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Newest reviews for Macdonald Berystede Hotel & Spa

  • Stephen
      Singapore
    September 10, 2014

    Staff Food Reservations

    Poor room poor light

    8.8

  • David
      United Kingdom
    September 10, 2014

    Couldn't rate the spa and other facilities as we had to check out at 04:30 to rush up to Nottingham as my father had passed away but the meal and room was very nice.

    7.5

  • Michael
      United Kingdom
    September 6, 2014

    Staff very good.

    7.5

  • Agnieszka
      United Kingdom
    September 2, 2014

    place

    hotel too old

    7.5

  • Steve
      United Kingdom
    August 30, 2014

    Location

    bathroom very small

    7.5

  • Anonymous
      United Kingdom
    August 26, 2014

    The Spa section of the hotel was brilliant and the old part of the hotel was amazing, as were the executive rooms.

    The staff were disorganised and the "newer" part of the hotel was a monstrosity from the outside spoiling the general look of the hotel. The rooms were small.

    7.1

  • Anonymous
      Germany
    August 24, 2014

    pets are allowed, comfy beds

    room to the side of the street located, room-service for breakfast very expansive

    7.5

  • Olwyn
      United Kingdom
    August 23, 2014

    Very impressed with everything - friendly and helpful staff - very comfortable bed - everywhere spotlessly clean - excellent breakfast with choice,quality of food and service

    Constant traffic noise throughout the night

    10

  • Richard
      United Kingdom
    August 20, 2014

    Central location to Ascot race course

    Room was boiling hot and staff were unable to turn down heating. Room pretty small for £187 and not including breakfast which was an astounding £20 per head ....... rip off! In view of the above I wont be recommending The Berystede to friends and business colleagues.

    6.7

  • Nikki
      United Kingdom
    August 19, 2014

    Good location for ascot.

    We stayed in room 201 which was down two flights of stairs. We had no idea where the lifts were so had to carry luggage. The bar staff were comical; none of then seemed to know what soda was and on many occasions my mother in law got line and tonic not lime and soda. They may require a little more training!

    7.5

  • Ignacio
      Switzerland
    August 19, 2014

    The staff was really nice, near to ascot, quiet place, good parking, nice swimming pool, 18meters, nice spa also, we really enjoyed. Oh and the breakfast was great.

    The only thing to improve are the windows, a better noise isolation would help.

    8.8

  • David
      United Kingdom
    August 19, 2014

    All staff very friendly & polite Restaurant managers always asked about your day & took interest in what you had to say

    7.9

  • Malcolm
      United Kingdom
    August 17, 2014

    Good location Good Staff attention quality of food and the room

    noise from a generator operating from 6 am to midnight

    7.1

  • Mehmet
      United Kingdom
    August 12, 2014

    Staff are good

    Someone walking into my room at 1:30 am due to return arm not closing the door fully!

    6.3

  • Garry
      United Kingdom
    August 11, 2014

    the room and breakfast great service very good overall a lovely place to stay

    The evening meal very expensive and not much choice only had mains as nothing else applied to me. Would eat out both nights next time we go and we would go back.

    10

  • Michael
      United Kingdom
    August 10, 2014

    The spa and pool facilities

    The bedroom, the bed wasn't very comfy. Also our room had someone else's nail clippings still on the floor.

    7.1

  • Saul
      United Kingdom
    August 10, 2014

    The swimming pool and gym were excellent. Staff helpful and friendly.

    The room was cramped and fairly basic, although the bathroom was good. We directly overlooked the road and the walk from reception was exceptionally long.

    7.9

  • Anonymous
      United Kingdom
    August 7, 2014

    Spa facilities were very good.

    Firstly my room but after reporting my disappointment I was given another room. Self service breakfast, cold toast cool tea and smoked bacon. Not to my liking.

    7.5

  • Paul
      United Kingdom
    August 5, 2014

    The room was good, spacious and comfortable.

    The bathroom was small in relation to the room and very dated and sad. The basin plughole was blocked and draining very slowly making it difficult to keep clean. We advised reception but nothing was done during our 2 night stay.

    7.5

  • Anonymous
      United Kingdom
    August 5, 2014

    Rooms were nice, beds were comfy, was at a wedding elsewhere though so didn't get a chance to experience the full range of facilities.

    Had to wait ages to check in, also had to queue ages for breakfast, need more staff when the hotel is full. Breakfast is excessively expensive - I know you can eat as much as you like, but unless you have an enormous appetite you will leave feeling hugely ripped off.

    6.3

  • Anonymous
      United Kingdom
    August 5, 2014

    The room after changing, was clean & nice enough, shouldn't be called "an executive" however. The breakfast was abundant. The wait staff should be on the front desk due to their attention to customer service. Good location to our needs.

    Dreadful front desk staff, with possible exception to manager "Mario", who at a push passes in my opinion. Views, don't expect any of the greenery of Ascot - a gravel carpark, some euro palettes and cars. Room key didn't work, direction of how to get in and out of carpark not made clear, see first comment. Late checkout confirmed, yet a banging on the door at 12pm was not appreciated, and the poor chap had no record of this agreement so I can't blame him.

    5.8

  • Richard
      United Kingdom
    August 4, 2014

    Location very good.

    Breakfast very expensive and not very good. Evening meal also expensive and definitely not value for money.

    7.1

  • Susan
      United Kingdom
    July 31, 2014

    Delicious and ethically sourced ingredients for the breakfast with a good choice of food available for vegetarian as well as omnivores. The staff were all very friendly and helpful - my husband doesn't walk very well and the reception staff took some care and trouble to place us in a convenient room.

    nothing - my stay was a good experience and we have stayed in 5+star hotels all over the world so my comments are valid.

    10

  • Rebecca
      United Kingdom
    July 29, 2014

    Domino's Pizza deliver straight to reception!!!!!!!

    staff on reception had faces like wet weekends reception TOO small waited AGES room small, bathroom only fit for a hobbit drinks overpriced and by the barman's own admission 'you get ripped off whatever you have' very pood signage inside hotel, nightmare finding reception or carpark hose in gardens a trip hazard got thrown out of outside bar due to wedding (no prior warning when booking) In all, a very impersonal cold hotel and at £264 a night it really is a complete rip off watch your final bill - they added £1 care donation (!!!) and £3 credit card handling fee......got rid of that staright away

    4.6

  • Mark
      United Kingdom
    July 27, 2014

    The hotel is perfectly placed for Ascot Racecourse. The leisure centre facilities are exceptional. The breakfast and bar food couldn't be faulted. Sonja (bar staff) was lovely.

    After we checked in we sat out on the terrace where we waited a very long time for any of the waiting staff to take our orders. In the end we had to stop one of the waiters as he returned from serving another guest! Gym staff weren't at all welcoming, however staff from the beauty spa were very friendly. Pillows weren't particularly good.

    8.8

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