Couldn't get the WiFi to work, although it didn't bother me since I was going out anyway, but could have easily asked them to help me out with it.
Stayed at this hotel for one night. When I booked, only one room was left, so I was hoping I'd get what I asked for (twin beds), so was happy to walk into my room with one single bed and one double bed.
The staff were very friendly and were helpful when I asked about a particular location in the town, to which they gave me directions to get there.
As other reviews have said, the floorboards were creaky but if that's the only issue, then I was fine with that.
I liked that the gates to the car parks were locked at night (once everyone was in of course) for added security.
The car park at the back is large. Although the front car park was much smaller, I still managed to park there late at night.
Having never been to Merthyr previously, the hotel was easy to find, and was also signposted through the town.
Breakfast was pretty standard but good quality; continental and fried breakfast. As a vegetarian, I was happy with the choice available, and was glad it was a buffet breakfast so I could help myself to all the veggie options without having to ask for no meat.
Shower was good and powerful.
Very central to the town. Only took max 5 minutes to get the retail park/leisure centre by car.
Didn't hear anyone in other rooms at night, so got a good night sleep.
Good value for money for 2 travellers and free optional breakfast.
Would stay here again and recommend.