The Bannatyne Spa Hotel

Great gardens, attentive staff and really good breakfast in the conservatory; outdoor jacuzzis at the Spa and fantastic dual massage in the Sensory

Decor is tired and dated and rooms are small in the main part of the hotel; I know it is newly acquired but for the price, it could do with new carpets throughout and the bedroom and bathroom fixtures and fittings updating

nice friendly staff, loveley setting

The Spa facitilies were excellent and not having the children for a night away using these was a real treat!! The suite was gorgeous and luxurious and particularly spacious but the best part was the enormous bed which was the most comfortable bed we have ever stayed in - so good in fact we had breakfast in bed too!!

The Bar Staff were not helpful or willing as much as they should have been - I asked 3 members of staff in the bar for a drink and eventually was passed down the line before the last one (all standing in a row!) eventually took my order. Another problem was there was no where to purchase any 'ladies toiletries' in the hotel and they did not even have any urgent stocks at Reception. This was a problem I could have done without especially as there are no shops near by. There should be some on sale in the toilets at least.

We loved the setting of the hotel which was relaxing. The room was very comfortable and we enjoyed using the swimming pool, jacuzzi, steam room and sauna before breakfast! We would stay there again if we were in the area.

We enjoyed the spa and gym and the hotel has potential but more attention needs to be taken with detail and service. Friends of ours had a similar suite but the standard of their room was much better. A number of the staff were very helpful.

The room was classified as a "junior suite" but was just a large room with a corridor area. There was no art work on the walls. One of the curtain poles was hanging down at one end, the bath panel was broken and a light bulb had blown - we reported these problems but none was rectified during our three night stay. There was a pair of dirty tights on the window sill when we arrived. The food was adequate but in the evening the service was slow.

The hotel is set in lovely grounds,the rooms are very comfortable and the staff very helpful and friendly. The spa is fantastic too,with a good snack bar-we had a very relaxing weekend.

Comfortable, quiet bedroom, with beautiful view of rear garden. Evening meal was very nice, particularly main dish of salmon. Latvian waitress gave very good service (a contrast to one or two of the junior English breakfast staff).

A few of the junior restaurant staff need basic training.

The Spa, the rooms and staff the hotel set in lovely grounds new Spa/ gym complex 2 min walk from hotel

I thought the breakfast although adequate was not as good as we have had in other hotels

Good sized room. (We were upgraded to a four poster) Dining in the conservatory was pleasant, overlooking the garden, and the bar area was cheery. The grounds were very nice with plenty of potential to improve i.e. planting more perennials.

For an upgraded room the bathroom left a lot to be desired. TThe extractor fan was not working, the porcelain soapdish was hanging off the wall, (quite dangerous) and the shower was not thermostatically controlled, very difficult to get the right temperature and when achieved the water would suddenly go either very cold or very hot. The garden could have been beautiful had some simple planting taken place to add some interest and colour. I would return to this hotel if in the area but only if improvements have been made. Price a little on the high side.

The spa and pool facilities were good. The grounds impressive and relaxing. Food was good. Altogether a very enjoyable experience. We would likely return but stay for two days next time.

Breakfast was a bit strung out as the staff were not well prepared for residents eating outside. I would suggest that maybe a separate breakfast bar could be set up outside in good weather.

We loved the setting, the grounds were relaxing to walk round and the are around the hotel interesting to visit. The food was epecially good.

We liked: large corridors and rooms. quietness, modern decor, very polite and friendly staff. good health club. good value for money.

The front doors are not that easy to get through when carrying luggage.