Macdonald Bath Spa Hotel  

1. It's location. 2. The breakfast.

I think in a nutshell it is best to say that it is very poor value for money. Staff training and attitude is lamentable. Restaurant chaotic service and poorly cooked food. Rooms tired and shabby and not particularly clean. Macro Alda need to shape up and what is a surcharge for using a credit card about?

Primarily the Location ,15 minute walk into the main town. Very nice grounds and general decor. We would love to have put something more positive but on the whole as we drove away after 2 nights our overall opinion was one of disappointment.

Having stayed in many 5 Star hotels this falls someway short and is like a 4 star not even trying hard enough to be 5 stars. Biggest disappointment was the room, we had double room 107 on garden level, the bathroom in particular looks tired and there was even mould on the tiles in which you could write your initials (I have a nice photo) , I cannot understand how if cleaned properly almost daily so much can build up on the grout and tiles. We did ask to see another room but this was no better and in fact a smaller room, the staff seems disinterested in our reasons for wanting to change. Having spent £650 for 2 nights it felt very Ryanair to then be charged £5 for parking!! Very cheap attitude. Dined the 1st night in the Alfresco , wow the website photo really portrays a different image! It should be called “Corridoio” meaning simply Corridor and exactly what it feels like, I have honestly eaten in motorway services with more ambiance. It was pleasant to sit with chips lying on the floor and staff either forgetting drinks or bringing duplicate orders! The breakfast buffet is no better that a 3 star and very overpriced , the 2nd morning we went into town. Dined 2nd night in the Vellore, waiting 5 minutes to be noticed by a waiter to be seated who then went to a colleague who then discussed intently before finally getting someone to seat us , the food itself was very good. The Bell boys have a knack of looking the other way when you drive to the front to clearly load bags into the car so ended up doing it myself. We did not try the spa so we cannot comment on this.

Outstanding concierge services, very pleasant, friendly, and knowledgeable. They were really the only helpful people in the hotel. The pool is great, and the outdoor spa pool is wonderful, especially the high pressure waterfall (don't bother with the indoor whirlpool, it's worthless).

Grimy shower walls in bathroom. Shabby furniture in the room and the mattress was way too soft, I.E. worn out. Because of the dress code (non- advertised, only stated in the information in the room) in the only hotel restaurant we were forced to use room service for dining our first night but the service was terrible, took over an hour to get our meal and it was cold and tasteless and overpriced. Upon checkin the only clerk was on a prolonged phone call and never bothered to ask for someone else to assist us - I was virtually ignored for about 15 minutes until the concierge went and got the manager.

The hotel is in a beautiful setting with fine gardens. The all day restaurant was very good value for tea or lunch. The food for either was very pleasant. My mother was well looked after by staff while my partner and I enjoyed the spa facilities which were great, clean and interesting. My massage was very relaxing as I was tense about my son's marriage. We were give more time to check out as we were going on to the wedding. All staff were very helpful.

Nice hotel very well located quiet, excellent gardens, short 10 minute walk to city.

Not enough staff working on reception - approx 20 minute wait to both check in and check out. Only 1 person working on reception. Not advised there was a car parking charge at check-in, advised on check out and was told it was hotel policy!

Beautiful building and nice although small spa

A minor detail but we left a computer charger at the hotel by mistake and they charged us £1.59 postage to return it - we spent £500 in two days and I'm amazed that they thought this appropriate

Location, building, room service

Room heating didn't work but they upgraded us to a nice suite. They tent to treat you as potential "thief", charging you in advanced for everything, including charity initiaitves billed without consent! Luckily I haven't lost my roomkey...

The spa, quite excellent, good food, breakfast price too much

Not enough public rooms. The public room there was was very dimly lit, more like a night club. Light in bedrooms not good enough either, nor helped by one bulb not working!

The facilities and staff were all excellent. We were made to feel very welcome throughout our stay.

I liked its location and its external look

The bed was very uncomfortable, too soft and dipped in the middle and both myself and my partner had bad back aches the next two days. It was quite gloomy bedroom with a very run down and gloomy type of feel to the room, even though it was a last minute booking .com but I would still expect some sort of class being a 5 star hotel, and that we still met the costs of bar expense and car park facilities.

Great facilities and location

Friendly service. Room service was delish. Spa is extensive and gym v good. We left our muddy shoes outside room and they were cleaned - very nice touch.

Could have been more forthcoming about restaurants in Bath.