disgusting, staff were patronising and very unhelpful,infact did not help! refused to give a reciept for key deposit. breakfast finished at 9am on a sunday.

No cleaning No towels in the room Heating was not working properly Bed was makin noises

Last time come bank Hotel room not clean annd now I feel staff doing they job keep room clean but masces need be clean I happy with prices so yh

That tea. Didntr have lots sugar put they need more milk and need more sugar and tea

I liked the location since it was located between alot of halal resturanrs, this was a big plus as a muslim.

The staff were very rude, the breakfast was tasteful and the hygeine of the place is a rate of 0.

The way they had taken payment for the room from my card before I had even arrived and gave me the receipt upon arrival. When you walk in it seems warm until you get to the room and realise that the Radiator is turned off with such force you need a pair of mole grips to turn the valves back on Fortunatley I had some in the boot of my car. The chill in the room wasn't helped by the window that had a broken hinge and wouldn't close properly but having wrestled with the radiator for half an hour I only had three attempts at closing the window as best I could. I then amused myself for the next ten minutes by reading some paperwork which was clearly visible on top of the wardrobe which was from an asylum seeker from Durham explaining to the government as to why he should be allowed asylum.

The Noise of the Stairs door banging outside my Room all night , The lack of hygiene behind the drawers and particularily down the back of the radiator I wouldn't have noticed this but for my long encounter with it and the window. The Pillows were the thinest I have ever seen in a hotel as was the quilt obviously due to age of both. To cap it all as I was settling down for the night I found a Bait Box (Mouse Trap). Whislt the Hotel boast's wifi in Public Areas this seems to be anywhere within 5m of the reception, I did manage to overcome this by sitting in my car outside reception in minus 5 weather conditions for an hour to check my e-mails and answer them. Please please don't BOOk THiS dump.

It was like staying in a prison and the breakfast tasted like mud..... And I had an amergency and had to rush back to norfolk they wouldn't refund the next night stay and refussed to give me the manergers number...

Breakfast was excellent considering money paid

Thin walls which gives you an intresting nights sleep as the room next to us didnt sleep most of the night with sexual gratification and kept us awake most of the night.

The dinning room was clean.

Pls refer to my email complaint to the Ilford branch. 1- my card details n security 3 digits was visible on paper file 2-unclean room 3-no remote control in d room 4-no soap in d bathe room..... Room 6 ground floor 5- graffitti on d room wall 6-stain on d curtain 7-I better stop now 8-no response to my email comment up until now 9-no table in d room