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Shepton Mallet Nr Glastonbury, Shepton Mallet, BA4 4PR, United Kingdom – Show map
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17 properties in Shepton Mallet
Including hotels, apartments, villas and more.
90 verified reviews
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Bannatyne's Charlton House Spa Hotel's staff speak: English
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Tennis court, Sauna, Fitness centre, Spa and wellness centre, Massage, Hot tub
Food & Drink
Restaurant, Bar, Breakfast in the room, Special diet menus (on request)
WiFi is available in all areas and is free of charge.
Free private parking is possible on site (reservation is not needed).
Room service, 24-hour front desk, Meeting/banquet facilities, Fax/photocopying
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Heating, Non-smoking throughout
From 15:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years are charged GBP 15 per person per night for children's cots/cribs.
All older children or adults are charged GBP 20 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 91 reviews
Value for money
Show reviews from:
A 15-minute walk from Shepton Mallet town centre and a 20-minute drive from Glastonbury, Bowlish House is a Grade II Georgian house with free Wi-Fi, a bar and a restaurant.
Score from 119 reviews Fabulous
Surrounded by views of the scenic Mendip Hills, The Highwayman Inn is situated in picturesque Shepton Mallet. It offers 14 refurbished en suite rooms, and free public on-site parking.
Score from 198 reviews Good
Situated in Somerset, southwest of Bath, Ston Easton Park is surrounded by 36 acres of parkland, complete with the River Norr running through the grounds.
Score from 41 reviews Very good
The George Inn is a traditional English coaching inn set in 2 acres of beautiful grounds, on the banks of the River Wylye in Longbridge Deverill.
Score from 310 reviews Fabulous
Food when it arrived was superb. Bar is cosy with a lovely fire on the go. The spa is delightful.
Service at breakfast was atrocious. Waited 30 mins for a re-fill of tea and some extra toast. Some people walked out whilst waiting so long for service.
Staff were brilliant!
Hotel now shabby, not shabby chic! Food disappointing; sent both lunch and dinner meal back, including dessert! Menu uninspiring!
Sandwiches for lunch were poor value for money. I thin slice of cheap ham on small pieces of dried bread. Couldn't fault anything else at hotel
Quality of furnishings, decor, comfort. Beautiful grounds and gorgeous spa.
Terrible service where our drinks were forgotten for 30 mins in an empty bar with 2 bar staff. We waited 40 mins after being called to our table for dinner, where My medium rare steak (at an £8 surcharge )came well done, my husbands pasta poor and my mousse for dessert was room temperature and chewy. We ordered a bottle of water on room service which was forgotten. On reminding them on reception it was brought up and thrust into my hand without glasses. Our wedding anniversary was ruined and all the manager would do was remove the charge for the food we couldn't eat. No suggestion of a voucher towards a discount for our next visit or even a discount off our drinks bill as an apology. My overall opinion is that the staff do as they please and don't care in this boutique luxury spa hotel. Such a shame!
I know it has spa facilities, but guests allowed in all areas in dressing gowns is a bit off putting.
The way all the staff coped with the power cut on 5/1 & had no kitchen facilities. The chef did a great job with the cold buffet. All the staff were very friendly & nothing was too much trouble especially Julian & the bar staff. The breakfast was superp. We love the style of the rooms. The spa facilities are excellent.
The dressing gown & slippers were not big enough for my partner. The coffee in the room
Staff were great Location was good
The spa facilities were great especially the outside jacuzzi.
We had no heating in our room but they provided oil heaters. We didn't like leaving our beautiful room.
Very pleasant stay, facilities super especially Sun morn in the spa
weather was very kind! sunshine in October! ensuite disabled accessable shower2nd bathroom upstairs all fittings super quality direct access to hottub and spa through courtyard quiky furniture made for room a bed to dream on !!!! reception staff very helpful
unable to book massage on arrival already booked out for Christmas
Everything was great! We loved our stay at this hotel, the staff were very friendly and helpful. The hotel is beautiful, and the spa facilities excellent. The staff at the spa were great, discreet, and very professional.
The service at the restaurant was a bit slow, that's our only negative!
Highest standard of presentation and excellent quality VG wine selection
Bedroom Adam & Eve a bit tired TV built into wall cupboard a bit way out
I liked the warm welcome, the staff were very helpful when I asked to change rooms to a more accessible one (no stairs to climb) and the treatment I had in the Spa was 1st. class. The food was choice and very well presented and the room service was excellent. All in all it was a very happy visit to this Hotel - I would like to visit again..
A fly fell in to my first cup of tea in the lounge !! The stairs to my first room were too steep for me (Pigeons loft )! That's about it really...
Everything - lovely atmosphere, staff and very relaxing
There was an issue with the pool while we were there but didn't really detract from our stay
Ambience helpful staff lovely room gardens staff
Had 2 massages each for 30 minutes first with Laura excellent second with Katie only lasted 20 minutes!
The spa and hotel itself was very good.
The staff were excellent and very attentive - I do not want my negative comments detract from this.
The Bannatyne Grp should be ashamed. It is clear that the hotel has been very neglected, £200 a night for stains on the carpet, broken radiator covers, cheap synthetic dressing gowns which were also stained, missing bits off things. Not even the cooked breakfast could save the day, unless you were on a diet - I just don't have enough space to go on...needless to say we will not be staying again or recommending. Who are they trying to kid.
The food was amazing and very reasonably priced. Spa facilities The Small double we booked was twice the size we expected and wes full of charm
No main pool for swimming
Friendly and competent staff relaxed atmosphere quality food and drink
being able to relax in a dressing gown and have spa treatments
being disturbed by fellow residents at 3am in the morning slamming doors and being drunk trying to enter our room
Rooms where comfortable
The road noise Poor phone signal Poor wifi signal The kitchen staff The cost of the food and drink £9 for 1 run and coke? Made no effort to make honeymoon special.
The Spa & treatments
Dinner only reasonable
Staff. Room design and facilities were exceptional. Spa was beautifully done.
Close to road and the grounds were far from being extensive.
Very relaxing. Staff could not have done more for us. Very enjoyable stay in the hotel and spa.
The whole ambiance and feeling of privacy
Everyone v nice but perhaps not v experienced
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