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Newest reviews for Best Western Charnwood Hotel

  • Anonymous
      United Kingdom
    August 26, 2014

    Helpfulness of staff. We asked for, and were given, early access to our room - which was hugely advantageous to us.

    High priced breakfast.

    8.8

  • Louise
      United Kingdom
    August 26, 2014

    Bar menu was good value. mattress was comfortable quiet location

    multiple fire alarms, and a lack of direction as to what was happening. Terrible wifi Room needed updating

    5.8

  • Dymphna
      United Kingdom
    August 24, 2014

    close to where wedding venue was good food

    need quiet roomwas put in room which sounded like aircon kept coming on throughout night broke my sleep

    7.5

  • Brendon
      United Kingdom
    August 20, 2014

    the staff attitude The Food The location

    10

  • Janet
      United Kingdom
    August 15, 2014

    The location was only 4 miles from where my son lives. Lovely rural position with clear roads to destinations. The staff were extremely helpful and friendly and definately went the extra mile. My husband really enjoyed his breakfasts and passed compliments on to the chef.

    The interior is in need of refurbishing in general guest areas. Very disappointing for Great Western Hotel. Would have appreciated the opportunity of coffee for breakfast rather than having to pay for full continental breakfast.

    7.9

  • Dave
      United Kingdom
    August 4, 2014

    Staff and rooms very good

    8.3

  • Peter
      United Kingdom
    August 2, 2014

    We appreciated the excellent value for money Thank you for a pleasant overnight stay and excellent cuisine

    10

  • Stephen
      United Kingdom
    July 30, 2014

    Very clean and the staff were very polite and helpful when dealing with a couple of the problems I had.

    The shower was cold at around 6 o'clock when I was getting ready to go out The air con, which I paid more for, was faulty.

    8.3

  • Robert
      United Kingdom
    July 29, 2014

    Location. Staff are very helpfull and eager to please a couple would benifitt from more training. Comfortable beds by the way the food was 10 out of 10 brill

    On one of the hottest nights of the year "no air con" . No hot water from shower taps yes shower no and when the wife needs to wash her hair then she's not a happy bunny but Jason the manager sorted us out with a fair discount so ok. Some light bulbs need replacing. It seems to me that the staff are being let down by higher management

    6.3

  • Peter
      United Kingdom
    July 25, 2014

    Dinner & Breakfast

    General area's of the hotel in need of refurbishment

    5

  • Michael
      United Kingdom
    July 22, 2014

    Made to feel very welcome and enjoyed my stay.

    8.8

  • Anonymous
      United Kingdom
    July 16, 2014

    The staff were really friendly and welcoming.

    Room was too hot and the bed was not that comfortable

    8.3

  • Sue
      United Kingdom
    July 7, 2014

    The location was great and the grounds were extremely well kept, it was a shame that during our very short stay the weather stopped us from enjoying them. We had one very pleasant and helpful waitress and the rest of the staff-all bar one- were all efficient and obliging.

    One member of the waiting staff could have done with a bit more customer service training , He would benefit from listening and responding to his customers!!!!!!!

    8.3

  • Anonymous
      United Kingdom
    July 4, 2014

    Staff and general atmosphere were welcoming. Service was good with a room of good proportions and all in good, clean working order.

    9.2

  • Bev
      United Kingdom
    July 3, 2014

    tHE LOVELY WELL-MAINTAINED GARDENS fREE i PAPER PLEASANT AND HELPFUL RECEPTION STAFF

    THE GRIME IN THE BATH SURROUND. THE QUESTIONABLE COOKING QUALITY AT THE EVENING MEAL

    8.3

  • Michelle
      United Kingdom
    July 1, 2014

    The room was beautiful, great decor and very spacious.

    9.2

  • Carol
      United Kingdom
    June 26, 2014

    Location was lovely, set in nice grounds. Food was nice.

    Bed was uncomfortable , and the bathroom door would not open from the inside, it was a good job I was not on my own otherwise I would be locked in!!! Wifi signal was very week in the bar area and non existent outside in the garden.

    7.9

  • Pamela
      United Kingdom
    June 25, 2014

    Having to pay for breakfast as an extra Needless to say we didn't and called to a supermarket cafe on our way home and had two for the price of one

    5

  • Amanda
      United Kingdom
    June 24, 2014

    On arrival the reservations were wrong and only one couple booked in. Staff queried breakfast option Had to prove booking repeatedly

    6.7

  • Anonymous
      United Kingdom
    June 22, 2014

    The room and ensuite were very nice, clean, well decorated and furnished. The Staff ( barman) was welcoming and friendly.

    Apart from the bedroom, the hotel areas we saw ( corridors, bar and reception) looked like they were in need of an upgrade to match the standard of the bedroom. The bar lacked character and had very limited seating.

    6.7

  • Mark
      United Kingdom
    June 20, 2014

    Lovely surroundings and settings. A little remote so ensure taxi's are booked upfront if needed as they are'nt many around.

    Air conditioning unit in room was not working and the rooms were very warm on a summers night.

    6.3

  • Robert
      United Kingdom
    June 17, 2014

    Booked this venue as we were attending a party there. All in all a plesant experience

    Poor cleanliness, my wife found hair and a use contact lens on the floor behind the bathroom door. Whe brought to the attention of the front desk, we were moved to another room. Which to our advantage was a suite. These appeared to be a lot cleaner.

    5.8

  • Judith
      United Kingdom
    June 17, 2014

    Not a lot

    Lack of information when checking in. Breakfast was poor no veggie sausages were offered or any alternative to scambled eggs. Very disappointing.

    4.6

  • Jackie
      United Kingdom
    June 17, 2014

    The room was in a good condition.

    I did not get a good night's sleep as there was a function on. I was not told of this however when I checked into the hotel.

    5

  • Paula
      United Kingdom
    June 16, 2014

    I booked this hotel as somewhere to stay for myself and my partner as he was having a surprise birthday party in the area, the staff were fantastic!! when I called to ask for a bottle of champagne to be in the room on arrival they said no problem and as they were quite and our stay was for a special occasion they upgraded our room for free!!! which made our stay even more memorable, we are now looking at planning our wedding their as the place is stunning!! :-)

    10

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