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Newest reviews for Bannatyne's Charlton House Spa Hotel

  • Sarah
      United Kingdom
    August 31, 2014

    Very relaxing. Staff could not have done more for us. Very enjoyable stay in the hotel and spa.

    9.6

  • Rita
      United Kingdom
    August 26, 2014

    The whole ambiance and feeling of privacy

    Everyone v nice but perhaps not v experienced

    8.8

  • Gillian
      United Kingdom
    August 23, 2014

    Relaxed friendly atmosphere.

    Nothing to dislike.

    10

  • Lorina
      United States of America
    August 13, 2014

    accommodation was lovely. food was excellent. we didn't use the spa facilities, so cannot comment on that. all processes were smooth, but it was a little pricey. the fairly remote location was a nice getaway, but if that's not what you're looking for, you may not find it the most convenient.

    can't think of anything we didn't like.

    8.3

  • Catherine
      United Kingdom
    August 12, 2014

    food, room, spa. everything really

    not having a clock in room

    9.6

  • Sayana
      United Kingdom
    August 10, 2014

    We really enjoyed the comfort of our South Wing room. Dinner was excellent, staff attentive and helpful. Full body massage and the Spa facilities definitely added to our lovely relaxed get away rest holiday. Will be back most certainly

    8.8

  • Paul
      United Kingdom
    August 9, 2014

    Rooms, Spa, country house feel

    Dining. Very expensive for very ordinary quality food presented fancily. Style over substance unfortunately. Stuck to the bar menu, much better value for money.

    9.6

  • Josie
      Australia
    August 8, 2014

    Loved the hotel, beautiful building and grounds, lovely conservatory and places to relax.

    8.8

  • Julie
      United Kingdom
    July 28, 2014

    Spa excellent

    Dinner rather expensive

    8.3

  • Patrick
      United Kingdom
    July 27, 2014

    moved rooms to a larger room which met all expectations. Dinner was also excellent. A relaxing stay. reception staff and restaurant manager were both a credit to a good hotel

    initial room was small stuffy and hot

    7.9

  • Sandra
      United Kingdom
    July 13, 2014

    The reception area is very nice and oldie worldie . The bathroom in our room was upstairs and was lovely ,nice room & comfortable bed . The staff were very friendly and helpful .The breakfast food was very nice although we did have a bit of a wait after putting order in .

    We felt the place was a little tired , especially the very old crinkled rugs everywhere , which seemed to be a bit of a tripping hazard.

    9.2

  • Karen
      United Kingdom
    July 12, 2014

    Leaving

    Staff Room No comfort Damp! Cheap fittings cheap carpet Dirty

    2.9

  • Anonymous
      United Kingdom
    July 3, 2014

    Beautiful spa. Very relaxing

    Service was a little slow (only one bar staff) and we waited 20 minutes to be seated for dinner

    10

  • Richard
      United Kingdom
    June 27, 2014

    Old Building

    Staff incompetence Rude staff Inappropriate glasses for whisky in the bar Vile manager Overcharged

    7.1

  • Richard
      United Kingdom
    June 27, 2014

    Old Building

    Poorly run Staff rude and incompetent

    5.8

  • Richard
      United Kingdom
    June 27, 2014

    Building / Rooms nice

    Everything else let it down. Staff incompetence Rude management Incorrect food No glasses in the bar for drinks (whisky served in tall glasses) Continued stress Over-charged

    7.1

  • Richard
      United Kingdom
    June 27, 2014

    Lovely building. Nice rooms.

    I booked 22 rooms in total at Bannatynes. The best way to describe it is 'Fur coat and no knickers'. Staff pretty clueless. Room service delivered cold. Breakfast orders wrong. Manager extremely rude. It is just a let down of a place to be honest. We were there for our wedding, and staff incompetence made this stressful. Threatened to be charged for rooms I'd cancelled and had me call Booking.com 4 times to try to sort it out for them. It is a shame, it is a nice place but poorly run and without any class. Avoid.

    7.5

  • John
      United Kingdom
    June 27, 2014

    HISTORICAL BUILDING. GOOD LOCATION FOR ROYAL BATH AND WEST SHOW. OPEN AIR JACUZZI AND POOL GOOD. GOOD SAUNA. EXCELLENT FOOD.

    SPA: SMALL CROWDED INDOOR POOL.

    7.1

  • Glyn
      United Kingdom
    June 11, 2014

    ambiance and general "at home" feeling of comfort. The house and gardens were lovely but could have been better maintained

    Felt it was a little tired in places and in need of redecoration and repair as room {narnia} showed evidence of a water leak . Food a little disappointing in quality of cooking although could not fault presentation. Hollandaise sauce on eggs Benedict extremely acidic!

    6.7

  • Anonymous
      United Kingdom
    June 5, 2014

    Pleasant lovation

    The lighting in the bedroom was quite inadequate. The decor was dark and the lights dim. Reading was a struggle!

    7.9

  • Amy
      United Kingdom
    June 3, 2014

    Beautiful grounds and excellent spa facilities allowing for a much needed relaxing weekend

    Our room was very small for the money with no view was disappointed with this

    9.2

  • June
      United Kingdom
    May 11, 2014

    The building and decor was lovely and all very comfortable.

    I had expected a swimming pool, so was slightly disappointed (my mistake). However the hydrotherapy pool, hot tub and other spa facilities were excellent.

    8.8

  • Roger
      United Kingdom
    April 22, 2014

    Good access for wheelchair user. Nothing was too much trouble for staff. I was treated without fuss, in same way as other guests. Spa facilities were just right, especially the hydrotherapy pool. Garden easy to get around. Food excellent.

    Brown wallpaper in our bedroom was a bit dark and depressing.

    9.2

  • Sara
      United Kingdom
    March 19, 2014

    It was a wonderful relaxing experiance

    10

  • Anonymous
      United Kingdom
    February 28, 2014

    Relaxed comfortable country house tastefully un "modernised" as a country house should be! Room, food, spa and service all excellent in a lovely country setting. We were last there in 2004 and it was good to go back.

    Only small thing was that the lights in our room were very dim. Very relaxing but hard to read!

    9.6

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