The place thinks its better than it is. Bedroom ok but not special. lots of road noise as lorries came very close to window. Hot room, could not leave the window open because of the road noise. It wouldn't stay open anyway, had to wedge it open with some of our belongings to get some fresh air. Poor provision of toiletries particularly as the advert mentions them. Only available from pump on the wall. the shower controls had been bodged together. There were hairs in the shower. The bedroom door fitted poorly and rattled every time someone walked by, it sounded as if they were opening the door. We wedged the door shut with some cardboard. We did report this to reception and they seemed surprised but I'm sure we cant be the first to mention it. Maybe booking.com get the worst rooms allocated.
Very minor, but no bottled water. Overall would not go again and could not recommend.
Food in the evening and breakfast were good. Waiting staff were generally friendly although the people on the reception desk could do with a couple of refreshers in customer service. We chose dinner from the menu and then told our selections weren't available. Perhaps they could have told us earlier.