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Newest reviews for Best Western Chiswick Palace & Suites London

  • Elizabeth
      U.S.A.
    27 August 2014

    The hotel is very clean and the room was spacious. The breakfast buffet was tasty. Tea and biscuits in the room each day. Staff were helpful. The neighborhood is safe with lots of nice restaurants and pubs and convenient shops and banks on the way to the tube stop. Easy to get to Heathrow from here or go into central London.

    We stayed in the ground floor triple which was right on the street next to the entrance. Because there was no AC, it was necessary to keep the windows open. We got to hear all the late night arrivals as well as the early morning construction workers. In addition, people would stand outside the exit and smoke with the smoke wafting into our open windows. Would definitely prefer to not have this room again but would certainly try a different one at the same hotel.

    8.3

  • Mrs
      United Kingdom
    26 August 2014

    1. Location 5 mins walk to Turnham Green Tube. 2. Good value for money. 3. Free Parking

    1. Room at front was a bit noisy as right on a main road - ask for a room at the back of the hotel.

    7.1

  • Carol
      United Kingdom
    26 August 2014

    Friendly attentive staff Helped enormously with difficult car parking availability Answered telephone quickly Pleasant and polite Relaxed atmosphere Clean and pleasant surroundings Great location

    Only one thing. Would have loved a cup and saucer for my cup of tea on arrival in the reception area.

    8.3

  • Susan
      United Kingdom
    26 August 2014

    This was our first stay at Chiswick Palace. We would definitely stay again. The welcome was friendly, our room was lovely and nothing was too much trouble. The hotel has easy access to a variety of restaurants and is easy to get to.

    10

  • Elizabeth
      United Kingdom
    26 August 2014

    we thought the rooms and bathrooms were very clean , cosy , well stocked and tastefully decorated.The staff were really helpful about parking and the breakfasts were great and relaxed atmosphere.

    nothing!

    10

  • Marina
      United Kingdom
    26 August 2014

    Comfortable beds, quite

    A little bit slippery bathroom floor

    7.9

  • Anonymous
      United Kingdom
    24 August 2014

    Fantastic value this modern spotlessly clean hotel with friendly and most helpful staff is without doubt highly recommended

    Breakfast area is modern but stark. The parking is very lim ited

    9.2

  • William
      United Kingdom
    23 August 2014

    Staff very good facilities good location plenty to do

    No fried eggs with breakfast airplane noise in the mornings

    9.6

  • Mary
      Ireland
    19 August 2014

    The staff were pleasant and welcoming, and apologetic for the fact that renovations were incomplete. Everything about my accommodation was spotlessly clean and the bed comfortable. I felt very safe and secure and I was happy that the hotel was not too big.

    The breakfast was ok. I wasn't over-enthusiastic but it was good enough and a healthy appetite could be satisfied. My main negative was the fact that I was given an attic room which I feel should have come with an apology and a reduced rate. The ceiling was so low on one side of the bed that I think a taller person could not have stayed there. I actually banged my head against the graduated ceiling as I turned back from the phone which was located by the window, and a larger person that I could scarcely have got into the ensuite facility. I'm slightly built, so it was fine for me, but as with the room itself, I felt that there should have been some acknowledgement of its deficiencies from management. I have stayed in this hotel before and I would hope to return. I'm simply responding to a request for feedback. You wouldn't have heard the negatives from me had you not asked! Many thanks.

    7.9

  • Frances
      United Kingdom
    18 August 2014

    Good selection at breakfast. Room and facilities in room excellent. Very comfortable. Staff very helpful.

    Very busy at breakfast with limited space. However, period of time breakfast available is good, so I would probably rethink the time I attended to a hopefully quieter time next visit.

    8.8

  • Dimple
      United Kingdom
    17 August 2014

    location- near a subway staff very friendly great rooms

    breakfast needs a little bit of care

    8.8

  • Anonymous
      United Kingdom
    17 August 2014

    Room comfortable and staff very good and friendly

    Soundproofing between rooms not good. Doors slamming. Breakfast area very chaotic not really enough seating.

    6.7

  • Fionnuala
      Ireland
    17 August 2014

    Excellent reception staff, friendly, helpful and efficient. Comfortable rooms with good facilities. Although the room was outside the main building the block had good safety measures in place.

    9.2

  • Andrew
      United Kingdom
    15 August 2014

    We had a room with a full kitchen. The facilities were fantastic for a weekend.

    Limited parking and worrying that we were going to find a space for our car

    8.3

  • Anonymous
      Germany
    15 August 2014

    Location Staff Cleanliness

    Single room was quite small but for a couple of nights, it was sufficient

    8.3

  • Andrea
      Italy
    14 August 2014

    Staff available at any time, value for money, complimentary breakfast. Great position in Chiswick neighborhood, western London, with many restaurants of all kinds and close to Turnham Green station on District Line.

    Wi-Fi connection quite slow, Room Service staff wandering in large groups around the facility in the morning and unable to speak English.

    7.5

  • Brian
      New Zealand
    13 August 2014

    Location and free parking

    The room and bed size were more appropriate for a single traveller

    7.5

  • Alison
      United Kingdom
    12 August 2014

    Location, helpful staff, cleanliness

    Lack of air con, no lift, separate building, untidy garden,small dining room, no fresh fruit at breakfast

    6.7

  • Louise
      United Kingdom
    12 August 2014

    rooms were immaculate, bathroom very clean, great shower

    rooms were very small but aircon was a bonus

    8.8

  • Yvonne
      United Kingdom
    12 August 2014

    friendy staff

    poor room size. no real breakfast. no bar or tidy sitting area. poorly finished decor in the newly refurbished rooms.

    5.8

  • Sarah
      United Kingdom
    12 August 2014

    Service was fantastic, obviously a very happy place to work, and as a result, stay. Excellent value for money for the price and great location. Really welcomed the hot breakfast buffet option too. Was great quality and tasted lovely.

    Frontage was bit dated, but it was fully refurbished inside.

    9.2

  • Anonymous
      Canada
    12 August 2014

    Value for money.

    External noise due to having to leave the window open on a hot night.

    7.5

  • Richard
      United Kingdom
    12 August 2014

    FRIENDLY STAFF CLEAN ROOM AND FACILITIES

    TINY EN SUITE SHOWER ROOM VERY LITTLE ROOM TO DRY ONESELF

    6.3

  • Anonymous
      United Kingdom
    12 August 2014

    - Friendly reception staff. - Location - Car parking

    - Dirty windows!

    6.7

  • John
      United Kingdom
    10 August 2014

    The staff were extremely friendly and helpful. Hotel was very clean even though some building work was happening. A five minute walk to the tube station that gets you to central London in 15 minutes.

    Breakfast sausages could be better, the only thing I can fault the hotel with,!!

    10

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