Bannatyne Hotel Durham  

ease of accesability into durham city centre. this was the reason for choosing this hotel

simple fact that i was there for over night stay to attend an important function on the sunday morning. however could not sleep at all the bed was so badly worn, and uncomfortable. I have never had such a poor experience in a hotel. I accept the fact that it was a low room rate but Id expect to get a decent nites sleep at the least.

The staff were extremely helpful. I found the hotel comfortable, clean and straightforward - exactly what I needed.

I guess it would have been easier to have some kind of eating facilities on site but once I was organised this wasn't really a problem.

The staff were friendly and very much value for money. I would advise close friends and family to stay there.

Friendly, helpful staff and been able to use the Health Club, reasonably priced

Probably the location

Very professional. Business like. Excellent facilities. Very comfortable. Had everthing i needeed.

Everything was great.

nice friendly staff. very clean hotel.

nothing

Clean and comfortable room. Good location. Access to the Health Club. Good value.

I was happy with my stay only stayed the night so did not use the facilities like gym so on but was happy with parking and room

Well really nothing to say on that point maybe if stayed longer i would maybe have other views i can not say

Lovely room and great facilities.

Very clean & comfortable. Good value for money. Friendly reception staff.

Meals in Fitness Club disappointing - would recommend a trip to Durham for eating!

nice smart hotel

nothing i didn't like

Whole hotel is non-smoking.

Shower sliding door was faulty. Toilet difficult to flush.

the room was lovely, clean, tidy, loved the design, beds, the whole package, much more luxury that i had expected, and staff were fantastic i could also order from just eat and have it delivered to the room

i like a bath, however it wasnt a negative that there wasnt one

Nice quality ,clean hotel with friendly staff located just outside ( 2 miles ) Durham,which is excellent value for money.

Considering value factor none!

Spatial rooms with couch to sit in - really good aspect - with good WiFi reception.

Saggy, soft bed (even if two singles put together, sagginess was simply awful!). Pillows were too thin (had to double up pillow for some kind of comfort - still insufficient).

Facilites and Heath Club

Lack of good dining availability

Excellent gym facilities

Location would be poor if staying more than a couple of nights

Pool sauna

Local pub

The food & drinks good value for money , the use of gym , rooms spot on , as a company you have the balance just right for me .

You could do with a contract with a taxi company ,the cab from hotel not bad but still £6 into Durham , getting back £9.50 only a short trip .

Very friendly and welcoming. Flexible when I was a few minutes late checking out. Main reason for choosing it originally was to have use of pool and gym as well as the hotel stay and both pool and gym were what I had hoped for - not too crowded; you don't have to undergo an induction programme as you do at many public gyms. Good value - more comfortable and accommodating than many more expensive hotels. Clean, modern accommodation, free Wi-fi and large comfortable beds.

My only regret now I am up in Durham again staying with friends is you can't pay to go to the gym/pool at Bannatynes on a one-off basis without becoming a regular member and as I live nowhere near one the rest of the time, it isn't an option for me to enrol as a member.

The price we paid for the room was really good, and we would have made use of the fitness club had we not already had a long day travelling. This is definitely a no frills hotel.

After staying at various chain and independent budget hotels during our trip, this was the most disappointing. Our room was on the noisy side of the hotel, right next to the motorway and the windows clearly not soundproofed. The room was stuffy as well, but it would have been noisier to open the window for some air. The closest place by far to eat is the pub associated with a Premier Inn. If we had known this, we would have spent the extra money to have stayed there for the convenience. The fitness club does offer breakfast, but it was limited.

Reception left unmanned, 20 minute wait before fouls check in

comfy bed

Did what it said on the tin. Staff I met lovely comfortable clean room.

Burnt myself in shower in leisure centre. Felt the reply I got a bit snotty, I wear glasses I couldn't see that someone had turned the temp up to max and a child may not be able to see. I did hand check before I stood under but went scalding in seconds, Re: reply from Colin Mac gillivary, (This is not a common issue that I am aware of in the club. As a result I have contacted our engineering contractors who will attend as quickly as possible to investigate and resolve the issue. In the mean time I have arranged for signage to go up at the showers advising of the hot temperature when the dial is turned fully to hot.)

Good room Helpful friendly staff Warm Clean Tea and coffee facilities

Sometimes front desk not manned although staff available somewhere. Some very noisy guests on Saturday night arguing into the early hours and making excessive noise in the corridors.