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Newest reviews for Best Western Hilcroft Hotel

  • Gary
      United Kingdom
    10 August 2014

    Staff, surroundings,value for money of food/drink, would use again.

    9.6

  • Richard
      United Kingdom
    21 July 2014

    Comfortable room. Good food. Friendly staff. WiFi connection thoughout the hotel and in my room, not just in special areas.

    The shower could have been better, the pressure was a bit weak.

    7.5

  • John
      United Kingdom
    19 July 2014

    The staff in the hotel were polite and very effecient. The food was excellent. The hotel was in a good location as a stop over on the way to Dalmahoy Gol Course. The room was clean and had everythin I required. Would stay here again.

    Only gripe I had was the shower had a very poor water flow.

    9.2

  • Teresa
      United Kingdom
    4 July 2014

    When I booked I said I was leaving at 4am. When I arrived at the hotel I said I was leaving at 4am and asked for a wake up call at 3am. I never got the wake up call or any apology for the hotel's failure. When I tried to settle the bill on leaving I was told there were no facilities to pay at that time of the morning. After discussions I was told that as I had provided my card details on booking the payment would be charged to my card. I informed the staff member that I would be going out of the country for a week and was assured that the payment would be settled. Throughout my holiday I was plagued by messages about non payment of the account. This hotel does not pay any attention to it's customers. It says one thing but does another. I would NEVER stay in one of these hotels again

    4.6

  • Aileen
      United Kingdom
    22 June 2014

    This hotel was in the ideal location to the area we required. Very handy for both Edinburgh & Glasgow. The hotel, staff & food were exceptional. First time we have stayed here but will not be the last. Thanks.

    10

  • Roberta
      United Kingdom
    20 June 2014

    breakfast was excellent

    heat was unreal needs air con

    7.5

  • Des
      United Kingdom
    16 June 2014

    The Hotel is up to the standard of Best Western Hotels. All aspects of the hotel, menu,s staff and rooms was to good standards

    7.9

  • Anonymous
      United Kingdom
    10 June 2014

    Large bed.

    Receptionist staff not very welcoming. Wedding on downstairs could here music in room and bathroom fan very loud. Not good when travelling with young family.

    5.4

  • Ian
      United Kingdom
    3 June 2014

    Good value Good good food

    No refreshments in room

    9.2

  • Rob
      United Kingdom
    25 May 2014

    Massive bathroom

    Room was too hot and the join together bed was uncomfortable

    7.9

  • Esther
      United Kingdom
    19 May 2014

    We asked if our rooms could be ready early as we had to get changed to go to a wedding,and they had them ready for us.rooms comfy, staff friendly,couldnt fault it,we didnt use any other fascilities so cant comment.Would recommend to anyone.

    9.6

  • Anonymous
      United Kingdom
    19 May 2014

    Cleanliness

    Small room, no lift

    8.8

  • Jenny
      United Kingdom
    6 May 2014

    although we had booked 2 breakfasts when I decided to leave early the next morning it was no problem having cost off one breakfast refunded

    10

  • Derek
      United Kingdom
    20 April 2014

    every thing and the staff were attentive and obliging

    7.5

  • Bipin
      United Kingdom
    15 April 2014

    The friendliness of the Staff.

    8.3

  • Gail
      United Kingdom
    4 April 2014

    Excellent location for our needs.

    10

  • Margaret
      United Kingdom
    30 March 2014

    We liked our stay because it was very handy to vist it family in sea field up the road. The rooms were a good size and comfortable

    8.3

  • Carolann
      United Kingdom
    30 March 2014

    Family room had plenty of space and the beds were comfy

    10

  • Paul
      United Kingdom
    23 March 2014

    Staff were really helpful, and the location was ideal.

    9.6

  • Paul
      United Kingdom
    22 March 2014

    Excellant food

    7.5

  • Anonymous
      United Kingdom
    7 March 2014

    Bathroom looked to have been recently refurbished and was lovely and clean - as was the room.

    7.5

  • Anonymous
      United Kingdom
    4 March 2014

    Excellent facilities and food. Friendly staff, pleasant place to stay.

    Nothing

    10

  • Katherine
      United Kingdom
    3 March 2014

    Lovely room with comfy bed. Great staff. Good freshly cooked breakfast

    7.9

  • Annie
      United Kingdom
    1 March 2014

    I was at a wedding and the staff were amazing. Nothing was to much trouble for them.

    10

  • Anonymous
      United Kingdom
    11 February 2014

    Rooms and bars were well kept and being at a wedding reception and staying in a downstairs room, we were surprised to not hear the band in the evening, allowing our 18 month old to sleep very well.

    Bathroom light and extraction fan were not separate, and play room toy box could be better organised.

    7.9

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